Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Knowledge Management, Technical Writing, Content Development, KCS Methodology, Agentic Learning
Quezon City, Metro Manila, Philippines · Hybrid
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description The GBS Data Analytics Developer will support data-driven decision-making across Global Business Services (GBS) by developing and maintaini…
Skills: Power BI, SQL, DAX, Data Modeling, Semantic Modeling
Quezon City, Metro Manila, Philippines · On-site
Optimization strategy and analytics leadership. Lead the workforce optimization and analytics workstream across SEC and SQC. Translate the Director's strategy into an annual optimization roadmap, prioritized analytical s…
Skills: Workforce Analytics, Labor Optimization, Demand Forecasting, Kronos, Data Visualization
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Call monitoring, Speech analytics, Text analytics, Quality assurance, Data analysis
Quezon City, Metro Manila, Philippines · On-site
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
Skills: Workforce management, Real-time queue monitoring, Data analysis, Problem-solving, Communication
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Performance management, Quality assurance, Process improvement, Data analysis, Communication skills
Quezon City, Metro Manila, Philippines · On-site
Eligibility Criteria: Open to all 2S to 4S advocates Must be a regular employee with at least 6 months tenure in their current role Not enrolled in a Performance Improvement Plan At least "Meets Expectations" or have sat…
Skills: Workforce Management, Data Analysis, Microsoft Excel, Erlang-based staffing, Service Level Management
Quezon City, Metro Manila, Philippines · On-site
Overall Job Responsibilities Prepare and analyze daily, weekly, monthly, and annual F&B performance reports. Perform variance analysis against budget, forecast, and prior-year performance. Analyze outlet performance tren…
Skills: Financial Analysis, Data Analysis, Budgeting, Forecasting, Microsoft Excel
Quezon City, Metro Manila, Philippines · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Risk management, Operational compliance, Data analysis, Reporting, Audit support
Quezon City, Metro Manila, Philippines · Hybrid
Manager, Business Intelligence and Pricing (APAC) - Quezon City, Philippines The Manager, Pricing and Business Intelligence is a crucial part of the Asia Pacific (APAC) team, tasked with combining analytical, commercial …
Skills: Pricing strategy, Business intelligence, Data analysis, SQL, MS Excel
Quezon City, Metro Manila, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Team Leadership, Performance Management, Coaching, Communication Skills, Data Analysis
Quezon City, Metro Manila, Philippines · Remote Solely
Position: Marketing Assistant Location: Remote (Philippines) Job Type: Full-time Work Schedule: 9:00 am- 5:00 pm (Pacific Standard Time) Base Salary: Php 40,000 per month Role Overview: We're hiring a Marketing Assistant…
Skills: Marketing, Campaign Coordination, Online Research, Content Creation, Link Building
Quezon City, Metro Manila, Philippines · On-site
Some careers shine brighter than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organiz…
Skills: Counterparty Credit Risk, Treasury Products, VBA, Excel, SQL
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Excel, Data analysis, Statistics, Hypothesis testing, Data storytelling
Quezon City, Metro Manila, Philippines · Remote Solely
Position: Technical Project Manager Location: Remote (Philippines) Job Type: Full-time Work Schedule: 9:30 AM- 4:30 PM (PST) Role Overview: We're looking for a Technical Project Manager to own delivery across multiple en…
Skills: Technical Project Management, Engineering Coordination, ClickUp, Confluence, Slack
Quezon City, Metro Manila, Philippines · Hybrid
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organ…
Skills: Equities Clearing, Settlements, Futures and Options, Position Management, Reconciliations
Quezon City, Metro Manila, Philippines · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Cash Collateral Processing, Interest Distributions, Accounting Break Investigation, Intersystem Reconciliations, Listed Derivatives
Quezon City, Metro Manila, Philippines · Hybrid
Role Responsibilities You will be responsible for analyzing data to determine suspicious activity within the Western Union network. Working together with a team of specialists your duties will include reporting suspiciou…
Skills: AML compliance, Data analysis, Investigation, Regulatory reporting, Research tools
Quezon City, Metro Manila, Philippines · On-site
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Manager WORK SETUP: RTO OVERALL PURPOSE: Leadership role covering …
Skills: Revenue Accounting, ASC 606, US GAAP, Financial Reporting, Account Reconciliation
Quezon City, Metro Manila, Philippines · On-site
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: RTO OVERALL PURPOSE: The Workforce Servic…
Skills: Workforce Management, Leadership, Strategic Planning, Resource Optimization, Cost Reduction
Quezon City, Metro Manila, Philippines • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Knowledge Author Lead is responsible for creating, structuring, and maintaining high-quality knowledge articles to support operational business needs. They collaborate with business partners and subject matter experts to ensure content is findable, reusable, and aligned with the organization's knowledge management strategy.
Candidates must have at least 2 years of experience in knowledge management, technical writing, or related business support roles. A college degree in education, communications, technical writing, library science, or a social science field is required.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business
Minimum 2 years of experience in Knowledge Management, technical writing, training, coaching or other type of business supporting role
Hands-on experience or strong exposure to Agentic Learning, with the ability to create knowledge assets optimized for both human understanding and AI consumption
Strong understanding of Knowledge Management & Technical Writing practices (KCS methodology) and its application in service environments.
Excellent communication skills (verbal and written) and ability to tailor content for diverse audiences.
Willingness to obtain certifications in knowledge management or technical writing (e.g., Knowledge Centered Service (KCS), ILT or other service management frameworks.)
Experience with use of knowledge content systems and/or digital repositories
Project management and change management experience.
College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business
Ability to manage multiple priorities in a fast-paced environment and work independently or in a team.
Requires strong consulting and relationship-building skills
Ability to lead, persuade, and influence
Advanced problem-solving skills
Ability to deal with ambiguity, embrace change, and help others to see it as an opportunity while staying focused on goals
Successful experience working remotely, utilizing virtual meeting and collaboration tools
DUTIES & RESPONSIBILITIES:
An effective Knowledge Management (KM) strategy enables Cigna to provide exceptional experiences through digital and live channels. The role of the Knowledge Author Lead is to deliver quality knowledge articles in accordance with standard guidelines of Knowledge Management & Technical Writing practices uploaded into a central content management repository. The Knowledge Author Lead will play a critical role in capturing, structuring and maintaining knowledge content by facilitating conversations with business partners to understand the content needs and deliver the most appropriate solution to meet the knowledge needs. The Knowledge Author Lead will ensure that knowledge is created as a by-product of solving issues, is reused effectively, and evolves based on demand and usage.
CRO: Create and improve knowledge content for the Coverage Review Operations (CRO) organization aligned to the team's knowledge management strategy.
CSO: Creation of knowledge management content, for the Contact Center within the Service Operations aligned to the team's knowledge management strategy.
Principal Responsibilities
Support KM initiatives and goals by:
Creation and Maintenance of Knowledge Articles:
Writing clear and concise content for a variety of audiences
Creating and publishing high-quality knowledge articles following Knowledge Management & Technical Writing practice standards
Improving existing knowledge articles
Application of Knowledge Management & Technical Writing Practices:
Identifying improvements within content creation, content delivery, and overall content workflow processes
Ensuring knowledge is captured in the workflow, structured for reuse, evolves based on demand and usage and is findable through KX GenAI technology
Adherence to Content Quality and Governance:
Determining the best approach for knowledge capture and sharing
Monitoring article usage, feedback, and performance metrics; participating in quality reviews and lifecycle management
Reinforcing how knowledge management practices can deliver increased value and improve the service experience
Knowledge System Management:
Utilizing enterprise knowledge platforms (e.g., KnowledgeXchange) and apply metadata, tagging, and linking strategies for findability.
Managing large-scale projects and working closely with multiple business areas and Subject Matter Experts (SMEs)
Prioritize knowledge requests to deliver value and respond to key service targets.
Establish and maintain effective partnerships with business operations and support teams to understand business needs, their content objectives, and priorities.
Collaborate with SME’s and instructional designers to ensure alignment of knowledge and training content with business needs.
General Safety and Security
Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes. • 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders. • 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation. • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI. At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
Offices: 3455 Peachtree Rd NE, Suite 700, Atlanta, Georgia 30326, US
There are currently 193 open data & analytics positions in Quezon City, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HSBC, Sagility, Accenture, Sourcefit, GoTyme Bank, among others. Browse the listings above to see every active employer.
Yes — 108 of the 193 open data & analytics positions offer remote or hybrid work (21 remote, 87 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
