Quezon City, Metro Manila, Philippines · On-site
Position Purpose: The Team Lead is responsible for leading and supporting claims representatives in the accurate and efficient review of medical bills related to auto insurance claims. This role ensures adherence to stan…
Skills: Leadership, Interpersonal Skills, Verbal Communication, Written Communication, Analytical Thinking
Santa Rosa, Laguna, Philippines · On-site
The Workplace Experience Manager will be reporting to a Facilities Director. He/She will lead, assist, and plan for the Facilities Team (Workplace Experience Team) to perform essential functions as follows: Leadership Ro…
Skills: Facilities Management, Leadership, Budgeting, Project Management, Procurement
Quezon City, Metro Manila, Philippines · On-site
Responsible for the accurate and timely processing of employee final pay, administration of payroll bank accounts and ATM cards, coordination with banking partners, and maintenance of employee records. The role ensures c…
Skills: Payroll Processing, Employee Separation, Banking Coordination, Record Maintenance, Microsoft Excel
Quezon City, Metro Manila, Philippines · On-site
Developing Learning Strategies Create and implement learning and development strategies aligned with business objectives. Design learning paths and programs for employees at different levels, ensuring they support career…
Skills: Learning Strategy Development, Needs Assessment, Program Design, Leadership Development, Performance Management
Austin, Texas, United States · Remote Solely
Career paths start at $17.75/hr and are bonus eligible You must live in Texas to be eligible for this position. What Will I Do as an Insurance Specialist? Did you know that insurance is one of the most sustainable indust…
Skills: Customer Service, Sales, Upselling, Active Listening, Relationship Building
Quezon City, Metro Manila, Philippines · On-site
Essential Functions and Responsibilities: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state…
Skills: Call Center Operations, Insurance Account Management, Capacity Planning, People Management, Process Improvement
Santa Rosa, Laguna, Philippines · On-site
Essential Functions and Responsibilities: Training Delivery & Oversight Supervise daily training operations, ensuring sessions are delivered effectively and consistently. Facilitate product training workshops, refresher …
Skills: Training Delivery, Supervision, Facilitation, Curriculum Management, Performance Monitoring
Tucson, Arizona, United States · On-site
$120k–$160k/yr
Salary Range: $120,000 - $160,000 The Director of Training provides leadership to the Afni training and training development team across all sites in the Afni organization. The Director supports the delivery and developm…
Skills: Training Leadership, Curriculum Design, Project Management, Call Center Management, Performance Evaluation
Quezon City, Metro Manila, Philippines · On-site
Position Purpose: The Team Lead is responsible for leading and supporting claims representatives in the accurate and efficient review of medical bills related to auto insurance claims. This role ensures adherence to stan…
Skills: Leadership, Interpersonal Skills, Verbal Communication, Written Communication, Analytical Thinking
Quezon City, Metro Manila, Philippines · On-site
Position Purpose: The Uninsured Motorist (UM) Collector II is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbe…
Skills: Collections, Negotiation, Subrogation, Skip Tracing, Analytical Skills
Quezon City, Metro Manila, Philippines · On-site
Position Purpose: The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients w…
Skills: Quality Assurance, Customer Experience Management, Call Center Management, Performance Metrics, Strategic Planning
Quezon City, Metro Manila, Philippines · On-site
Position Purpose: The First Notice of Loss (FNOL) Specialist is responsible for efficiently processing and managing FNOL requests through multiple communication channels, ensuring the accurate initiation and verification…
Skills: Claims Handling, Insurance Verification, Communication Skills, Attention To Detail, Organizational Skills
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Lead and support claims representatives in the accurate review of medical bills for auto insurance claims. Provide coaching, performance feedback, and quality audits to ensure compliance with regulatory standards.
Requires at least two years of college education and a minimum of one year of supervisory experience, preferably in Health and P&C insurance. Candidates must possess strong leadership skills and proficiency in MS Office.
The Team Lead is responsible for leading and supporting claims representatives in the accurate and efficient review of medical bills related to auto insurance claims. This role ensures adherence to standards, regulatory requirements, and best practices in medical bill processing. Process Coach provides ongoing training, performance feedback, and process improvement guidance to enhance team effectiveness and customer satisfaction.
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
Offices: 1310 Martin Luther King Jr Drive, Bloomington, IL 61701, US · 7810 E Escalante Rd, Tucson, Arizona 85730, US · One Felicity Center, Quezon City, PH · Avenida General Bernardo Reyes 1214, Monterrey, MX · SM City Fairview, Quezon City, PH
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
Offices: 1310 Martin Luther King Jr Drive, Bloomington, IL 61701, US · 7810 E Escalante Rd, Tucson, Arizona 85730, US · One Felicity Center, Quezon City, PH · Avenida General Bernardo Reyes 1214, Monterrey, MX · SM City Fairview, Quezon City, PH
