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Full-time
high school
Posted 14d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
Responds to customer inquiries via telephone, email, SMS, and chat to provide problem resolution for payment and account-related requests. Maintains detailed knowledge of products and services while documenting customer interactions in client systems.
Requirements
Requires a high school diploma or equivalent and at least one year of experience in a contact center or BPO environment. Candidates must possess strong English and Portuguese communication skills and be comfortable using CRM or ticketing platforms.
Full job description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
What Part Will You Play?
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
What Are We Looking For in This Role?
Minimum Qualifications
High School Diploma or Equivalent
At least 1 year of experience in a customer support role within a contact center or BPO environment
Comfortable using CRM or ticketing platforms to log and resolve issues
Strong English and Portuguese communication skills - both verbal and written
Excellent customer service skills, with the ability to remain professional and composed under pressure
Must be willing to work in a Pure Voice support account
Required Language: English & Portuguese
Willing to work onsite at Vertis North, Quezon City
Amenable to shifting schedules, including weekends and holidays
Preferred Qualifications
Proficient in Portuguese, both Spoken and Written
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide. We help businesses grow with confidence by delivering innovative solutions that enable seamless payment acceptance, smarter operations and exceptional client experiences – online, in store and everywhere in between. With its global reach, local expertise and scale, Global Payments manages trillions in payments volume and billions of transactions across more than 175 countries.
Headquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company and a member of the S&P 500. Learn more at company.globalpayments.com and follow Global Payments on X (@globalpayinc), LinkedIn and Facebook.
Offices: Atlanta, Georgia, US
PaymentsEcommercePoint of salePayment technologyMerchant servicesIntegrated paymentsSoftware solutionsOmnichannel paymentsCross-border paymentsFinancial services
How many Technology jobs are open in Quezon City, Philippines right now?
There are currently 175 open technology positions in Quezon City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Quezon City, Philippines?
Companies currently hiring include Global Payments Inc., Concentrix, Advanced Energy, GoTyme Bank, Sourcefit, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Quezon City, Philippines?
Yes — 88 of the 175 open technology positions offer remote or hybrid work (23 remote, 65 hybrid).
How do I apply for Technology jobs in Quezon City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.