Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Knowledge Management, Technical Writing, Content Development, KCS Methodology, Agentic Learning
Quezon City, Metro Manila, Philippines · On-site
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: French Collections Support Analyst WORK SETUP: RTO OVERALL PURPOSE: Validate and…
Skills: French Language, Accounts Receivable, Invoicing, Financial Reporting, Data Reconciliation
Quezon City, Metro Manila, Philippines · On-site
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: French Collections Support Analyst WORK SETUP: RTO OVERALL PURPOSE: Validate and…
Skills: French Language, Accounts Receivable, Invoicing, Financial Reporting, Data Reconciliation
Quezon City, Metro Manila, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: HR Operations, Employee Lifecycle Management, Workday, Data Management, Compliance
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Instructional design, Articulate Storyline, Camtasia, Adobe Creative Cloud, Vyond
Quezon City, Metro Manila, Philippines · Hybrid
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Quezon City, Metro Manila, Philippines · On-site
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Skills: Compliance Audits, Quality Assurance, Risk Identification, Process Improvement, Regulatory Compliance
Quezon City, Metro Manila, Philippines · On-site
Job Title: Team Leader for UPA (4/8) Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved …
Skills: Team leadership, Coaching, Performance management, Call center operations, Communication skills
Quezon City, Metro Manila, Philippines · On-site
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Skills: Team Leadership, Coaching, Performance Management, Call Center Operations, KPI Management
Quezon City, Metro Manila, Philippines · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facilities management, Work order management, CMMS, Vendor coordination, Preventive maintenance
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Performance management, Quality assurance, Process improvement, Data analysis, Communication skills
Quezon City, Metro Manila, Philippines · Hybrid
The Level 2 Help Desk Support helps customer and staff in resolving issues such as solving usage problems and fulfilling service desk requests that require IT involvement. Serving as the first point of contact for custom…
Skills: Technical support, Troubleshooting, Ticketing system, Remote management, Active directory
Quezon City, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Team Leadership, Customer Service, Sales Management, Performance Management, Staff Development
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Call monitoring, Speech analytics, Text analytics, Quality assurance, Data analysis
Quezon City, Metro Manila, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Customer service, Banking operations, Transaction processing, Communication, Financial services
Quezon City, Metro Manila, Philippines · On-site
Responsibilities: • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. • To fulfill customer requests, respond to inquiries…
Skills: Customer service, Communication skills, Data entry, Problem solving, Conflict resolution
Quezon City, Metro Manila, Philippines · On-site
CLIENT SERVICING AND STAKEHOLDER MANAGEMENT Establish, manage, and maintain healthy business relationships with new and existing clients. Identify, understand, and define the client’s objectives and needs, and translate …
Skills: Account Management, Stakeholder Management, Project Management, Client Relations, Budget Management
Quezon City, Metro Manila, Philippines · Hybrid
Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable…
Skills: Customer Service, Administrative Duties, Ticketing Systems, Invoicing, Data Analysis
Quezon City, Metro Manila, Philippines · Remote OK
Fueling the business of fun. Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners…
Skills: Customer Service, Purchasing, Microsoft Office, NetSuite, Enterprise Resource Planning
Quezon City, Metro Manila, Philippines · On-site
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
Skills: Workforce management, Real-time queue monitoring, Data analysis, Problem-solving, Communication
Quezon City, Metro Manila, Philippines • Hybrid
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The Knowledge Author Lead is responsible for creating, structuring, and maintaining high-quality knowledge articles to support operational business needs. They collaborate with business partners and subject matter experts to ensure content is findable, reusable, and aligned with the organization's knowledge management strategy.
Candidates must have at least 2 years of experience in knowledge management, technical writing, or related business support roles. A college degree in education, communications, technical writing, library science, or a social science field is required.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business
Minimum 2 years of experience in Knowledge Management, technical writing, training, coaching or other type of business supporting role
Hands-on experience or strong exposure to Agentic Learning, with the ability to create knowledge assets optimized for both human understanding and AI consumption
Strong understanding of Knowledge Management & Technical Writing practices (KCS methodology) and its application in service environments.
Excellent communication skills (verbal and written) and ability to tailor content for diverse audiences.
Willingness to obtain certifications in knowledge management or technical writing (e.g., Knowledge Centered Service (KCS), ILT or other service management frameworks.)
Experience with use of knowledge content systems and/or digital repositories
Project management and change management experience.
College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business
Ability to manage multiple priorities in a fast-paced environment and work independently or in a team.
Requires strong consulting and relationship-building skills
Ability to lead, persuade, and influence
Advanced problem-solving skills
Ability to deal with ambiguity, embrace change, and help others to see it as an opportunity while staying focused on goals
Successful experience working remotely, utilizing virtual meeting and collaboration tools
DUTIES & RESPONSIBILITIES:
An effective Knowledge Management (KM) strategy enables Cigna to provide exceptional experiences through digital and live channels. The role of the Knowledge Author Lead is to deliver quality knowledge articles in accordance with standard guidelines of Knowledge Management & Technical Writing practices uploaded into a central content management repository. The Knowledge Author Lead will play a critical role in capturing, structuring and maintaining knowledge content by facilitating conversations with business partners to understand the content needs and deliver the most appropriate solution to meet the knowledge needs. The Knowledge Author Lead will ensure that knowledge is created as a by-product of solving issues, is reused effectively, and evolves based on demand and usage.
CRO: Create and improve knowledge content for the Coverage Review Operations (CRO) organization aligned to the team's knowledge management strategy.
CSO: Creation of knowledge management content, for the Contact Center within the Service Operations aligned to the team's knowledge management strategy.
Principal Responsibilities
Support KM initiatives and goals by:
Creation and Maintenance of Knowledge Articles:
Writing clear and concise content for a variety of audiences
Creating and publishing high-quality knowledge articles following Knowledge Management & Technical Writing practice standards
Improving existing knowledge articles
Application of Knowledge Management & Technical Writing Practices:
Identifying improvements within content creation, content delivery, and overall content workflow processes
Ensuring knowledge is captured in the workflow, structured for reuse, evolves based on demand and usage and is findable through KX GenAI technology
Adherence to Content Quality and Governance:
Determining the best approach for knowledge capture and sharing
Monitoring article usage, feedback, and performance metrics; participating in quality reviews and lifecycle management
Reinforcing how knowledge management practices can deliver increased value and improve the service experience
Knowledge System Management:
Utilizing enterprise knowledge platforms (e.g., KnowledgeXchange) and apply metadata, tagging, and linking strategies for findability.
Managing large-scale projects and working closely with multiple business areas and Subject Matter Experts (SMEs)
Prioritize knowledge requests to deliver value and respond to key service targets.
Establish and maintain effective partnerships with business operations and support teams to understand business needs, their content objectives, and priorities.
Collaborate with SME’s and instructional designers to ensure alignment of knowledge and training content with business needs.
General Safety and Security
Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes. • 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders. • 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation. • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI. At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
Offices: 3455 Peachtree Rd NE, Suite 700, Atlanta, Georgia 30326, US
There are currently 308 open customer service & support positions in Quezon City, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HSBC, Sagility, Sourcefit, Concentrix, Accenture, among others. Browse the listings above to see every active employer.
Yes — 128 of the 308 open customer service & support positions offer remote or hybrid work (25 remote, 103 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
