Instructional Designer —Quezon City, Philippines Are you passionate about transforming complex topics into engaging learning experiences that drive real business results? Join Western Union as an Instructional Designer a…
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Full-time
Short-term Incentives, Health Insurance, Accident Insurance, Life Insurance, Development Platforms, Paid Sick Leave
Posted 4h ago
Apply by Jul 3
~40 hrs/week
Responsibilities
The role involves the end-to-end development of digital learning solutions, including needs analysis and content creation for global compliance training. Responsibilities include building interactive eLearning courses and managing their deployment within Learning Management Systems.
Requirements
Candidates need over 4 years of experience in digital learning design with proficiency in Articulate 360 and Adobe Creative Cloud. Strong communication skills and the ability to work shifts between 1:00 PM and 10:00 PM Manila time are required.
Full job description
Instructional Designer —Quezon City, Philippines
Are you passionate about transforming complex topics into engaging learning experiences that drive real business results? Join Western Union as an Instructional Designer and help deliver training that makes a difference.
In this role, you’ll be part of the Global Compliance Training team, delivering training for Western Union employees and Agents worldwide. You’ll own the end-to-end training development process—from needs analysis and content creation to building digital solutions and deploying them in our learning management systems (LMSs).
We’re looking for a proactive problem-solver who combines strong instructional design skills with a continuous improvement mindset—someone who challenges assumptions and recommends solutions that enhance the learner experience and drive efficiency.
Role Responsibilities:
Content Development
Partner with subject matter experts (SMEs) to analyze learning needs and recommend solutions aligned with regulatory requirements.
Translate complex legal content into engaging learning (eLearning courses, assessments, job aids) using adult learning principles and instructional design best practices.
Digital Media Development
Build interactive eLearning courses using Articulate 360 tools (Storyline, Rise).
Apply UX and visual design principles to enhance engagement and accessibility.
LMS Administration
Deploy and manage training in LMS platforms.
Set up training assignments, curricula, and learning paths.
Troubleshoot course and system issues as needed.
Reporting & Analytics
Support audit and regulatory requests through data gathering and analysis.
Identify opportunities to improve learning programs, learner experience, and operational efficiency.
Role Requirement:
4+ years of experience designing and developing digital learning solutions.
Proficiency in Articulate 360 and Adobe Creative Cloud.
Working knowledge of LMS platforms and SCORM/xAPI standards.
Strong English communication skills, both written and verbal.
Proven stakeholder management and influencing skills.
Strong analytical, problem-solving, and critical-thinking abilities.
Proactive, continuous improvement mindset.
Ability to manage projects independently from concept through deployment.
Flexibility to work 8-hour shifts between 1:00 PM and 10:00 PM Manila time, based on business needs.
Previous experience in AML/CFT compliance or other highly regulated fields is an advantage.
Work Shift—Hybrid
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:
Paid sick leave and vacation leave
HMO coverage with dependents from day 1 of employment, subject to insurer's review
Hybrid working arrangement
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-HR1 #LI-Hybrid
Estimated Job Posting End Date:
07-03-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that.
Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow.
We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
Offices: 7001 E Belleview, Denver, CO 80237, US · Bandra-Kurla Complex, Bandra (E), Fortune 2000 Building, Ground Floor, Unit No. G-101, Mumbai, Maharashtra 400051, IN · 10 Carrington Street, Wynyard Place - Level 11, Sydney, New South Wales 2000, AU · Montevideo 825, Buenos Aires, Ciudad de Buenos Aires C1019ABQ, AR · 5/6 Place de I'Iris La Defense cedex, Tour Manhattan - 19eme etage, Paris, Paris 92095, FR
Money Transfer ServicesBusiness Financial ServicesBill PaymentFinancial ServicesFinancial TechnologyDigital ApplicationsDigital Paymentsand Digital Money TransferService IndustryRisk Management
How many Human Resources jobs are open in Quezon City, Philippines right now?
There are currently 48 open human resources positions in Quezon City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Human Resources roles in Quezon City, Philippines?
Companies currently hiring include Strada, Sagility, Spiralyze, Great Deals E-Commerce Corp., Motolite, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Human Resources jobs in Quezon City, Philippines?
Yes — 12 of the 48 open human resources positions offer remote or hybrid work (7 remote, 5 hybrid).
How do I apply for Human Resources jobs in Quezon City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.