Davao City, Davao Region, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary The Healthcare Grievance Champion is responsible for se…
Skills: Healthcare knowledge, Grievance resolution, Coaching, Leadership, Compliance
Davao City, Davao Region, Philippines · Hybrid
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary The Team Leader is responsible for overseeing the day-t…
Skills: Healthcare Operations, Team Leadership, Coaching, Performance Management, Customer Service
Manila, Metro Manila, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. • Works in a fast-paced, structured call center environment • Deliv…
Skills: Mandarin, English, Customer care, Relationship building, Technical support
Carapichaima, Couva-Tabaquite-Talparo, Trinidad and Tobago · Remote Solely
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Patient Care Advocate Job Location: Remote Eligible Loca…
Skills: Patient Enrollment, Eligibility Verification, Prescription Coverage Management, Cost-Sharing, Pharmacy Coordination
Manila, Metro Manila, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. This position will be responsible for attracting and driving the ri…
Skills: Talent Sourcing, Applicant Tracking, Market Intelligence, Budget Planning, Capacity Planning
Little Rock, Arkansas, United States · Remote Solely
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Customer Service Associate – Healthcare Location: Remote…
Skills: Customer Service, Call Center Operations, Microsoft Office Suite, Verbal Communication, Written Communication
Austin, Texas, United States · Remote Solely
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Inbound Customer Service Representative (Automotive) Loc…
Skills: Customer Service, Problem Resolution, Multi-tasking, Technical Troubleshooting, Emotional Intelligence
Manila, Metro Manila, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Responsibilities: Works in a fast-paced, structured call center en…
Skills: Mandarin Fluency, English Fluency, Customer Care, Call Center Operations, Account Management
Cairo, Cairo, Egypt · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-a…
Skills: Customer Service, Customer Experience, Digital Solutions, Omnichannel Support, Multilingual Support
Kingston, Jamaica · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Risk, Fraud & Compliance Officer We are seeking a highly analytical…
Skills: Fraud Analytics, Insider Threat Detection, Behavioral Analysis, Anomaly Detection, Risk Analysis
Davao City, Davao Region, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Essential Duties & Responsibilities: Agents will answer inbound cal…
Skills: Communication Skills, Customer Service Skills, Active Listening Skills, Critical Thinking, Analytical Skills
Manila, Metro Manila, Philippines · Hybrid
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. This is a position in Talent Acquisition Department, particularly i…
Skills: Talent Acquisition, Language Training, Recruitment, Language Assessment, Classroom Management
Davao City, Davao Region, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Key Responsibilities Answer Calls: Address billing, coverage, and p…
Skills: Customer Service, English Proficiency, Empathy, Patience, Critical Thinking
Kingston, Jamaica · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. About VXI VXI Global Solutions is a BPO leader in customer service,…
Skills: Presentation Skills, Facilitation, Public Speaking, Verbal Communication, Written Communication
Davao City, Davao Region, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Description Essential Duties & Responsibilities: Agents will an…
Skills: Communication Skills, Customer Service Skills, Active Listening Skills, Critical Thinking, Analytical Skills
Davao City, Davao Region, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Essential Duties & Responsibilities: Agents will answer inbound cal…
Skills: Communication Skills, Customer Service Skills, Active Listening Skills, Critical Thinking, Analytical Skills
Kingston, Jamaica · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. About VXI VXI Global Solutions is a BPO leader in customer service,…
Skills: Presentation Skills, Facilitation, Public Speaking, Verbal Communication, Written Communication
Carapichaima, Couva-Tabaquite-Talparo, Trinidad and Tobago · Remote OK
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VP, Business Development About VXI VXI Global Solutions is a BPO le…
Skills: New Logo Acquisition, Business Development, Sales Pipeline Management, Go-to-Market Strategy, Consultative Selling
Alabama, United States · Remote Solely
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Join Us as an Inbound Customer Service Representative Location: Rem…
Skills: Customer Service, Phone Support, Problem Solving, Active Listening, Multitasking
Manila, Metro Manila, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Will be responsible for ensuring extraordinary service by promptly …
Skills: Cantonese Fluency, English Fluency, Customer Service, Call Center Operations, Problem Solving
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The Grievance Champion serves as a subject matter expert providing floor support, coaching, and grievance resolution assistance for healthcare contact center operations. This role acts as a liaison between frontline agents and leadership to ensure regulatory compliance and drive performance improvement.
Candidates should have at least 3 years of healthcare customer service or BPO experience and familiarity with healthcare case management systems. An associate degree in a related field is preferred, along with strong leadership and coaching capabilities.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
The Healthcare Grievance Champion is responsible for serving as a subject matter expert and senior-level support resource for U.S. healthcare contact center operations. This role provides floor support, coaching, grievance resolution assistance, process guidance, and escalation management while ensuring compliance with client, regulatory, and operational requirements.
The position acts as a liaison between frontline agents, leadership, quality, training, and operations teams to drive performance improvement, enhance customer experience, and support successful resolution of complex member and provider inquiries. The ideal candidate possesses strong healthcare knowledge, leadership capabilities, coaching skills, and experience supporting Medicare, Medicaid, Marketplace, Commercial Health Plans, Managed Care, Provider Services, or Grievance and Appeals programs.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands. VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines. For more information, visit www.vxi.com. Contact Us: [email protected] Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
Offices: 515 S Figueroa St, Suite 600, Los Angeles, California 90071, US · SM Cyberzone 2 Buendia Jupiter co., Zodiac St.,, Brgy Bel Air, Makati City, Manila 1226, PH · 8F Building 1 No. 500 Zhangheng Road, Pudong District, Shanghai, China 201204, CN · 3rd floor, 13929 Center Lake Drive, Building 4.1, Austin, Texas 78753, US · 2002 W loop 289, Lubbock, Texas, Texas 79407, US
About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands. VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines. For more information, visit www.vxi.com. Contact Us: [email protected] Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
Offices: 515 S Figueroa St, Suite 600, Los Angeles, California 90071, US · SM Cyberzone 2 Buendia Jupiter co., Zodiac St.,, Brgy Bel Air, Makati City, Manila 1226, PH · 8F Building 1 No. 500 Zhangheng Road, Pudong District, Shanghai, China 201204, CN · 3rd floor, 13929 Center Lake Drive, Building 4.1, Austin, Texas 78753, US · 2002 W loop 289, Lubbock, Texas, Texas 79407, US
