South Jakarta, Java, Indonesia · On-site
We are a global smart mobility SaaS company with over 2 million subscribers across 23 countries. We are looking for a proactive and customer-focused Customer Success Executive (B2B) to manage corporate client relationshi…
Skills: Customer Success, B2B Relationship Management, Technical Support, Customer Retention, Upselling
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing …
Skills: Team Management, Sales Strategy, Performance Monitoring, Coaching, Mentoring
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We’re a world-leading smart mobility software company with almost 2,600,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our produ…
Skills: Enterprise Sales, Consultative Selling, Account Management, Solution Positioning, ROI Evaluation
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We’re a world-leading smart mobility software company with almost 2,600,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our produ…
Skills: Enterprise Sales, Consultative Selling, Solution Positioning, Strategic Account Planning, Telematics
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We’re a world-leading smart mobility software company with almost 2,600,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our produ…
Skills: Enterprise Sales, Consultative Selling, Solution Positioning, Account Planning, CRM Tools
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We’re a world-leading smart mobility software company with almost 2,600,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our produ…
Skills: Enterprise Sales, Consultative Selling, Solution Positioning, Strategic Account Planning, IoT
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our prod…
Skills: Sales Management, Data Analysis, Microsoft Office, Microsoft Excel, Microsoft PowerPoint
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our prod…
Skills: Sales Leadership, Data Analysis, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our prod…
Skills: Sales management, B2B sales, Data analysis, Microsoft Office, Microsoft Excel
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our prod…
Skills: Sales Leadership, B2B Sales, Data Analysis, Microsoft Excel, Microsoft PowerPoint
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We’re a world-leading smart mobility software company with almost 2,600,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our produ…
Skills: Enterprise Sales, Consultative Selling, Account Management, Solution Positioning, ROI Evaluation
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Are you a results-driven, observant, and innovative individual? Do you take ownership, embrace challenges, and love problem-solving? Join a world-leading smart mobility SaaS tech company with over 2.0 million subscribers…
Skills: Sales, B2B Sales, Cold Calling, Networking, Social Media Marketing
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Are you a results-driven, observant, and innovative individual? Do you take ownership, embrace challenges, and love problem-solving? Join a world-leading smart mobility SaaS tech company with over 2.0 million subscribers…
Skills: Sales, Business Development, Cold Calling, Networking, Social Media Prospecting
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We are a world-leading smart mobility SaaS company with over 2,300,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influ…
Skills: Telesales, Lead Qualification, B2C Sales, B2B Sales, Customer Service
Chanthaburi, Thailand · Remote OK
Relationship Manager (B2B Sales) WFH Based in Chanthaburi We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Sales Executive (B2B) based in Cha…
Skills: B2B Sales, Cold Calling, Networking, CRM, Negotiation
Vietnam · On-site
Are you a hands-on finance leader with Big 4 audit DNA who thrives in a dynamic, regulated environment? Do you get excited about translating complex financial data into actionable business insights? If you're someone who…
Skills: Financial Operations, Audit, P&L Analysis, Cash Flow Analysis, Budgeting
Stockholm, Sweden · Hybrid
Job Description: Identify and pursue new sales opportunities, and deliver presentations demonstrating Cartrack’ products and solutions Exceed sales targets with a focus on generating new business and developing existing …
Skills: Sales, Cold Calling, Networking, Needs Analysis, Negotiation
Bangkok, Thailand · On-site
About us: We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Sales Team Leader to join our team. Our teams are collaborative, vibrant an…
Skills: Sales Strategy, Team Leadership, B2B Sales, Customer Prospecting, KPI Management
Singapore, Singapore · Remote OK
A bit about us Cartrack is a smart mobility SaaS company with 2.6 M+ subscribers across 23 countries. We build the software fleet operators use every day, vehicle telematics, AI-powered cameras, driver safety tools, main…
Skills: Design Systems, Front-End Development, HTML, CSS, JavaScript
Bangkok, Thailand · On-site
About us: We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Relationship Manager (B2B Sales) to join our team. Our teams are collaborative, vi…
Skills: B2B Sales, Cold Calling, Networking, CRM, Negotiation
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Manage B2B corporate client relationships by serving as the primary point of contact for inquiries and first-level technical support. Drive customer satisfaction and retention while coordinating fleet repair activities and identifying upselling opportunities.
Requires 3-5 years of experience in Customer Success or B2B account management, preferably within the SaaS, automotive, or telematics industries. Must be proficient in Microsoft Excel and possess strong professional communication skills in English.
We are a global smart mobility SaaS company with over 2 million subscribers across 23 countries. We are looking for a proactive and customer-focused Customer Success Executive (B2B) to manage corporate client relationships, deliver exceptional service, and drive customer satisfaction, retention, and long-term success.
Serve as the primary point of contact for assigned B2B clients, handling customer inquiries and service requests via phone and email.
Provide first-level technical support and proactively follow up on customer cases, system-related issues, non-streaming units, and outstanding service requests.
Monitor daily fleet repair activities and ensure timely follow-up on vehicles listed as non-streaming.
Contact customers to troubleshoot non-streaming units and coordinate repair appointments for vehicles in operation.
Work closely with internal departments to escalate issues and ensure prompt resolution within agreed service levels.
Build strong relationships with existing customers by delivering end-to-end customer support while driving customer retention, upselling, and cross-selling opportunities.
Maintain accurate records of customer interactions, follow-ups, and resolutions to ensure excellent service delivery.
3–5 years of experience in Customer Success, Customer Service, Customer Retention, Key Account Management, or a related B2B customer-facing role.
Experience in the BPO, automotive, telematics, fleet management, or SaaS industry is an advantage.
Strong proficiency in Microsoft Office, particularly Microsoft Excel, with good analytical and reporting skills.
Customer-focused with excellent problem-solving and relationship management abilities.
Strong verbal and written communication skills, with the confidence to engage professionally with corporate clients.
Able to communicate effectively in English, both spoken and written.
Highly organized, proactive, self-motivated, and able to work collaboratively in a fast-paced environment with a positive attitude.
The home of connected operations.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience. Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally. Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
Offices: 2 Aljunied Avenue 1, #06-11, Singapore, 389977, SG · Grosvenor Corner, 195 Jan Smuts Ave, Rosebank, Johannesburg, Gauteng 2196, ZA · Letjen S. Parman St No. Kav. 28, SOHO Capital Podomoro City Lt 16, Suite #06, Jakarta, West Jakarta 11470, ID · 825 อาคารไพโรจน์กิจจา ชั้น 9C, Debaratna Rd, Bang Na, Bangkok, Bangkok, 10260, TH · SM Cyber Makati One, 4th, 373 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines, Manila, Makati, PH
The home of connected operations.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience. Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally. Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
Offices: 2 Aljunied Avenue 1, #06-11, Singapore, 389977, SG · Grosvenor Corner, 195 Jan Smuts Ave, Rosebank, Johannesburg, Gauteng 2196, ZA · Letjen S. Parman St No. Kav. 28, SOHO Capital Podomoro City Lt 16, Suite #06, Jakarta, West Jakarta 11470, ID · 825 อาคารไพโรจน์กิจจา ชั้น 9C, Debaratna Rd, Bang Na, Bangkok, Bangkok, 10260, TH · SM Cyber Makati One, 4th, 373 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines, Manila, Makati, PH
