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Full-time
associate degree
Posted 39d ago
~40 hrs/week
Responsibilities
Deliver training and instruction to new and existing employees to ensure the transfer of knowledge and application of skills. Manage a learning environment that fosters trust and performance while mentoring apprentice instructors.
Requirements
Requires at least two years of college education and a minimum of one year of relevant experience in a BPO setting. Candidates must be able to work night shifts on-site in Quezon City and possess proficiency in MS Office and Tableau.
Full job description
Position Purpose: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and Responsibilities:
Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
Instructors promote retention through the effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
During instruction, provide and manage an environment that fosters trust, learning, and performance.
Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for a specific mode of learning.
Assess student learning and performance using evaluation models and tools appropriate for the environment.)
Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.
Qualifications
Job Requirements:
at least 2 years completed in college with a minimum 1-year work experience of the same nature and/or title in a BPO setting
Amenable to work on-site in SM Fairview, Quezon City.
Amenable to work on a night schedule
Skill in Verbal and written communication to analyze, interpret, and address training needs
Knowledge of PC applications such as MS Office, Tableau, etc.
Ability to work in a dynamic and time-critical environment
Ability to be flexible and quickly adapt to changing business needs and processes
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
Offices: 1310 Martin Luther King Jr Drive, Bloomington, IL 61701, US · 7810 E Escalante Rd, Tucson, Arizona 85730, US · One Felicity Center, Quezon City, PH · Avenida General Bernardo Reyes 1214, Monterrey, MX · SM City Fairview, Quezon City, PH
Customer Call CentersWeb Chat & Digital EngagementBack Office ProcessingCustomer Growth & AcquisitionCustomer Care & LoyaltyConsumer CollectionsInsurance SubrogationOffshoreNearshoreand Claims Handling
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
Offices: 1310 Martin Luther King Jr Drive, Bloomington, IL 61701, US · 7810 E Escalante Rd, Tucson, Arizona 85730, US · One Felicity Center, Quezon City, PH · Avenida General Bernardo Reyes 1214, Monterrey, MX · SM City Fairview, Quezon City, PH
Customer Call CentersWeb Chat & Digital EngagementBack Office ProcessingCustomer Growth & AcquisitionCustomer Care & LoyaltyConsumer CollectionsInsurance SubrogationOffshoreNearshoreand Claims Handling