Makati City, National Capital District, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Facilitation, Coaching, Employee development, Onboarding, Training delivery
Quezon City, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Team Leadership, Customer Service, Sales Management, Performance Management, Staff Development
Melbourne, Victoria, Australia · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Customer service, Communication, Problem-solving, Active listening, Empathy
Makati City, National Capital District, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Facilitation, Coaching, Employee Development, Training Delivery, Onboarding
Melbourne, Victoria, Australia · Hybrid
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Learning and development, Team leadership, Change management, Strategic planning, Stakeholder management
Quezon City, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Customer Service, Communication Skills, Email Writing, System Navigation, Attention To Detail
Melbourne, Victoria, Australia · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: B2B Sales, SaaS Sales, Consultative Selling, Discovery Calls, Sales Presentations
Springfield, Queensland, Australia · Hybrid
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Customer service, Professional communication, Emotional intelligence, Active listening, Digital literacy
Melbourne, Victoria, Australia · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Global Treasury Management, Financial Analysis, Budgeting, Continuous Forecasting, Commercial Variance Analysis
Melbourne, Victoria, Australia · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Contact Centre Leadership, Collections Management, Hardship Support, Performance Coaching, Operational Management
Philippines · Remote Solely
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Service Desk Management, Team Leadership, Customer Service, Problem Solving, Incident Management
Naga, Bicol Region, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Benefits Administration, Stakeholder Management, Problem-solving, HRIS, Workday
Makati, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Team Management, Performance Management, Contact Centre Operations, Customer Experience Strategy, Leadership
Taguig, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Team Leadership, Telecommunications, Technical Support, Coaching, Performance Management
Taguig, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Verbal Communication, Written Communication, Comprehension Skills, Problem Solving, Critical Thinking
Makati City, National Capital District, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Quality Assurance, Data Analysis, Performance Monitoring, Reporting, Process Improvement
Makati City, National Capital District, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Quality Management System, Strategic Planning, Process Control, KPI Tracking, Client Management
Quezon City, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Reporting, Data Visualization, Analytics, Excel, Google Sheets
Quezon City, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Workforce Management, Real-time Monitoring, Schedule Adherence, Data Analysis, Call Volume Forecasting
Quezon City, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Forecasting, Capacity planning, Scheduling, Real-time management, Data analysis
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The Trainer will conduct onboarding, refresher, and upskilling sessions while facilitating both classroom and virtual training programs. They will also monitor trainee progress, provide coaching, and collaborate with Operations, QA, and HR teams to ensure training effectiveness.
Candidates must have at least one year of experience in training, learning and development, or coaching. Proficiency in BPO product training and module design is preferred, along with strong communication and presentation skills.
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We are looking for a passionate and engaging Trainer to support onboarding, refresher training, and continuous learning initiatives within our operations team. This role is ideal for someone with experience in facilitation, coaching, and employee development who enjoys helping teams improve performance and succeed in a fast-paced environment.
Conduct onboarding and refresher training sessions for employees
Facilitate engaging classroom and virtual training programs
Support upskilling initiatives and knowledge enhancement activities
Identify learning gaps and provide coaching or training recommendations
Assist in creating and updating training materials, guides, presentations, and e-learning content
Monitor trainee progress and provide feedback to support performance improvement
Conduct post-training assessments and track training effectiveness
Ensure training documentation and materials are updated and aligned with operational requirement
Work closely with Operations, QA, and HR teams to support business goals and employee development
Participate in calibration sessions and team meetings as needed
At least 1 year of experience in Training, Learning & Development, Coaching, or a related role
Experience in BPO product training and training module design is preferred
Good communication and presentation skill
Amenable to work onsite in Wilcon IT Hub, Makati City
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX. Join the next generation of CX. We are always looking for passionate people to join our global team and help us design the future of customer experience. Explore our open roles at https://careers.probecx.com/global/en or reach out to our recruitment teams directly at [email protected] (AU) or [email protected] (PH).
Offices: Level 7, South Tower, 485 La Trobe Street, Melbourne, Victoria 3000, AU · Gold Coast, QLD, AU · Lewisville , Texas, US · Sydney, NSW, AU · Maroochydore, QLD, AU
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX. Join the next generation of CX. We are always looking for passionate people to join our global team and help us design the future of customer experience. Explore our open roles at https://careers.probecx.com/global/en or reach out to our recruitment teams directly at [email protected] (AU) or [email protected] (PH).
Offices: Level 7, South Tower, 485 La Trobe Street, Melbourne, Victoria 3000, AU · Gold Coast, QLD, AU · Lewisville , Texas, US · Sydney, NSW, AU · Maroochydore, QLD, AU
