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Full-time
high school, bachelor degree, professional certificate
Posted 18h ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Instructional Designer will design, develop, and implement training curricula for new hire and ongoing contact center programs. They will also partner with global operations and leadership to measure training success and innovate learning approaches using emerging technologies.
Requirements
Candidates must have at least 5 years of experience developing training content for service center environments and proficiency in authoring tools like Articulate Storyline. A high school diploma is required, while a bachelor's degree and instructional design certifications are preferred.
Full job description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
As a Content Developer (instructional designer), this position is responsible for supporting the design, development and implementation of new hire and on-going learning content to enable critical business priorities and elevate staff performance levels in a dynamic and changing environment
Job title:
Instructional Designer - Content Developer
Job Description:
Work setup: Hybrid
Education:
High School Diploma, bachelor’s degree preferred.
Mandatory Skills:
5+ years of experience developing training curriculum or knowledge content for a service center environment. • High School Diploma, bachelor’s degree preferred. • Strong skills working with authoring tools such as: Articulate Storyline, Camtasia, Adobe Creative Cloud, Vyond, etc. • Strong PC and MS Office skills. • Instructional design or knowledge management certification, preferred. • Experience developing training curriculum for a customer service call center and/or Healthcare industry preferred • Exposure to Knowledge management and technical writing preferred.
Preferred Skills:
Demonstrated success with business writing and presentation skills • Understanding of customer contact center operations. • Ability to incorporate the principles of adult learning into training curricula utilizing instructor-led, virtual and eLearning platforms. • Ability to bring innovative thought process to curriculum design and curation • Ability to convey complex information and scenarios into meaningful, effective training course material. • Excellent communication skills (verbal, written, and presentation) at all levels of the organization. • Experience working in a fast-paced Agile environment. • Understanding of the Principles of Adult Learning. • Experience implementing training programs and building strong relationships and consensus.
Roles & Responsibilities:
DUTIES & RESPONSIBILITIES:
Learning Content (Instructional) Design: • Design, develop, implement and evaluate course content for new hire contact center training curriculum • Design, develop and implement course content for ongoing training programs for contact center roles. • Perform ongoing curriculum maintenance as needed to ensure training materials are current and documentation is available in a secure shared location. • Use instructional design methodologies to determine the best learning approach for addressing business needs and determine methods to measure success of the programs • Experience and ability to measure the success of training or knowledge content using proven Instructional Design methodologies. • Proven ability to create engaging innovative micro-learning courses in a fast-paced environment. •Develop scalable role play scenarios and integrate them into training curricula, ensuring time efficiency and alignment with other learning materials • Develop written and verbal learner evaluations to measure and reinforce knowledge retention • Ideate, design, and create interactive learning experiences to enhance associate training across instructor led, virtual, and eLearning platforms • Mentor and coach others on Instructional Design methodologies. • Conduct peer reviews of training and knowledge deliverables • Transfer instructional design skills and knowledge through structured enablement and knowledge‑sharing sessions, as required to meet business needs. • Explore, pilot, and prove, and apply emerging learning technologies using enterprise AI‑enabled tools to innovate instructional design approaches and improve efficiency, learner engagement, and training impact. Project/Relationship Management: • Partner with global Operations, Training, Quality, and Enablement teams to establish closed‑loop feedback mechanisms, maintain regular needs‑assessment cadence, and design time‑efficient learning solutions that maximize impact within limited training durations. • Build partnerships with leadership to understand and determine opportunities for improvement in learning programs, including soft skill and competency development as well as technical knowledge and proficiency. • Develop strong relationships with our business partners to implement and assist in curriculum development for Service Operations. • Using Agile methodologies, identify changes in products, systems, and processes that impact training and update the curriculum as needed with these changes. • Lead large-scale projects and coordinate with internal and external stakeholders. • Lead in assessing business needs and determining the scope of projects. • Communicate and work effectively with all levels of management. • Builds effective partnerships with SMEs to enable content delivery, collect feedback, and implement lessons learned. • Embrace the Service Operations service strategy and keep curricula up to date with the changes in the business strategy and direction General Safety and Security • Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS). • Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes.
• 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders.
• 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation.
• 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI.
At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
Offices: 3455 Peachtree Rd NE, Suite 700, Atlanta, Georgia 30326, US
Health CareBillingConsultingMedicalTechnical Support
How many Technology jobs are open in Quezon City, Philippines right now?
There are currently 175 open technology positions in Quezon City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Quezon City, Philippines?
Companies currently hiring include Global Payments Inc., Concentrix, Advanced Energy, GoTyme Bank, Sourcefit, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Quezon City, Philippines?
Yes — 87 of the 175 open technology positions offer remote or hybrid work (23 remote, 64 hybrid).
How do I apply for Technology jobs in Quezon City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.