City of Cebu, Cebu, Philippines · On-site
$25k–$65k/mo
About Vivant Vivant is a fast-growing U.S.-based Managed Services Provider (MSP) delivering enterprise-grade connectivity, networking, VoIP, and managed IT solutions to multi-location businesses across the United States.…
Skills: TCP/IP, DNS, DHCP, VLANs, NAT
Cavite City, Cavite, Philippines · Hybrid
$50k–$80k/mo
We’re growing — fast. And we need the right people to grow with us. At Vivant, HR isn’t paperwork. It’s not policies sitting in a folder. It’s the engine behind culture, performance, and growth. We’re hiring a Human Reso…
Skills: Labor Relations, Payroll Administration, Compliance, Employee Engagement, Performance Management
Manila, Metro Manila, Philippines · Hybrid
$50k–$80k/mo
We’re growing — fast. And we need the right people to grow with us. At Vivant, HR isn’t paperwork. It’s not policies sitting in a folder. It’s the engine behind culture, performance, and growth. We’re hiring a Human Reso…
Skills: Labor Relations, Employee Relations, Payroll Administration, Compliance, Performance Management
Quezon City, Metro Manila, Philippines · Hybrid
$50k–$80k/mo
We’re growing — fast. And we need the right people to grow with us. At Vivant, HR isn’t paperwork. It’s not policies sitting in a folder. It’s the engine behind culture, performance, and growth. We’re hiring a Human Reso…
Skills: Labor Relations, Payroll Administration, Compliance, Employee Engagement, Performance Management
Tagum, Davao del Norte, Philippines · Hybrid
$50k–$80k/mo
We’re growing — fast. And we need the right people to grow with us. At Vivant, HR isn’t paperwork. It’s not policies sitting in a folder. It’s the engine behind culture, performance, and growth. We’re hiring a Human Reso…
Skills: Employee Relations, Labor Relations, Compliance, Payroll Administration, Compensation & Benefits
Clark Freeport Zone, Pampanga, Philippines · Hybrid
Vivant is a US-based managed services provider delivering enterprise-grade internet, phone, and network solutions to restaurants, medical offices, auto dealers, and service businesses across the United States — trusted b…
Skills: DOLE Compliance, BIR Compliance, Payroll Management, Statutory Benefits Administration, Contractor Classification
Clark Freeport Zone, Pampanga, Philippines · Hybrid
Vivant is a US-based managed services provider delivering enterprise-grade internet, phone, and network solutions to restaurants, medical offices, auto dealers, and service businesses across the United States — trusted b…
Skills: DOLE Compliance, BIR Compliance, Payroll Management, Statutory Benefits Administration, Contractor Classification
Peru · Remote Solely
$2k–$3k/mo
Vivant is on a mission to eliminate business downtime. We guarantee 100% uptime for SMBs, and we’re looking for a Level 1-2 Support Technician to help us deliver on that promise. Essential Criteria Not Desktop Support: I…
Skills: VoIP Support, SIP Troubleshooting, Network Troubleshooting, PBX Provisioning, TCP/IP
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Act as the first line of defense for technical issues involving networking, VoIP, and managed connectivity services. Responsibilities include owning support tickets end-to-end, monitoring alerts, and coordinating with field technicians to ensure uptime.
Requires over one year of experience in technical support, NOC, or ISP environments with a strong grasp of basic networking and VoIP protocols. Candidates must be willing to work onsite in Cebu City on rotating shifts, including weekends and holidays.
About Vivant
Vivant is a fast-growing U.S.-based Managed Services Provider (MSP) delivering enterprise-grade connectivity, networking, VoIP, and managed IT solutions to multi-location businesses across the United States.
We operate in a high-performance, fast-paced environment where uptime, accountability, and customer experience matter.
We are building a world-class Cebu support team and are looking for driven, technical, and customer-focused engineers who want real ownership and real growth.
THIS IS AN ONSITE-ONLY ROLE IN CEBU CITY. NO REMOTE OR HYBRID WORK AVAILABLE.
Role Overview
As a Level 1 Network & VoIP Support Engineer, you will be the first line of defense for customer technical issues across networking, VoIP, and managed connectivity services.
You will own support tickets end-to-end—troubleshooting issues, responding to alerts, coordinating field technicians, and ensuring customer environments stay online.
This is not a basic call center role. This is a hands-on technical support position inside a real MSP/NOC environment.
What You’ll Do
Customer & Technical Support
Troubleshooting (Real MSP Environment)
You will support and troubleshoot:
Monitoring & Escalation
Provisioning & Configuration
Field Coordination
Process & Documentation
Required Experience
Nice to Have (Big Plus)
Certifications (Bonus)
Soft Skills That Matter
Why Vivant?
Schedule:
Compensation:
Join Vivant and level up your career!
Your one-stop managed connectivity service provider guaranteeing zero internet/phone service downtime with SmartCONNECT
Vivant is your one-stop managed connectivity service provider guaranteeing zero internet and phone service outages through our SmartCONNECT™ technology. By proactively managing your network, internet, and phone service, we make it simple for local, regional, and national businesses to stabilize operations with enterprise-grade connectivity, mitigate risk with valuable automations and unparalleled support services, and unify all connectivity services with one proven partner. Established in 2012, Vivant has been a trusted business partner for thousands of mid-market and multi-unit businesses with deep expertise in the restaurant, automotive, healthcare, and services industries. Vivant consolidates Internet, backup Internet, and phones into a single solution, eliminating the need for multiple vendors. And unlike with other providers, you will have one partner, one bill, one support team, nationwide. Vivant is is located in Dallas, Texas. Learn more at vivantcorp.com. Simple. Powerful. Technology.
Offices: 2727 Lbj Fwy, Farmers Branch, Texas 75234, US · 1212 Commerce Dr Plano, Lewisville, Texas 75093, US
Your one-stop managed connectivity service provider guaranteeing zero internet/phone service downtime with SmartCONNECT
Vivant is your one-stop managed connectivity service provider guaranteeing zero internet and phone service outages through our SmartCONNECT™ technology. By proactively managing your network, internet, and phone service, we make it simple for local, regional, and national businesses to stabilize operations with enterprise-grade connectivity, mitigate risk with valuable automations and unparalleled support services, and unify all connectivity services with one proven partner. Established in 2012, Vivant has been a trusted business partner for thousands of mid-market and multi-unit businesses with deep expertise in the restaurant, automotive, healthcare, and services industries. Vivant consolidates Internet, backup Internet, and phones into a single solution, eliminating the need for multiple vendors. And unlike with other providers, you will have one partner, one bill, one support team, nationwide. Vivant is is located in Dallas, Texas. Learn more at vivantcorp.com. Simple. Powerful. Technology.
Offices: 2727 Lbj Fwy, Farmers Branch, Texas 75234, US · 1212 Commerce Dr Plano, Lewisville, Texas 75093, US
