Job Summary
The Commercial Sales Executive is responsible for driving revenue growth, managing key customer relationships, developing new business opportunities, and ensuring the achievement of sales, gross profit, and pipeline targets for Unified Microsystems.
This role combines account management and business development responsibilities. The Commercial Sales Executive is expected to maintain strong relationships with existing clients, identify opportunities for account growth, pursue new customers and markets, and work closely with internal teams to deliver solutions that meet client requirements.
The role requires a commercially focused, relationship-driven, and results-oriented professional who can manage the full sales cycle from lead generation, client engagement, proposal coordination, negotiation, closing, and post-sales relationship management.
Key Accountabilities
The Commercial Sales Executive is accountable for the following:
- Achievement of assigned sales revenue targets.
- Achievement of gross profit and margin targets.
- Development and maintenance of a healthy sales pipeline.
- Growth and retention of assigned customer accounts.
- Identification and conversion of new business opportunities.
- Accuracy of sales forecasts, reports, and CRM updates.
- Development of strategic customer relationships.
- Coordination with pre-sales, technical, project, procurement, and support teams to ensure customer requirements are properly addressed.
- Compliance with company sales processes, pricing guidelines, approval requirements, and reporting standards.
- Contribution to the overall sales strategy and business growth of Unified Microsystems.
Roles and Responsibilities
Account Management
- Manage and grow assigned customer accounts through regular engagement, relationship building, and business reviews.
- Act as the main commercial point of contact for assigned clients.
- Understand client business needs, upcoming projects, challenges, and technology requirements.
- Identify upselling, cross-selling, renewal, and expansion opportunities within existing accounts.
- Maintain strong relationships with key decision-makers, influencers, procurement teams, and technical contacts.
- Ensure customer concerns are properly coordinated with the relevant internal teams and resolved in a timely manner.
- Monitor customer satisfaction and support long-term client retention.
- Maintain account plans for strategic customers, including opportunities, risks, decision-makers, and growth plans.
Business Development
- Identify, pursue, and develop new business opportunities within target markets and industries.
- Build relationships with consultants, project managers, contractors, developers, property managers, fit-out companies, and corporate decision-makers.
- Generate leads through networking, referrals, client visits, industry events, market research, and partnerships.
- Conduct client meetings, presentations, and discovery sessions to understand customer requirements.
- Promote Unified Microsystems’ products, services, and solutions to prospective clients.
- Qualify opportunities and determine commercial viability, project timelines, budget, decision process, and customer needs.
- Work with internal teams to prepare proposals, quotations, solution presentations, and tender responses.
- Negotiate commercial terms in line with company guidelines and approval processes.
- Close new business opportunities and hand over confirmed projects to the relevant internal teams.
Sales Pipeline, Forecasting and Reporting
- Maintain an accurate and updated sales pipeline using the company’s CRM or approved reporting tools.
- Provide regular sales forecasts, opportunity updates, and activity reports to management.
- Track sales activities, client meetings, follow-ups, proposals submitted, won/lost opportunities, and expected revenue.
- Monitor pipeline health and ensure sufficient opportunities are being developed to meet targets.
- Review lost opportunities and recommend improvements to sales approach, pricing, positioning, or customer engagement.
- Provide market feedback, competitor insights, and customer trends to management.
Internal Coordination
- Coordinate with pre-sales, engineering, procurement, finance, project delivery, and support teams to ensure customer requirements are clearly understood.
- Ensure proposals and quotations are aligned with client needs, technical requirements, commercial expectations, and company margin targets.
- Support smooth handover from sales to project delivery once opportunities are closed.
- Assist in resolving commercial, contractual, or customer-related issues when required.
- Ensure compliance with company policies, approval limits, documentation standards, and internal processes.
Key Performance Indicators
The Commercial Sales Executive’s performance may be measured based on the following:
- Sales revenue achievement.
- Gross profit / margin achievement.
- Number and value of new business opportunities generated.
- Account growth and retention.
- Pipeline value and pipeline quality.
- Forecast accuracy.
- Proposal conversion rate.
- Client meeting and engagement activity.
- Customer satisfaction and relationship management.
- Timely CRM updates and sales reporting.
- Compliance with internal sales processes.
- Contribution to strategic customer development.