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Full-time
associate degree
Posted 11h ago
~40 hrs/week
Responsibilities
The Team Leader is responsible for coaching and mentoring claims representatives to ensure accurate medical bill review and compliance with insurance standards. They also monitor team performance, conduct quality audits, and collaborate with leadership to implement process improvements.
Requirements
Candidates must have at least two years of college education and a minimum of one year in a supervisory or team lead role. Experience in Health and P&C insurance within a data capture program is preferred.
Full job description
Position Purpose:
The Team Lead is responsible for leading and supporting claims representatives in the accurate and efficient review of medical bills related to auto insurance claims. This role ensures adherence to standards, regulatory requirements, and best practices in medical bill processing. Process Coach provides ongoing training, performance feedback, and process improvement guidance to enhance team effectiveness and customer satisfaction.
Essential Functions and Responsibilities:
Coach and mentor claims representatives on medical bill review procedures, documentation standards, and compliance requirements
Monitor team performance and provide actionable feedback to improve accuracy, timeliness, and service quality
Conduct audits and quality checks on processed claims to ensure consistency and adherence to policy
Collaborate with leadership to identify process gaps and implement improvements
Serve as a subject matter expert on medical bill review protocols and state-specific requirements (e.g., PIP, MedPay)
Support escalated claim resolution and provider communication when needed
Track performance metrics and contribute to reporting and analysis for operational insights.
Qualifications
Minimum Job Requirements (Experience, Skills):
Education: At least 2yrs of college
Experience: Minimum 1 year in a supervisory or team lead role, preferably in Health and P&C insurance in data Capture Program
Skills:
Strong leadership and interpersonal skills
Excellent verbal and written communication
Analytical thinking and problem-solving
Proficiency in MS Office and workflow management tools
Ability to manage time and prioritize tasks effectively
Related keywords
Team LeaderInsuranceClaims RepresentativeMedical Bill ReviewAuto InsuranceRegulatory RequirementsPerformance FeedbackQuality ChecksPIPMedPayData CaptureHealth InsuranceP&C InsuranceMS OfficeWorkflow ManagementCompliance
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
Offices: 1310 Martin Luther King Jr Drive, Bloomington, IL 61701, US · 7810 E Escalante Rd, Tucson, Arizona 85730, US · One Felicity Center, Quezon City, PH · Avenida General Bernardo Reyes 1214, Monterrey, MX · SM City Fairview, Quezon City, PH
Customer Call CentersWeb Chat & Digital EngagementBack Office ProcessingCustomer Growth & AcquisitionCustomer Care & LoyaltyConsumer CollectionsInsurance SubrogationOffshoreNearshoreand Claims Handling
How many Finance & Accounting jobs are open in Quezon City, Philippines right now?
There are currently 387 open finance & accounting positions in Quezon City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Quezon City, Philippines?
Companies currently hiring include HSBC, Thermo Fisher Scientific, Global Payments Inc., GoTyme Bank, Sourcefit, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Quezon City, Philippines?
Yes — 218 of the 387 open finance & accounting positions offer remote or hybrid work (18 remote, 200 hybrid).
How do I apply for Finance & Accounting jobs in Quezon City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.