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Full-time
bachelor degree
Medical Coverage (HMO), Dental Coverage (HMO), Dependent HMO Coverage, Life Insurance Program, Free Weekly In-house Massage, Referral Cash Incentives
Posted 29d ago
~40 hrs/week
Responsibilities
The agent is responsible for conducting outbound outreach via telephone and LinkedIn to qualify prospective clients and schedule appointments for coaches. This includes managing live transfers from AI voice agents and maintaining accurate records in the company CRM.
Requirements
Candidates should have a minimum of 2 years of call center experience and at least 1 year of outbound sales or appointment setting experience. A bachelor's degree and proficiency in LinkedIn Recruiter or Sales Navigator are preferred.
Full job description
Position Summary
The Voice Client Engagement Agent is responsible for engaging prospective clients through outbound telephone outreach, handling transfers from AI-powered voice agents, qualifying prospects, answering questions, and scheduling appointments for Entrepreneur's Source coaches. This role combines voice communication with LinkedIn outreach and appointment generation.
Responsibilities
Conduct outbound calls using the company's Convoso dialing platform.
Contact prospective clients from resumes, surveys, AI-generated leads, referrals, and other lead sources.
Receive and manage live transfers from AI Voice Agents.
Answer prospect questions and build rapport while qualifying interest.
Schedule Initial Consultation (IC) appointments for TES coaches.
Utilize LinkedIn Recruiter to support outreach efforts and engage prospects through InMail when appropriate.
Maintain accurate records within company CRM systems and booking platforms.
Meet or exceed established productivity goals for outbound calls, conversations, appointments scheduled, and LinkedIn outreach.
Manage multiple coach accounts while maintaining high-quality customer experience.
Collaborate with leadership to improve call scripts, AI workflows, and overall appointment conversion.
LinkedIn Recruiter or LinkedIn Sales Navigator experience preferred.
Excellent verbal communication and active listening skills.
Strong conversational sales skills.
Comfortable handling live customer conversations and overcoming objections.
Ability to manage multiple systems simultaneously.
Proficient in spoken and written English.
Positive attitude, coachable mindset, and willingness to continuously improve.
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it! Checkout our Facebook page: www.facebook.com/selectvoicecomph
Enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
Terms and conditions apply.
How to apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.
What to prepare:
Updated e-copy (not printed) of your resume (.doc, .docx, .pdf) Pen ID or
Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).
Related keywords
ConvosoLinkedIn RecruiterLinkedIn Sales NavigatorCRMAI Voice AgentsOutbound SalesLead GenerationAppointment SettingClient EngagementCebu IT Park
Select VoiceCom is an Australian and American owned and operated call centre providing services from its state-of-the-art call centre and business facility in Cebu City, Philippines. Select VoiceCom was founded by an experienced team of business executives who combined their backgrounds in call centre services, information technology, and sales and marketing to help small and mid-sized businesses gain access to offshore call centre and business support services.
Offices: Cebu IT Park, 10th Floor, Cebu City, Cebu 6000, PH
customer servicesales & lead generationtelemarketinginbound call centreoutbound call centresurveyscustomer retentiontech supportproduct promotionemail & live chat support
How many Customer Service & Support jobs are open in City of Cebu, Philippines right now?
There are currently 100 open customer service & support positions in City of Cebu, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Cebu, Philippines?
Companies currently hiring include BDO Unibank, Select VoiceCom, CallTek, Virtual Business Partners LLC, Metrobank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Cebu, Philippines?
Yes — 15 of the 100 open customer service & support positions offer remote or hybrid work (8 remote, 7 hybrid).
How do I apply for Customer Service & Support jobs in City of Cebu, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.