Quezon City, Metro Manila, Philippines · Hybrid
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Instructional Design, E-learning Development, AI Learning Solutions, Articulate Storyline, Adobe Captivate
City of Joondalup, Western Australia, Australia · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Leadership, Performance Coaching, KPI Management, Stakeholder Engagement, Conflict Resolution
City of Joondalup, Western Australia, Australia · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Customer Service, Problem Solving, Multitasking, Numerical Accuracy, Resilience
Victoria, Australia · Hybrid
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Customer Service, Outbound Calling, Inbound Call Handling, Data Cleansing, Case Management
Makati City, National Capital District, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Fiscal Management, P&L Management, Leadership, Interpersonal Skills, Verbal Communication
Quezon City, Metro Manila, Philippines · On-site
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Facilities Management, Preventative Maintenance, Vendor Management, Asset Tracking, Budget Tracking
Quezon City, Metro Manila, Philippines • Hybrid
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Design and develop engaging instructor-led and e-learning training programs, including AI-powered simulations and interactive content. Partner with stakeholders to identify learning needs and manage instructional design projects from concept to implementation.
Requires 1-3 years of experience in Learning & Development or Instructional Design, with a strong preference for BPO or Contact Center experience. Proficiency in authoring tools like Articulate Storyline and Adobe Captivate is essential.
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Are you passionate about creating engaging learning experiences and excited about the future of AI in training? Join our Learning & Development team as our Instructional Designer and help transform how our contact center employees learn through innovative, technology-driven solutions.
Design and develop engaging instructor-led and e-learning training programs
Create AI-powered learning experiences, simulations, and interactive training content.
Partner with business stakeholders and subject matter experts to identify learning needs and build effective solutions
Manage instructional design projects from concept to implementation
Develop multimedia learning materials using tools such as Articulate Storyline, Adobe Captivate, Rise 360, videos, and other digital content
Support Learning Management System (LMS) content deployment and continuous improvement initiatives
1–3 years of experience in Learning & Development or Instructional Design
BPO/Contact Center experience is highly preferred
Experience using Articulate Storyline, Rise 360, Adobe Captivate, or similar authoring tools
Familiarity with Learning Management Systems (LMS)
Passion for creating innovative learning experiences and leveraging AI in training.
Amenable to a hybrid work setup based in Global One, Eastwood, Quezon City, with occasional travel to other Probe CX sites
Dayshift schedule
Hybrid work setup
HMO on Day 1 (Maxicare) + 2 FREE dependents
24 PTOs (unused leaves are convertible to cash)
Annual salary increase
Group Life Insurance
Gym membership discounts
Free mental health consultations
Premium LinkedIn Learning access
Company-issued equipment
Government-mandated benefits
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX. Join the next generation of CX. We are always looking for passionate people to join our global team and help us design the future of customer experience. Explore our open roles at https://careers.probecx.com/global/en or reach out to our recruitment teams directly at [email protected] (AU) or [email protected] (PH).
Offices: Level 7, South Tower, 485 La Trobe Street, Melbourne, Victoria 3000, AU · Gold Coast, QLD, AU · Lewisville , Texas, US · Sydney, NSW, AU · Maroochydore, QLD, AU
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX. Join the next generation of CX. We are always looking for passionate people to join our global team and help us design the future of customer experience. Explore our open roles at https://careers.probecx.com/global/en or reach out to our recruitment teams directly at [email protected] (AU) or [email protected] (PH).
Offices: Level 7, South Tower, 485 La Trobe Street, Melbourne, Victoria 3000, AU · Gold Coast, QLD, AU · Lewisville , Texas, US · Sydney, NSW, AU · Maroochydore, QLD, AU
