Quezon City, Metro Manila, Philippines · On-site
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment …
Skills: Team Leadership, Supervisory Skills, Coaching, Performance Management, Root-cause Analysis
Quezon City, Metro Manila, Philippines · On-site
Position Purpose: The Safety Manager is responsible for leading the Occupational Safety and Health (OSH) program across multiple BPO sites, ensuring compliance with all applicable Philippine regulations and company polic…
Skills: Occupational Safety and Health, Regulatory Compliance, Hazard Identification, Risk Assessment, Emergency Response Planning
Quezon City, Metro Manila, Philippines · On-site
Position Purpose: The Reports Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluat…
Skills: Tableau, Microsoft Office, Excel, Word, Powerpoint
Monterrey, Durango, Mexico · On-site
Join a team where your career gets better every day! Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected. Walk in anytime to start your application—no appointment ne…
Skills: Customer service, Sales, Communication, Interpersonal skills, English proficiency
Quezon City, Metro Manila, Philippines · On-site
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City (One Felicity Center). In this role, you'll be using your customer interaction skills to d…
Skills: Customer Service, Communication Skills, Comprehension, Learning Agility, Information Security Compliance
Santa Rosa, Laguna, Philippines · On-site
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Sta. Rosa, Laguna. In this role, you'll be using your customer interaction skills to deliver excellent customer service. Qu…
Skills: Customer service, Communication skills, Comprehension, Learning agility, Information security compliance
Quezon City, Metro Manila, Philippines · On-site
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in SM City Fairview Tower 4. In this role, you'll be using your customer interaction skills to deliver excellent customer serv…
Skills: Customer service, Communication skills, Comprehension, Learning agility, Information security compliance
Atlanta, Georgia, United States · Remote Solely
Remote Customer Service Representative What will I do as a Remote Customer Service Representative? As a Customer Service Representative, you'll respond to telephone inquiries regarding customer promotions, research eligi…
Skills: Customer service, Active listening, Communication, Troubleshooting, Problem solving
Montgomery, Alabama, United States · Remote Solely
$14/hr–$15/hr
Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve th…
Skills: Communication, Active Listening, Problem Solving, Time Management, Multitasking
Columbia, South Carolina, United States · Remote Solely
$14/hr–$15/hr
Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve th…
Skills: Communication, Active Listening, Problem Solving, Time Management, Multitasking
Atlanta, Georgia, United States · Remote Solely
$14/hr–$15/hr
Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve th…
Skills: Communication, Active Listening, Problem Solving, Time Management, Multitasking
Raleigh, North Carolina, United States · Remote Solely
$14/hr–$15/hr
Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve th…
Skills: Communication, Active Listening, Problem Solving, Time Management, Multitasking
Austin, Texas, United States · Remote Solely
$14/hr–$15/hr
Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve th…
Skills: Communication, Active Listening, Rapport Building, Problem Solving, Time Management
Quezon City, Metro Manila, Philippines · On-site
Key Responsibilities Learning Delivery Leadership Lead site or line-of-business training operations, including new hire, upskilling, cross-skilling, and leadership development programs. Ensure effective execution of all …
Skills: Learning Delivery, Team Leadership, Stakeholder Management, Training Analytics, Curriculum Governance
Bloomington, Illinois, United States · Hybrid
$90k–$110k/yr
Salary Range: $90,000 - $110,000 We are seeking a dynamic Sr. Contact Channel Performance Analyst to lead and optimize our subrogation contact campaigns across multiple channels. In this senior role, you will own the end…
Skills: Multi-Channel Campaign Management, Data Analytics, A/B Testing, Contact Strategy, Regulatory Compliance
Austin, Texas, United States · Remote Solely
Career paths start at $17.75/hr and are bonus eligible. After Full-Time Training: This part-time position is based on a 20-hour per week schedule, with weekly hours ranging from 10-29 based on operational requirements. W…
Skills: Inbound Sales, Customer Service, Relationship Building, Active Listening, Time Management
Bloomington, Illinois, United States · Hybrid
$69k–$79k/yr
Network Engineer Job Location: 1310 Martin Luther King Dr, Bloomington, IL 61701. Telecommuting and/or working from home may be permissible pursuant to company policy. Position requires 5% domestic travel. Salary Range: …
Skills: Cisco Routing and Switching, Palo Alto Firewalls, Load Balancers, Meraki Wireless, Network Automation
Quezon City, Metro Manila, Philippines · On-site
The Associate Director of Learning Delivery for the Insurance & Healthcare Vertical is responsible for leading all learning and development strategies, training operations, content governance, and capability-building ini…
Skills: Learning And Development Strategy, Training Operations, Content Governance, Capability Building, People Management
Quezon City, Metro Manila, Philippines · On-site
The Tier 2 Application Support provides advanced technical assistance for our studio partners, focusing on troubleshooting and resolving complex hardware, software, and network issues. In this role, you will identify, di…
Skills: Technical Troubleshooting, Hardware Support, Software Support, Network Troubleshooting, Remote Diagnostics
Quezon City, Metro Manila, Philippines · On-site
Position Purpose: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach…
Skills: Training Delivery, Instructional Design, Coaching, Mentoring, Facilitation
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The Team Leader is responsible for supervising and developing collectors while executing recovery strategies to meet department goals. They will perform trend analysis, provide performance coaching, and manage daily workflows to ensure contractual compliance.
Candidates must have a bachelor's degree or at least two years of college education. Previous experience handling a Telco account and the ability to work shifting schedules in Quezon City are required.
The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client calibrations, quality related coaching and providing feedback.
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
Offices: 1310 Martin Luther King Jr Drive, Bloomington, IL 61701, US · 7810 E Escalante Rd, Tucson, Arizona 85730, US · One Felicity Center, Quezon City, PH · Avenida General Bernardo Reyes 1214, Monterrey, MX · SM City Fairview, Quezon City, PH
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
Offices: 1310 Martin Luther King Jr Drive, Bloomington, IL 61701, US · 7810 E Escalante Rd, Tucson, Arizona 85730, US · One Felicity Center, Quezon City, PH · Avenida General Bernardo Reyes 1214, Monterrey, MX · SM City Fairview, Quezon City, PH
