Christchurch, Canterbury, New Zealand · Hybrid
Let's be honest. If you've worked in IT support for a while, you've probably discovered that "just a quick question" is rarely quick, and "it's probably nothing" almost always turns into something. If you enjoy solving r…
Skills: Active Directory, Azure, M365, Entra, Windows Server
Muntinlupa, Metro Manila, Philippines · Hybrid
$80k/mo
Great recruiters know that people don't magically appear because you posted on JobStreet. They know where to look, how to start conversations, and how to convince exceptional people to take a call. If that sounds like yo…
Skills: Technical recruiting, Talent acquisition, IT infrastructure, Sourcing, Pipeline building
Muntinlupa, Metro Manila, Philippines · Hybrid
$80k/mo
Great recruiters know that people don't magically appear because you posted on JobStreet. They know where to look, how to start conversations, and how to convince exceptional people to take a call. If that sounds like yo…
Skills: Technical recruiting, Talent acquisition, IT infrastructure, Sourcing, Relationship building
Manila, Metro Manila, Philippines · Hybrid
Great recruiters know that people don't magically appear because you posted on JobStreet. They know where to look, how to start conversations, and how to convince exceptional people to take a call. If that sounds like yo…
Skills: Technical recruiting, Talent acquisition, Sourcing, IT infrastructure, Relationship building
Manila, Metro Manila, Philippines · Hybrid
Great recruiters know that people don't magically appear because you posted on JobStreet. They know where to look, how to start conversations, and how to convince exceptional people to take a call. If that sounds like yo…
Skills: Technical recruiting, Talent acquisition, Sourcing, IT infrastructure, VMware
Muntinlupa, Metro Manila, Philippines · Hybrid
$80k–$100k/mo
Finally, a networking role where "have you tried turning it off and on again?" isn't the solution. If your happy place involves building firewalls, fine-tuning WiFi, troubleshooting VPNs, troubleshooting networks so they…
Skills: Network support, Firewall configuration, TCP/IP, Routing, Switching
Manila, Metro Manila, Philippines · Hybrid
$80k–$100k/mo
Finally, a networking role where "have you tried turning it off and on again?" isn't the solution. If your happy place involves building firewalls, fine-tuning WiFi, troubleshooting VPNs, troubleshooting networks so they…
Skills: Networking, Firewall configuration, TCP/IP, Routing, Switching
Muntinlupa, Metro Manila, Philippines · Hybrid
Great leaders don't succeed on their own. Behind every high-performing leadership team is someone quietly making sure the right people are in the right meetings, travel is booked, priorities stay on track, and nothing im…
Skills: Calendar management, Travel coordination, Administrative support, Microsoft Outlook, Microsoft Word
Manila, Metro Manila, Philippines · Hybrid
Great leaders don't succeed on their own. Behind every high-performing leadership team is someone quietly making sure the right people are in the right meetings, travel is booked, priorities stay on track, and nothing im…
Skills: Calendar management, Meeting coordination, Travel coordination, Administrative support, Microsoft Outlook
Muntinlupa, Metro Manila, Philippines · Hybrid
Some people look at a calendar full of onsite visits, technician availability, changing priorities and last-minute client requests and immediately reach for another coffee. You look at it and think, "Right... let's make …
Skills: Service coordination, Managed services provider experience, Technician scheduling, Client communication, Logistics management
Manila, Metro Manila, Philippines · Hybrid
Some people look at a calendar full of onsite visits, technician availability, changing priorities and last-minute client requests and immediately reach for another coffee. You look at it and think, "Right... let's make …
Skills: Service coordination, Technician scheduling, Client communication, Logistics management, Service board management
Hira, Nelson Region, New Zealand · Hybrid
$160k–$175k/yr
Some developers enjoy spending years working on the same application. Learning every corner of the codebase. Fixing the same bugs. Sitting in the same sprint planning meeting wondering if this could have been an email. T…
Skills: PHP, Laravel, Laravel Filament, MySQL, PostgreSQL
Hira, Nelson Region, New Zealand · Hybrid
$160k–$175k/yr
Some developers enjoy spending years working on the same application. Learning every corner of the codebase. Fixing the same bugs. Sitting in the same sprint planning meeting wondering if this could have been an email. T…
Skills: PHP, Laravel, Laravel Filament, RESTful APIs, MySQL
Christchurch, Canterbury, New Zealand · Hybrid
$160k–$175k/yr
Some developers enjoy spending years working on the same application. Learning every corner of the codebase. Fixing the same bugs. Sitting in the same sprint planning meeting wondering if this could have been an email. T…
Skills: PHP, Laravel, Laravel Filament, MySQL, PostgreSQL
Christchurch, Canterbury, New Zealand · Hybrid
$160k–$175k/yr
Some developers enjoy spending years working on the same application. Learning every corner of the codebase. Fixing the same bugs. Sitting in the same sprint planning meeting wondering if this could have been an email. T…
Skills: PHP, Laravel, Laravel Filament, MySQL, PostgreSQL
Wellington, Wellington, New Zealand · Hybrid
$160k–$175k/yr
Some developers enjoy spending years working on the same application. Learning every corner of the codebase. Fixing the same bugs. Sitting in the same sprint planning meeting wondering if this could have been an email. T…
Skills: PHP, Laravel, Laravel Filament, MySQL, PostgreSQL
Wellington, Wellington, New Zealand · Hybrid
$160k–$175k/yr
Some developers enjoy spending years working on the same application. Learning every corner of the codebase. Fixing the same bugs. Sitting in the same sprint planning meeting wondering if this could have been an email. T…
Skills: PHP, Laravel, Laravel Filament, MySQL, PostgreSQL
Auckland, Auckland, New Zealand · Hybrid
$160k–$175k/yr
Some developers enjoy spending years working on the same application. Learning every corner of the codebase. Fixing the same bugs. Sitting in the same sprint planning meeting wondering if this could have been an email. T…
Skills: PHP, Laravel, Laravel Filament, RESTful APIs, MySQL
Auckland, Auckland, New Zealand · Hybrid
$160k–$175k/yr
Some developers enjoy spending years working on the same application. Learning every corner of the codebase. Fixing the same bugs. Sitting in the same sprint planning meeting wondering if this could have been an email. T…
Skills: PHP, Laravel, Laravel Filament, RESTful APIs, SQL
Muntinlupa, Metro Manila, Philippines · Hybrid
$60k–$70k/mo
If you've mastered New Zealand payroll, we'd love to meet you. Finding someone with genuine New Zealand payroll experience in the Philippines is a bit like finding a parking spot in BGC on a Friday afternoon. It exists..…
Skills: Payroll processing, New Zealand payroll, Australian payroll, Accounts receivable, Accounts payable
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will act as the technical SME for assigned client environments, providing remote and phone-based support for servers, desktops, and applications. You will also collaborate with project engineers and escalation teams to maintain best-practice environments while documenting all technical activities.
The role requires solid experience in end-user support, Active Directory, Windows Server, and cloud platforms like Azure and M365. Candidates should have a background in an MSP or multi-client environment and possess excellent communication skills to explain technical concepts effectively.
Let's be honest. If you've worked in IT support for a while, you've probably discovered that "just a quick question" is rarely quick, and "it's probably nothing" almost always turns into something.
If you enjoy solving real problems, building trusted client relationships, and working with a team that actually has your back, you'll probably like it here.
Who we are (and why you might actually like us)First Focus is Australia's best Managed Service Provider (MSP), with over 400 legends across Australia, New Zealand, and the Philippines. We've been growing for over 15 years, profitably, sustainably, and without turning into a corporate circus.
We're big on doing things properly. That means:
We hire smart people, give them proper support, and then, radical idea, let them do their jobs.
So what's this role really about?You're not just another ticket jockey.
As a Senior Support Technician (we call this role a Client SME here), you'll be the go-to technical brain for your clients. The person they trust. The one who actually understands their environment, not just someone who Googles error messages faster than everyone else.
You'll own your client environments, solve real problems, and occasionally be the hero (modest applause optional).
Why you'll probably enjoy thisWe care a lot about how people work together. Not in a "teamwork makes the dream work" poster way, but in a practical, everyday sense.
You'll see our values in action here. We Live Curiously, Always Communicate, and Win Together. If you'd like to learn more about what that means, have a look here:
https://www.firstfocus.com.au/about-us/
The Good StuffIf you're tired of being just another ticket number, and ready to actually own your work and grow your career, this might be your moment.
Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
Application Notice: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the New Zealand Privacy Act 2020.
The Managed AI, IT, and Security Services Provider for SMBs.
Your IT provider keeps the lights on. But is it making your business faster, smarter, or more productive? That's the difference CORE makes. It's managed IT built for the AI era, combining everything your business needs to be productive into one partnership. What CORE includes: ✓ AI implementation (Microsoft Copilot, ChatGPT, Claude, or our multi-model platform, Hatz) ✓ Business automation and workflow design ✓ Essential 8 Maturity level 1 aligned cyber security ✓ Data governance ✓ Managed SharePoint ✓ System maintenance and monitoring ✓ IT support with same day SLAs ✓ Technical account management ✓ Training and adoption built around your actual workflows ✓ Service requests under 4 hours included Beyond CORE, First Focus also delivers cloud and infrastructure, connectivity, unified communications, IT strategy, software development, and procurement. Rated Australia's #1 mid-market MSP for nine years running (Cloudtango). One of the first OpenAI Services Partner in Australia and New Zealand. 400+ staff across Australia, New Zealand, and the Philippines. Over 800 businesses and 30,000 end users supported. Every client gets a dedicated support pod that knows your environment, and a Technical Account Manager focused on your outcomes, not commissions. Built for businesses with 20 to 200 staff across multiple locations. If you want IT that does more than just keep things running, let's talk. LinkedIn account team: Melissa Hoarau – Community Manager Lars Asveld – Digital Marketer Unnati Tayal – Marketing Coordinator Brendan Ritchie – Chief Growth Officer
Offices: Level 7/189 Riordan Street, Suite 1, Mascot, New South Wales 2020, AU · 179 Queen Street, Suite 2, Level 7, Melbourne, Victoria 3000, AU · Level 11, 333 Ann St, Brisbane, QLD 4000, AU · Parmelia House, Level 15/191 St George's Terrace, Perth, WA 6000, AU · 139 Quay Street, Auckland, AUK 1010, NZ
The Managed AI, IT, and Security Services Provider for SMBs.
Your IT provider keeps the lights on. But is it making your business faster, smarter, or more productive? That's the difference CORE makes. It's managed IT built for the AI era, combining everything your business needs to be productive into one partnership. What CORE includes: ✓ AI implementation (Microsoft Copilot, ChatGPT, Claude, or our multi-model platform, Hatz) ✓ Business automation and workflow design ✓ Essential 8 Maturity level 1 aligned cyber security ✓ Data governance ✓ Managed SharePoint ✓ System maintenance and monitoring ✓ IT support with same day SLAs ✓ Technical account management ✓ Training and adoption built around your actual workflows ✓ Service requests under 4 hours included Beyond CORE, First Focus also delivers cloud and infrastructure, connectivity, unified communications, IT strategy, software development, and procurement. Rated Australia's #1 mid-market MSP for nine years running (Cloudtango). One of the first OpenAI Services Partner in Australia and New Zealand. 400+ staff across Australia, New Zealand, and the Philippines. Over 800 businesses and 30,000 end users supported. Every client gets a dedicated support pod that knows your environment, and a Technical Account Manager focused on your outcomes, not commissions. Built for businesses with 20 to 200 staff across multiple locations. If you want IT that does more than just keep things running, let's talk. LinkedIn account team: Melissa Hoarau – Community Manager Lars Asveld – Digital Marketer Unnati Tayal – Marketing Coordinator Brendan Ritchie – Chief Growth Officer
Offices: Level 7/189 Riordan Street, Suite 1, Mascot, New South Wales 2020, AU · 179 Queen Street, Suite 2, Level 7, Melbourne, Victoria 3000, AU · Level 11, 333 Ann St, Brisbane, QLD 4000, AU · Parmelia House, Level 15/191 St George's Terrace, Perth, WA 6000, AU · 139 Quay Street, Auckland, AUK 1010, NZ
