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About Grace Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, …
About Grace Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, …
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Full-time
bachelor degree
Guaranteed 14th Month Pay, Above-market Retirement Plan Design, LinkedIn Learning Access, Performance Incentive Program, HMO Coverage For Employees, HMO Coverage For Dependents
Posted 23h ago
~40 hrs/week
Responsibilities
Acts as the primary point of contact for employee HR inquiries regarding benefits, payroll, and policies. Responsible for managing HR data, generating reports, and supporting SuccessFactors project implementations.
Requirements
Requires a Bachelor's degree and at least 4 years of experience in a global Shared Services environment. Must have at least one year of experience with SuccessFactors and Case Management tools.
Full job description
About Grace
Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, engineered materials, process technologies and fine chemicals to manufacture everyday products – like renewable fuels, pharmaceuticals and food packaging – better, faster and smarter. Our thousands of employees work to harness the power of science for a better world at our global headquarters in Columbia, Maryland and locations worldwide.
Grace Global Business Services (GBS)
At Grace Global Business Services (GBS) in Manila, Philippines, our teams play a critical role in supporting the organization’s worldwide operations. For more than a decade, GBS has been a trusted partner, delivering expertise in shared services, process excellence, and digital enablement. Our team members support business lines and functions across Grace, including Finance, Human Resources, Information Technology, Procurement, Supply Chain and more.
At GBS, you’ll have the opportunity to make an impact—working alongside global colleagues to help shape the chemical manufacturing industry. You’ll be part of a collaborative, team-oriented culture where safety comes first. We prioritize your well-being by offering competitive benefits and flexible working options that help you thrive. Here, you’ll find meaningful ways to grow your career, whether deepening your expertise in your field or exploring new roles.
Job Description
Grace is seeking an HR Helpdesk Specialist to join our HR Operations team! This role reports to the HR Operations Supervisor located in Manila, Philippines.
The HR Helpdesk Specialist serves as the primary contact for employees seeking assistance with HR-related inquiries. This role is responsible for providing timely, accurate information and support on a variety of HR topics, including benefits, policies, payroll, and general employee concerns. Additionally, the representative handles reporting requests, manages HR data, and participates in audit processes to ensure data integrity and compliance.
Responsibilities (1 of 2)
Act as the first point of contact for employees regarding HR questions, concerns, and requests.
Respond to inquiries via phone, email, or ticketing system, ensuring excellent customer service and prompt resolution.
Assist employees with navigating HR systems, accessing forms, and understanding HR policies and procedures.
Process reporting requests, generate HR data reports, and maintain accurate records for internal and external stakeholders.
Support data management activities, including entry, updates, and audits to ensure accuracy and compliance with company and regulatory standards.
Collaborate with HR team members to escalate complex issues and follow up to ensure employee satisfaction.
Participate in periodic audits of HR data and processes, supporting internal and external audit requirements.
Responsibilities (2 of 2)
Improve efficiency and user satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools; and partnering with the COEs and the HR community
Create and update work instructions for assigned tasks and processes
Develops knowledge base articles to deliver accurate information to the global user community
Lead/ participate in the routine meetings between COE and HR Help Desk to discuss operations and performance against set SLAs
Ensure compliance with audit requirements for internal and IT controls and data privacy policy
Support and participate in SuccessFactors project implementations including user acceptance testing and other duties as assigned
Serve as backup for other HR Operations processes
Required Qualifications
Bachelor's Degree in Business, Human Resources or equivalent
At least 4 years of relevant work experience in a global Shared Services environment supporting North American and European regions
Amenable to work on a rotating shift/ night shift and Philippine holidays
Strong analytical and problem-solving skills to quickly ascertain and concisely report problems
Detail-oriented, organized and able to handle sensitive information confidentially
Strong communication and interpersonal skills, with a customer-focused approach
Proficiency in HR information systems, Microsoft Office suite and data management tools
Ability to multitask and prioritize in a fast-paced environment
At least 1 year of SuccessFactors experience
At least 1 year of Case Management Tool experience
Preferred Qualifications
ServiceNow experience preferred
Intercultural awareness skills needed for interaction with global internal clients
Benefits
Guaranteed 14th month Pay
Above-market Retirement Plan Design
LinkedIn Learning Access
Established Performance Incentive Program
HMO coverage for employees on day 1
Free HMO coverage for up to 3 qualified dependents
Educational Assistance
Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.
Grace, a Standard Industries company, is a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, engineered materials, process technologies and fine chemicals to manufacture everyday products – like renewable fuels, pharmaceuticals and food packaging – better, faster and smarter. Our thousands of employees work to harness the power of science for a better world at our global headquarters in Columbia, MD and locations worldwide. For more information, visit Grace.com.
Offices: 7500 Grace Drive, Columbia, Maryland 21044, US · In der Hollerhecke 1, Worms, 67545, DE
How many Human Resources jobs are open in Muntinlupa, Philippines right now?
There are currently 49 open human resources positions in Muntinlupa, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Human Resources roles in Muntinlupa, Philippines?
Companies currently hiring include Boehringer Ingelheim, Chroma Hospitality, Inc., Capital One, W. R. Grace, Navitas Semiconductor, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Human Resources jobs in Muntinlupa, Philippines?
Yes — 13 of the 49 open human resources positions offer remote or hybrid work (0 remote, 13 hybrid).
How do I apply for Human Resources jobs in Muntinlupa, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.