Manila, Metro Manila, Philippines · Hybrid
Senior Support Technician Let’s be honest. If you’ve ever had to explain to your family why you’re eating dinner at 8am or why your “lunch break” is actually 2am, this one’s for you. This role is different. This is a day…
Skills: Active Directory, Azure, Microsoft 365, Entra, Windows Server
Muntinlupa, Metro Manila, Philippines · Hybrid
If you love data platforms, dashboards, and the occasional noble battle with messy source systems, this one is for you. We are looking for a Senior Data & Business Intelligence Specialist who can turn spreadsheets, APIs,…
Skills: Python, Sql, PySpark, Microsoft Fabric, Azure Databricks
Manila, Metro Manila, Philippines · Hybrid
If you love data platforms, dashboards, and the occasional noble battle with messy source systems, this one is for you. We are looking for a Senior Data & Business Intelligence Specialist who can turn spreadsheets, APIs,…
Skills: Python, Sql, PySpark, Microsoft Fabric, Azure Databricks
Muntinlupa, Metro Manila, Philippines · Hybrid
In the Philippines, becoming an accountant is a team sport. There are the years of study, the board exam panic, and the family group chat absolutely losing it when results drop. Everyone had a role in getting you here. Y…
Skills: Journal Entries, Month-end Close, Balance Sheet Reconciliation, Expense Account Reconciliation, External Financial Audits
Manila, Metro Manila, Philippines · Hybrid
In the Philippines, becoming an accountant is a team sport. There are the years of study, the board exam panic, and the family group chat absolutely losing it when results drop. Everyone had a role in getting you here. Y…
Skills: Journal Entries, Month-end Close, Balance Sheet Reconciliation, Expense Account Reconciliation, Financial Auditing
Manila, Metro Manila, Philippines · Hybrid
You're that person in every group chat. The one who, after every team lunch, has already calculated what everyone owes before the bill even arrives. The friend who remembers Karen still hasn't paid her share from three o…
Skills: Billing Procedures, Revenue Cycle Management, ConnectWise, MS Office, Database Tools
Muntinlupa, Metro Manila, Philippines · Hybrid
You're that person in every group chat. The one who, after every team lunch, has already calculated what everyone owes before the bill even arrives. The friend who remembers Karen still hasn't paid her share from three o…
Skills: Billing Procedures, Revenue Cycle Management, ConnectWise, MS Office, Database Tools
Muntinlupa, Metro Manila, Philippines · Hybrid
$150k–$190k/mo
Not everyone's built for a night shift. But for the right person, this schedule is a feature, not a footnote. You'll be working while the US team is on the clock, finishing up just as they're heading into their morning m…
Skills: Nutanix AHV, Juniper Networks, Microsoft Azure, AWS, PowerShell
Manila, Metro Manila, Philippines · Hybrid
$150k–$190k/mo
Not everyone's built for a night shift. But for the right person, this schedule is a feature, not a footnote. You'll be working while the US team is on the clock, finishing up just as they're heading into their morning m…
Skills: Nutanix Ahv, Juniper Networks, Microsoft Azure, Hybrid Cloud, PowerShell
Muntinlupa, Metro Manila, Philippines · Hybrid
Some project managers love spreadsheets. Some love Gantt charts. Some secretly enjoy chasing stakeholders for updates and somehow getting five different teams to agree on the same thing. If you're nodding along to any of…
Skills: Project Planning, Stakeholder Management, Client Relationship Management, Budget Management, Resource Allocation
Pasig, Metro Manila, Philippines · Hybrid
Some project managers love spreadsheets. Some love Gantt charts. Some secretly enjoy chasing stakeholders for updates and somehow getting five different teams to agree on the same thing. If you're nodding along to any of…
Skills: Project Planning, Stakeholder Management, Client Relationship Management, Budget Management, Resource Allocation
Nelson City, Nelson, New Zealand · Hybrid
Find the person others might miss The role starts the night before. Perth is heading into afternoon, Manila will soon be offline, Auckland is nearly done for today. A hiring manager has called. It's urgent, not "we forgo…
Skills: End-to-end Recruitment, Technical Sourcing, Candidate Assessment, Stakeholder Management, Technical Literacy
Hamilton City, Waikato, New Zealand · Hybrid
Find the person others might miss The role starts the night before. Perth is heading into afternoon, Manila will soon be offline, Auckland is nearly done for today. A hiring manager has called. It's urgent, not "we forgo…
Skills: End-to-end Recruitment, Technical Sourcing, Candidate Assessment, Stakeholder Management, Technical Literacy
Christchurch, Canterbury, New Zealand · Hybrid
Find the person others might miss The role starts the night before. Perth is heading into afternoon, Manila will soon be offline, Auckland is nearly done for today. A hiring manager has called. It's urgent, not "we forgo…
Skills: End-to-end Recruitment, Technical Sourcing, Candidate Assessment, Stakeholder Management, Technical Literacy
Wellington, Wellington, New Zealand · Hybrid
Find the person others might miss The role starts the night before. Perth is heading into afternoon, Manila will soon be offline, Auckland is nearly done for today. A hiring manager has called. It's urgent, not "we forgo…
Skills: End-to-end Recruitment, Technical Sourcing, Candidate Assessment, Stakeholder Management, Technical Literacy
Muntinlupa, Metro Manila, Philippines · Hybrid
Some jobs are about keeping things running. This one is about keeping things running for US users while Manila is still awake, the evening is just getting started, and someone somewhere has accidentally unplugged the thi…
Skills: Mac Support, MacOS Troubleshooting, Microsoft 365, Azure AD, Microsoft Intune
Muntinlupa, Metro Manila, Philippines · Hybrid
Some jobs are about keeping things running. This one is about keeping things running for US users while Manila is still awake, the evening is just getting started, and someone somewhere has accidentally unplugged the thi…
Skills: Technical Support, Windows Troubleshooting, Microsoft 365, Azure AD, Active Directory
Manila, Metro Manila, Philippines · Hybrid
Some jobs are about keeping things running. This one is about keeping things running for US users while Manila is still awake, the evening is just getting started, and someone somewhere has accidentally unplugged the thi…
Skills: Technical Support, Windows Troubleshooting, Microsoft 365, Azure AD, Active Directory
Manila, Metro Manila, Philippines · Hybrid
Some jobs are about keeping things running. This one is about keeping things running for US users while Manila is still awake, the evening is just getting started, and someone somewhere has accidentally unplugged the thi…
Skills: Mac Support, MacOS Troubleshooting, Microsoft 365, Azure AD, Microsoft Intune
Muntinlupa, National Capital District, Philippines · Hybrid
Let’s be honest, acquisitions are exciting. They are also occasionally a technical treasure hunt where the treasure is “where are the passwords?” and the map was last updated during a different geological era. That is wh…
Skills: Systems Discovery, Tool Deployment, Technical Documentation, Client Onboarding, RMM
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as the technical Subject Matter Expert for assigned Australian clients, owning their environments and solving Level 2 and Level 3 issues. Provide remote and phone-based support across Microsoft environments, cloud platforms, and virtualization tools.
Requires solid experience in MSP or multi-client environments with deep knowledge of Active Directory, Windows Server, Azure, and M365. Candidates must possess strong communication skills and the ability to manage infrastructure from desktops to firewalls.
Senior Support Technician
Let’s be honest. If you’ve ever had to explain to your family why you’re eating dinner at 8am or why your “lunch break” is actually 2am, this one’s for you.
This role is different.
This is a day shift role aligned to Australian business hours, which means you can finally enjoy merienda like a normal human and maybe even experience sunlight again. Revolutionary stuff.
Who we are (and why you might actually like us)
First Focus is Australia’s best Managed Service Provider (MSP), with over 360 legends across Australia, New Zealand, and the Philippines. We’ve been growing for over 15 years, profitably, sustainably, and without turning into a corporate circus.
We’re big on doing things properly. That means:
We hire smart people, give them proper support, and then, radical idea, let them do their jobs.
So what’s this role really about?
You’re not just another ticket jockey.
As a Senior Support Technician (we call this role a Client SME here), you’ll be the go-to technical brain for your clients. The person they trust. The one who actually understands their environment, not just someone who Googles error messages faster than everyone else.
You’ll work closely with Australian clients during their business hours, owning their environments, solving real problems, and occasionally being the hero (modest applause optional).
Why you’ll probably enjoy this
What you’ll be doing
Providing remote and phone-based support to Australian clients
What you’ll bring
A quick note on how we work
We care a lot about how people work together. Not in a “teamwork makes the dream work” poster way, but in a practical, everyday sense.
You’ll see our values in action here: we Live Curiously, Always Communicate, and Win Together. If you want the full story, have a look at our values here: https://www.firstfocus.com.au/about-us/
Benefits (the good stuff)
Office Locations:
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
The important bit (aka apply now)
If you’re tired of night shifts, tired of being just another ticket number, and ready to actually own your work and grow your career, this might be your moment.
Application Notice:
We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.
The Managed AI, IT, and Security Services Provider for SMBs.
Your IT provider keeps the lights on. But is it making your business faster, smarter, or more productive? That's the difference CORE makes. It's managed IT built for the AI era, combining everything your business needs to be productive into one partnership. What CORE includes: ✓ AI implementation (Microsoft Copilot, ChatGPT, Claude, or our multi-model platform, Hatz) ✓ Business automation and workflow design ✓ Essential 8 Maturity level 1 aligned cyber security ✓ Data governance ✓ Managed SharePoint ✓ System maintenance and monitoring ✓ IT support with same day SLAs ✓ Technical account management ✓ Training and adoption built around your actual workflows ✓ Service requests under 4 hours included Beyond CORE, First Focus also delivers cloud and infrastructure, connectivity, unified communications, IT strategy, software development, and procurement. Rated Australia's #1 mid-market MSP for nine years running (Cloudtango). One of the first OpenAI Services Partner in Australia and New Zealand. 400+ staff across Australia, New Zealand, and the Philippines. Over 800 businesses and 30,000 end users supported. Every client gets a dedicated support pod that knows your environment, and a Technical Account Manager focused on your outcomes, not commissions. Built for businesses with 20 to 200 staff across multiple locations. If you want IT that does more than just keep things running, let's talk. LinkedIn account team: Melissa Hoarau – Community Manager Lars Asveld – Digital Marketer Unnati Tayal – Marketing Coordinator Brendan Ritchie – Chief Growth Officer
Offices: Level 7/189 Riordan Street, Suite 1, Mascot, New South Wales 2020, AU · 179 Queen Street, Suite 2, Level 7, Melbourne, Victoria 3000, AU · Level 11, 333 Ann St, Brisbane, QLD 4000, AU · Parmelia House, Level 15/191 St George's Terrace, Perth, WA 6000, AU · 139 Quay Street, Auckland, AUK 1010, NZ
The Managed AI, IT, and Security Services Provider for SMBs.
Your IT provider keeps the lights on. But is it making your business faster, smarter, or more productive? That's the difference CORE makes. It's managed IT built for the AI era, combining everything your business needs to be productive into one partnership. What CORE includes: ✓ AI implementation (Microsoft Copilot, ChatGPT, Claude, or our multi-model platform, Hatz) ✓ Business automation and workflow design ✓ Essential 8 Maturity level 1 aligned cyber security ✓ Data governance ✓ Managed SharePoint ✓ System maintenance and monitoring ✓ IT support with same day SLAs ✓ Technical account management ✓ Training and adoption built around your actual workflows ✓ Service requests under 4 hours included Beyond CORE, First Focus also delivers cloud and infrastructure, connectivity, unified communications, IT strategy, software development, and procurement. Rated Australia's #1 mid-market MSP for nine years running (Cloudtango). One of the first OpenAI Services Partner in Australia and New Zealand. 400+ staff across Australia, New Zealand, and the Philippines. Over 800 businesses and 30,000 end users supported. Every client gets a dedicated support pod that knows your environment, and a Technical Account Manager focused on your outcomes, not commissions. Built for businesses with 20 to 200 staff across multiple locations. If you want IT that does more than just keep things running, let's talk. LinkedIn account team: Melissa Hoarau – Community Manager Lars Asveld – Digital Marketer Unnati Tayal – Marketing Coordinator Brendan Ritchie – Chief Growth Officer
Offices: Level 7/189 Riordan Street, Suite 1, Mascot, New South Wales 2020, AU · 179 Queen Street, Suite 2, Level 7, Melbourne, Victoria 3000, AU · Level 11, 333 Ann St, Brisbane, QLD 4000, AU · Parmelia House, Level 15/191 St George's Terrace, Perth, WA 6000, AU · 139 Quay Street, Auckland, AUK 1010, NZ
