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Full-time
professional certificate
Posted 12h ago
~40 hrs/week
Responsibilities
Provide Tier 2 technical support by diagnosing and resolving complex IT infrastructure and application issues for customers. Responsibilities include monitoring systems, managing tickets, creating knowledge base articles, and deploying IT solutions as a project resource.
Requirements
Requires at least 3 years of experience in Windows, Network, or Linux administration, including cloud platforms like Azure or AWS. Preferred certifications include CCNA, Azure Data Fundamentals, or CompTIA Server+/Network+.
Full job description
Company Overview
REST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for their IT expenses. We proudly offer exceptional customer service that goes beyond mere delivery of IT support.
Our engineers go the extra mile to enable you to reach your business goals with ease.
Job Summary
In this role, you will provide an effective diagnostic evaluation of Customers needs and in all cases use good judgment and timeliness in responding to and resolving each issue/ request to the customers satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical problems, timely response to telephone calls, email, and personnel requests for technical support. The position also requires accurate documentation and tracking and monitoring the problem to ensure a timely resolution. Support and demonstration of the REST SOLUTIONS values and expectations for customer support and satisfaction are fundamental to this role.
Duties and Responsibilities
Monitor the IT infrastructure (servers, storage, network, etc.) and application using different monitoring tools.
Manage incident/ request assigned to the Tier 2 support team.
Determine the most effective manner to resolve the clients technical issues. Engage in research and in-depth troubleshooting to resolve technical issues.
Document customers and problem information in the ticketing system. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
Verify suggested solutions, and effectively resolve the customers issues through verbal or email follow-up.
Create and update knowledge base articles and share it with the rest of the support team.
Deploy/implement IT solutions as a Project technical resource.
Create and update technical documentation both as part of managed service and for projects.
Be on-call if an escalation is needed during the night, weekends and holidays.
Possible business trip to implement an infrastructure on-premise.
Ensure that technical skills are up-to-date, with the goal of remaining current on new developments affecting the work activities.
Other similar ad hoc tasks.
Information Security
Comply with all organizational information security policies, procedures, and best practices, including proper handling of sensitive data, use of approved systems, and adherence to access control measures.
Actively contribute to maintaining the organization's information security by participating in required training, reporting potential security incidents, and promoting a culture of security awareness in daily activities.
Requirements
At least 3 years of relevant work experience in at least one of the following skills:
Windows administration:
OS (Windows and Windows Server) troubleshooting
Active Directory management (including Entra Connect synchronization)
File server management
DHCP and DNS server management
Network Policy Server (RADIUS) management
Patching
Network administration:
Firewall (Meraki, Fortigate, Ubiquiti)
Routing and switching (Meraki, Cisco Catalyst, Ubiquiti)
Wireless (Meraki, Ruckus, Ubiquiti)
Structured cabling
Linux administration
OS troubleshooting
Apache/NGINX web server management
Patching
Azure / Microsoft 365
Azure IaaS
Entra ID
Exchange Online management
Other cloud platforms
AWS
GCP
One or more of these Certifications or Exams passed (preferred):
CCNA
Microsoft Certified: Azure Data Fundamentals
CompTIA Server+ or Network+
Key Competencies
Ability to work in a fast-paced environment
Team Player with initiative
Working Condition
Hybrid Set up
Will be on-call if needed after office hours, willing to work during local holidays and weekends if necessary.
Related keywords
Windows ServerEntra IDExchange OnlineMerakiFortigateUbiquitiCisco CatalystRuckusApacheNGINXAzure IaaSCCNACompTIA Server+CompTIA Network+Information SecurityTier 2 Support
REST Solution offers a full range of outsourced IT support services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity.
We offer exceptional customer service that goes beyond mere delivery of IT support. Our engineers go the extra mile to enable you to reach your business goals with ease.
Offices: Northgate Cyberzone, Filinvest City, Filinvest Ave, Alabang, Muntinlupa, Metro Manila 1781, PH · 10F Kwan Chart Tower, 6 Tonnochy Road, Wanchai, Hong Kong, Hong Kong 518000, HK · 160 Robinson Road, #14-04 Singapore Business Federation Centre, Singapore, Singapore 068914, SG · 126 Boulevard Haussmann, Paris, Paris 75008, FR
IT supportMonitoringManaged servicesCloudIT governanceIT infrastructure servicesConsultingRemote IT servicesInfrastructure expertise24/7 IT support
How many Engineering jobs are open in Muntinlupa, Philippines right now?
There are currently 39 open engineering positions in Muntinlupa, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Muntinlupa, Philippines?
Companies currently hiring include Genpact, SGS, Xinyx Semiconductor Design Services Inc, onsemi, Chroma Hospitality, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Muntinlupa, Philippines?
Yes — 16 of the 39 open engineering positions offer remote or hybrid work (1 remote, 15 hybrid).
How do I apply for Engineering jobs in Muntinlupa, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.