Customer Service & Support Jobs in City of Cebu, Philippines (Now Hiring) — 100 open

Position Summary

The Non-Voice Client Engagement Agent is responsible for identifying prospective clients through LinkedIn Recruiter, executing targeted outreach campaigns, engaging with prospects through written communication, and scheduling appointments for Entrepreneur's Source coaches. This role focuses on written communication, relationship building, and effective pipeline management.

Please note that this is a transitional position: agents in this non-voice role will be upskilled to take on voice client engagement in the future.

Responsibilities

• Utilize LinkedIn Recruiter to identify and source qualified prospective clients.
• Execute outbound InMail campaigns using approved messaging templates.
• Engage with prospects through written conversations and respond professionally to inquiries.
• Schedule Initial Consultation (IC) appointments for TES coaches using company scheduling tools.
• Maintain accurate records within TES systems and LinkedIn Recruiter.
• Meet or exceed established productivity metrics, including outreach volume, response rates, and appointment bookings.
• Manage multiple coach accounts while ensuring quality and consistency.
• Collaborate with leadership to improve messaging, outreach strategies, and overall campaign performance.
• Participate in ongoing training and continuously seek opportunities to improve performance and client experience.

Qualifications

• Bachelor's degree preferred.
• Minimum one year of experience using LinkedIn Recruiter or LinkedIn Sales Navigator preferred.
• Strong written communication and organizational skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Lead generation or sales experience required.
• Proficient in spoken and written English.
• Initiative-taking with strong diligence and a willingness to learn.

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID
or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).