Cebu City, Central Visayas, Philippines · Hybrid
$40k–$50k/mo
Who is Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively dis…
Skills: Technical implementation, Customer relationship management, Requirement gathering, Solution design, C#
Stockholm, Sweden · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: B2B sales, Account management, Business development, Revenue growth, Strategic account planning
Southampton, England, United Kingdom · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Programme management, Stakeholder management, Global programme delivery, RAID management, Governance
London, England, United Kingdom · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Customer experience strategy, Voice of the customer, NPS programme management, Customer advocacy, Customer insight
London, England, United Kingdom · Hybrid
$90k–$100k/yr
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Product management, Product strategy, Roadmap planning, Agile leadership, Stakeholder engagement
Stockholm, Sweden · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Swedish Copywriting, B2B Content Marketing, SaaS Writing, SEO, Stakeholder Management
Southampton, England, United Kingdom · Hybrid
$28k–$35k/yr
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at wo…
Skills: Project management, Technical implementation, Requirement gathering, Solution design, Customer acceptance testing
Southampton, England, United Kingdom · Hybrid
$48k–$65k/yr
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at wo…
Skills: Solution design, Technical implementation, Customer requirements gathering, Software configuration, Stakeholder management
Vilnius, Vilnius, Lithuania · Hybrid
$5k–$6k/mo
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Project management, Stakeholder management, Customer engagement, SaaS, Agile
Southampton, England, United Kingdom · Hybrid
$40k–$60k/yr
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Risk Consulting, Business Development, Group Risk Products, Stakeholder Management, Consultative Selling
Southampton, England, United Kingdom · Hybrid
$40k–$60k/yr
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Health And Risk Consulting, Business Development, Stakeholder Management, Consultative Selling, Negotiation
Southampton, England, United Kingdom · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Customer service, Communication, Problem-solving, Computer literacy, Customer support
Cebu City, Central Visayas, Philippines · Hybrid
$60k–$70k/mo
Who is Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at wor…
Skills: Communications Consultancy, Strategic Communication Planning, Branding, Customer Management, Project Management
Southampton, England, United Kingdom · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at wo…
Skills: People Leadership, Technical Support Management, Operational Excellence, SLA Delivery, Coaching and Mentoring
Gothenburg, Västra Götaland County, Sweden · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Java, Spring Boot, SQL, React, TypeScript
Gothenburg, Västra Götaland County, Sweden · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Java, SQL, Spring Boot, Git, CI/CD
Gothenburg, Västra Götaland County, Sweden · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: Java, SQL, Spring Boot, Git, CI/CD
Southampton, England, United Kingdom · Hybrid
$40k–$55k/yr
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: System Administration, Atlassian Suite, Jira Service Management, Confluence, Jira
Southampton, England, United Kingdom · Hybrid
$80k–$120k/yr
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: People Management, Agile Methodologies, Generative AI, Prompt Engineering, Fine Tuning
Southampton, England, United Kingdom · Hybrid
$80k–$120k/yr
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: People Management, Agile Methodologies, Generative AI, Prompt Engineering, Fine Tuning
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The Implementation Consultant will manage a portfolio of customers, leading implementations from requirement gathering and solution design to go-live. They will also collaborate with internal and external stakeholders to ensure project success and high-quality outcomes.
Candidates should have technical proficiency with the ability to program in at least one language, such as C# or SQL, and experience in a customer-facing role. Strong logical thinking, detail-oriented planning, and effective communication skills are essential for this position.
Who is Benifex? 💚💜
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀
Autonomy: manage your own workload and decide how to deliver your work
Customer ownership: developing meaningful relationships to achieve project success together
Progression: clear progression path to Senior Consultant
Learning: develop customer facing, critical thinking and technical skills
Work for a profitable, fast-growing market leader in the online reward and benefits space
💰 Salary ₱40,000-50,000 + ₱5,000 allowances
🏢 Office based during probation than a hybrid working pattern (3 days in office, 2 days WFH), we will try to be flexible and accommodate your needs
✈️ 25 days paid vacation leave + 7 days paid sick leave
🎂 Your birthday off
❤️ Two half day wellbeing days
🩺 HMO and Dental Coverage for you
🤒 Life assurance
👩🏻🤝🧑🏻 Referral bonus
Role Overview 🚀
As a Implementation Consultant you will play a critical role in setting up our customers for success. You will own a portfolio of customers, responsible for both new customers and renewals, leading smaller implementations and supporting Seniors/Leads on larger, more complex implementations. You will work closely with each customer to ensure we are meeting their needs and they are getting the most out of our platform. This means taking them from requirement refinement and solution design, to technical implementation and testing, finally to go-live.
Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.
Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
Configure OneHub to meet customer requirements.
Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.
Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.
Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
Ensures project collateral and tracking measures are accurate at all times.
Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.
Technical proficiency. Evidence of an interest in technology (current role, self-study, education) with the ability to programme in one language (C# / SQL knowledge would be preferred)
Experience working in a customer facing role (customer service, technical support, implementation etc)
A logical thinker.
Detail orientated, quality driven and a meticulous planner.
Effective communicator: comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical, and through various verbal and written methods.
Ability to skilfully navigate difficult conversations with fairness and empathy.
Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
📞 Initial call with the Talent Team
🧪 Technical Task
⏳ Panel Interview with the Hiring Managers (UK)
🤩 Final Interview with Senior Leadership (Cebu)
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.
Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. Benifex has won over 120 awards. Change-makers like Baker Hughes, Bank of America, Boston Consulting Group, BT, Diageo, EDF, Exxon, IKEA, Lloyds Banking Group, Medtronic, Microsoft, Salesforce, Sony and Volvo choose Benifex to help them create remarkable experiences that are as individual as the people they employ.
Offices: Mountbatten House, Grosvenor Square, Southampton, SO15 2JU, GB · Nowy Targ 28, Wroclaw, PL · Kakkanad, Kochi, 682042, IN · 535 Mission St, San Francisco, California 94105, US
Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. Benifex has won over 120 awards. Change-makers like Baker Hughes, Bank of America, Boston Consulting Group, BT, Diageo, EDF, Exxon, IKEA, Lloyds Banking Group, Medtronic, Microsoft, Salesforce, Sony and Volvo choose Benifex to help them create remarkable experiences that are as individual as the people they employ.
Offices: Mountbatten House, Grosvenor Square, Southampton, SO15 2JU, GB · Nowy Targ 28, Wroclaw, PL · Kakkanad, Kochi, 682042, IN · 535 Mission St, San Francisco, California 94105, US
