Quezon City, Metro Manila, Philippines · Hybrid
Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable…
Skills: Customer Service, Administrative Duties, Ticketing Systems, Invoicing, Data Analysis
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Performance management, Quality assurance, Process improvement, Data analysis, Communication skills
Quezon City, Metro Manila, Philippines · On-site
CLIENT SERVICING AND STAKEHOLDER MANAGEMENT Establish, manage, and maintain healthy business relationships with new and existing clients. Identify, understand, and define the client’s objectives and needs, and translate …
Skills: Account Management, Stakeholder Management, Project Management, Client Relations, Budget Management
Quezon City, Metro Manila, Philippines · On-site
Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarchi…
Skills: Administrative support, Quality assurance, Guest feedback analysis, Brand compliance, Strategic scheduling
Quezon City, Metro Manila, Philippines · On-site
Company Description MUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorshi…
Skills: Sales, Customer Service, Inventory Management, Product Knowledge, Reporting
Quezon City, Metro Manila, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Essential Duties &Responsibilities Works in a fast-paced, structure…
Skills: Customer Service, Cantonese, English, Communication, Data Entry
Quezon City, Metro Manila, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Contact center management, Operations management, Team leadership, Performance management, Customer experience
Quezon City, Metro Manila, Philippines · On-site
Eligibility Criteria: Open to all 2S to 4S advocates Must be a regular employee with at least 6 months tenure in their current role Not enrolled in a Performance Improvement Plan At least "Meets Expectations" or have sat…
Skills: Workforce Management, Data Analysis, Microsoft Excel, Erlang-based staffing, Service Level Management
Quezon City, Metro Manila, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Customer service, Banking operations, Transaction processing, Communication, Financial services
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Training facilitation, Curriculum development, Quality assurance, Healthcare domain expertise, HIPAA compliance
Quezon City, Metro Manila, Philippines · On-site
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
Skills: Invoicing, Billing, Accounts Receivable, Cash Receipting, Reconciliation
Quezon City, Metro Manila, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Team Leadership, Performance Management, Coaching, Communication Skills, Data Analysis
Quezon City, Metro Manila, Philippines · Hybrid
Position Summary The Accounts Receivable Officer is responsible for managing allocated accounts receivable ledger, ensuring timely collection of outstanding balances, accurate account maintenance, and effective resolutio…
Skills: Accounts Receivable, Collections, Account Reconciliation, Cash Allocation, Credit Assessment
Quezon City, Metro Manila, Philippines · Hybrid
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a member of ANZ’s…
Skills: Banking, Financial services, Collections, Hardship assistance, Customer service
Quezon City, Metro Manila, Philippines · Remote OK
Position Summary: We are seeking a compassionate and experienced Healthcare Customer Service Representative (CSR) to join our team. This role focuses on delivering exceptional service to patients by providing accurate bi…
Skills: Healthcare Billing, Insurance Claims, Account Balances, EOB Interpretation, ERA Interpretation
Quezon City, Metro Manila, Philippines · On-site
Position Title: Technical Support Manager About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our prec…
Skills: Power supply design, Application support, Circuitry troubleshooting, Root cause analysis, Mechanical assembly
Quezon City, Metro Manila, Philippines · On-site
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organ…
Skills: Client service management, Team leadership, Custody products, Regulatory compliance, Operational process management
Quezon City, Metro Manila, Philippines · Hybrid
Role Responsibilities Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you ready to unleash your pote…
Skills: Transactional history analysis, Due diligence, AML compliance, Fraud detection, Customer service
Quezon City, Metro Manila, Philippines · On-site
Job Title: Team Leader for CVS Specialty Pharmacy UPA (3/8) Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performanc…
Skills: Team leadership, Coaching, Performance management, Call center operations, KPI tracking
Quezon City, Metro Manila, Philippines · On-site
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
Skills: Make-up artistry, Customer service, Visual merchandising, Point-of-sale software, Creative expertise
Quezon City, Metro Manila, Philippines • Hybrid
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The Senior Customer Service Representative will manage ticketing systems, perform invoicing activities, and analyze data to support internal stakeholders and field engineering teams. They are also responsible for resolving customer queries, handling escalations, and contributing to continuous process improvement initiatives.
Candidates should have at least one year of customer service experience and a high school diploma, with a bachelor's degree preferred. Proficiency in English, strong communication skills, and familiarity with Microsoft Office are required, while experience with SAP and C4S is considered an advantage.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
How will you make an impact?
The Senior customer service representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.
The team provides internal support to Thermo Fisher stakeholders and the field engineering team and delivers professional service and excellence in a high-volume diverse back-office environment.
What will you do?
Create, assign and action tickets in the ticketing system as needed (C4S).
Document all required information, keep work instructions and operating procedures up to date.
Perform invoicing activities (investigate, finalize and send invoices to the customers).
Analyze and cross-check the data in the ticketing system and in SAP.
Highlight differences in values to the involved parties.
Take part in dispute cases by updating the teams with the required information.
Contribute to the customer data maintenance process, liaise with the Master Data team on account modifications requests.
Handle and resolve queries, escalations and complaints.
Take an active part in continuous process improvement and standardization to increase productivity.
Build and maintain relationship with field service technicians, sales department, dispatching team and additional accounts within the business unit.
Night Shift Schedule (8 PM - 5 AM) PHT
How will you get there?
A minimum of 1 years’ customer service experience is preferred.
Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred.
Fluency of the English Language both written and verbal.
Competent Microsoft Office user.
Customer Focused mindset.
Strong written and verbal communication skills
Display attention to detail and accuracy in the workplace.
Able to prioritize effectively and multi/task under deadlines.
Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage
Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
Experience with SAP, C4S, Genesys preferred but not essential.
About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
There are currently 308 open customer service & support positions in Quezon City, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HSBC, Sagility, Sourcefit, Concentrix, Accenture, among others. Browse the listings above to see every active employer.
Yes — 129 of the 308 open customer service & support positions offer remote or hybrid work (25 remote, 104 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
