Dallas, Texas, United States · Remote Solely
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Skills: Patient Enrollment, Eligibility Verification, Prescription Coverage Management, Cost-Sharing, Customer Service
Hyderabad, Telangana, India · On-site
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Hyderabad, Telangana, India · On-site
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Montgomery, Alabama, United States · Remote Solely
$14/hr–$20/hr
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Dallas, Texas, United States · Remote Solely
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Cairo, Cairo, Egypt · On-site
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Kingston, Jamaica · On-site
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Cairo, Cairo, Egypt · On-site
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Angeles City, Central Luzon, Philippines · On-site
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Cairo, Cairo, Egypt · On-site
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Cairo, Cairo, Egypt · On-site
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Morrow, Ohio, United States · On-site
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Hyderabad, Telangana, India · On-site
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Hyderabad, Telangana, India · On-site
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Morrow, Ohio, United States · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. The Contact Center Recruiter is the first point of contact for all …
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Manila, Metro Manila, Philippines · On-site
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Austin, Texas, United States · Remote Solely
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Davao City, Davao Region, Philippines · On-site
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Davao City, Davao Region, Philippines · On-site
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Manila, Metro Manila, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Conducts initial / preliminary interviews of candidates for vacant …
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Dallas, Texas, United States • Remote Solely
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Assist patients in enrolling in a Prescription Payment Plan and verify their eligibility for coverage. Coordinate with insurance providers, healthcare professionals, and pharmacies to reduce out-of-pocket costs and ensure prescription fulfillment.
Requires experience in healthcare, insurance, or customer service with strong communication skills and attention to detail. Candidates must have a private, quiet workspace and a reliable high-speed internet connection.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Title: Patient Care Advocate
Job Location: Remote
Eligible Locations: Candidates must reside in one of the listed counties to be considered for this role.
About Us:
We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs.
Role Overview:
As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment.
What You’ll Do:
Patient Enrollment & Eligibility: Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.
Prescription Coverage: Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications.
Cost-Sharing & Payment: Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable.
Prescription Fulfillment: Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.
Refills & Continued Use: Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility.
Program Renewal & Updates: Guide patients through annual renewals and inform them about any updates to the program or medication formulary.
What We’re Looking For:
Experience in healthcare, insurance, or customer service (experience with prescription assistance programs is a plus)
Strong attention to detail and ability to navigate complex processes
Excellent communication skills for working with patients, healthcare providers, and pharmacies
A genuine passion for helping others and making a positive impact on their healthcare access
The ability to work efficiently and collaboratively within a team environment
Success Factors for Working from Home
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
Compensation & Perks
Hourly Pay: $15.50 per hour
Company-Provided Equipment: All necessary equipment will be provided.
Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
Generous Referral Program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
Comprehensive Training: Paid training to ensure you are fully prepared for success.
Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint.
Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
What Success Looks Like:
Reduced out-of-pocket costs for patients through effective cost-sharing and copay assistance
Timely and accurate processing of prescription claims and approvals
High patient satisfaction with the program’s support and streamlined experience
Compliance with program requirements and monitoring of patient eligibility for ongoing assistance
Why Join Us?
Be part of a team that makes a real difference in patients' lives by reducing the cost of necessary medications
Opportunity for professional growth in the healthcare and insurance sectors
Competitive compensation and benefits package
A collaborative, supportive, and innovative work culture
Ready to Make an Impact?
Join us in making prescription medications more affordable and accessible for those who need them most. If you're ready to help make a difference, we'd love to hear from you!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands. VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines. For more information, visit www.vxi.com. Contact Us: [email protected] Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
Offices: 515 S Figueroa St, Suite 600, Los Angeles, California 90071, US · SM Cyberzone 2 Buendia Jupiter co., Zodiac St.,, Brgy Bel Air, Makati City, Manila 1226, PH · 8F Building 1 No. 500 Zhangheng Road, Pudong District, Shanghai, China 201204, CN · 3rd floor, 13929 Center Lake Drive, Building 4.1, Austin, Texas 78753, US · 2002 W loop 289, Lubbock, Texas, Texas 79407, US
About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands. VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines. For more information, visit www.vxi.com. Contact Us: [email protected] Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
Offices: 515 S Figueroa St, Suite 600, Los Angeles, California 90071, US · SM Cyberzone 2 Buendia Jupiter co., Zodiac St.,, Brgy Bel Air, Makati City, Manila 1226, PH · 8F Building 1 No. 500 Zhangheng Road, Pudong District, Shanghai, China 201204, CN · 3rd floor, 13929 Center Lake Drive, Building 4.1, Austin, Texas 78753, US · 2002 W loop 289, Lubbock, Texas, Texas 79407, US
