Cebu City, Central Visayas, Philippines · On-site
Position Overview: Operations Manager We are seeking a proactive and results-driven Operations Group Leader to lead, manage, and hold a team accountable for delivering high-quality virtual services to clients. This role …
Skills: Leadership, Operations Management, Client Onboarding, Workflow Optimization, Project Management
Cebu City, Central Visayas, Philippines · On-site
Overview Job Title: Supervisor, Health and SafetyJob Summary:Under general supervision, this role is responsible to provide guidance to various functional groups related to the refinement and maintenance of the Facility …
Skills: Health and Safety Management, RA 11058 Compliance, Risk Assessment, Incident Response, Clinic Management
Cebu City, Central Visayas, Philippines · On-site
Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or bus…
Skills: Business Requirements Analysis, Process Modeling, Workflow Analysis, Stakeholder Engagement, Cross-functional Collaboration
Cebu City, Central Visayas, Philippines · On-site
Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Summary: As a Project Control Services Practitioner, a typical…
Skills: Delivery Operations Control, Project Scheduling, Resource Allocation, Risk Mitigation, Project Management Tools
Cebu City, Central Visayas, Philippines · On-site
$30k–$50k/mo
Position Overview: As an Executive Assistant, you will provide high-level administrative and operational support directly to the Managing Partner. This role requires strong organizational discipline, technical aptitude, …
Skills: Executive Scheduling, International Logistics, Calendar Management, Executive Correspondence, Travel Coordination
Cebu City, Central Visayas, Philippines · On-site
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific busi…
Skills: Automation Anywhere, Robotic Process Automation, Automation Workflows, Enterprise System Integration, Troubleshooting
Cebu City, Central Visayas, Philippines · On-site
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the ca…
Skills: Program Management, Strategic Planning, Risk Management, Change Management, Stakeholder Management
Cebu City, Central Visayas, Philippines · On-site
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitmen…
Skills: Product Marketing, B2B Sales, Corporate Sales, Market Analysis, Competitor Benchmarking
Cebu City, Central Visayas, Philippines · On-site
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitmen…
Skills: Sales Strategy, Revenue Growth, Channel Development, Key Account Management, Team Leadership
Cebu City, Central Visayas, Philippines · On-site
Deliver and manage security services across client environments to ensure protection, compliance, and operational resilience. Summary: As a Security Managed Services Practitioner, you will spend your day overseeing and d…
Skills: Microsoft Azure Active Directory Security, Identity And Access Management, Cloud Security, Security Policies, Compliance Frameworks
Cebu City, Central Visayas, Philippines · On-site
Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Summary: As a Project Control Services Practitioner, you will …
Skills: Program Control Services, Project Scheduling, Monitoring and Reporting, Resource Allocation, Budget Tracking
Cebu City, Central Visayas, Philippines · On-site
POSITION TITLE: OPCO CONTINUOUS IMPROVEMENT MANAGER REPORTING TO: Senior Manager, OpCo Continuous Improvement, Transformation Hub LOCATION: Cebu, Philippines Summary Description: The DBS OpCo Continuous Improvement (CI) …
Skills: Continuous Improvement, Execution Management, Stakeholder Management, Cross-functional Collaboration, Risk Identification
Cebu City, Central Visayas, Philippines · On-site
Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering. Summary: As a Quality Engineering Architect, …
Skills: Test Management, Quality Assurance Methodologies, Automated Testing Tools, Test Frameworks, Test Strategy Development
Cebu City, Central Visayas, Philippines · On-site
POSITION TITLE: OPCO CONTINUOUS IMPROVEMENT MANAGER REPORTING TO: Senior Manager, OpCo Continuous Improvement, Transformation Hub LOCATION: Cebu, Philippines Summary Description: The DBS OpCo Continuous Improvement (CI) …
Skills: Continuous Improvement, Execution Management, Stakeholder Management, Cross-functional Collaboration, Risk Identification
Cebu City, Central Visayas, Philippines · On-site
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability …
Skills: Project Management, ATM Deployment, Stakeholder Management, Client Relationship Management, Project Coordination
Cebu City, Central Visayas, Philippines · On-site
Overview SUMMARY A Product Support Trainer is responsible for creating and facilitating onboarding programs in order to achieve training objectives. Trainers directly support the departmental quality goals and initiative…
Skills: Training Facilitation, Curriculum Development, Onboarding, Coaching and Mentoring, Customer Care Processes
Cebu City, Central Visayas, Philippines · On-site
Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES • Develops, organizes, and facilitates in-depth client-specific training programs. • Provides orientation to trainees on the detailed training process flow • Deliver…
Skills: Training Program Development, Facilitation, Coaching and Mentoring, Leadership, Performance Monitoring
Cebu City, Central Visayas, Philippines · On-site
Position Overview: As a Workforce Associate, you will be responsible for supporting attendance tracking, schedule coordination, and workforce data management. This role plays a critical part in ensuring accurate timekeep…
Skills: Attendance Tracking, Schedule Coordination, Workforce Data Management, Data Entry, Payroll Coordination
Cebu City, Central Visayas, Philippines · Remote OK
$18k–$32k/mo
Position Overview: As a Process Engineer, you will play a critical role in designing, optimizing, and enforcing standardized workflows across multiple operational divisions.This role is highly analytical and requires str…
Skills: Workflow Engineering, Process Optimization, SOP Implementation, KPI Monitoring, Root Cause Analysis
Cebu City, Central Visayas, Philippines · On-site
Overview The HomeWiseDocs Team Leader is responsible for overseeing a team of 6–7 agents across our Cebu and Manila locations. The selected candidate will complete an extensive 3–4 month training program focused on hands…
Skills: Team Leadership, Data Entry, KPI Management, Performance Management, Data Analysis
Cebu City, Central Visayas, Philippines • On-site
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Lead and manage a team to deliver high-quality virtual services while overseeing client onboarding and workflow optimization. Collaborate with HR and Sales to drive operational excellence and ensure adherence to company compliance and performance standards.
Requires a Bachelor's degree in Business or Management and at least 5 years of leadership experience. Preference is given to candidates with a background in BPO or outsourcing industries.
We are seeking a proactive and results-driven Operations Group Leader to lead, manage, and hold a team accountable for delivering high-quality virtual services to clients. This role is responsible for overseeing team performance, client onboarding and communication, workflow optimization, project management, and collaboration with HR and Sales to drive operational excellence.
The ideal candidate will have strong leadership skills, a client-centric approach, and experience in managing virtual teams. They must ensure seamless service delivery, maintain compliance with company policies, and foster a culture of accountability and continuous improvement.
- Lead, manage, and hold your team accountable for delivering high-quality services to clients.
- Ensure that all team members meet expectations, resolve issues as they arise, and promote a positive work culture.
- Conduct regular employee check-ins to assess well-being, performance, and overall engagement.
- Oversee and manage the onboarding process for new clients, ensuring smooth transitions into virtual workspaces.
- Serve as the primary point of contact for clients, ensuring clear communication and addressing any concerns or issues that may arise.
- Work closely with clients to understand their needs and ensure workflows align with their expectations.
- Ensure the delivery of services meets or exceeds client expectations, focusing on efficiency and quality.
- Monitor and optimize workflows within virtual workspaces to improve productivity and resolve any operational issues.
- Track and manage team performance, ensuring alignment with client goals and expectations.
- Oversee the management of projects from initiation to completion, ensuring adherence to deadlines and quality standards.
- Track and report on key performance indicators (KPIs) and service level agreements (SLAs), providing updates to leadership and clients as needed.
- Work closely with your team to ensure accurate and timely reporting on all aspects of service delivery and performance.
- Oversee daily operations to identify both areas for improvement and opportunities for recognition, documenting key behaviors and outcomes.
- Collaborate with HR to ensure appropriate actions, whether corrective or supportive, are taken in alignment with company policies.
- Monitor employee performance for potential appraisals or promotions, and work with HR to formalize and document these recognitions.
6.Sales Collaboration:
- Collaborate with the Sales team by sharing insights gained from employee and client check-ins.
- Provide valuable information related to client satisfaction, service feedback, and potential upselling opportunities.
- Support the Sales team in strengthening client relationships and identifying areas for additional services or improvements.
Attendance and Protocols: Each employee and virtual assistant is required to adhere to internal attendance protocols as outlined in the company code of conduct. This includes utilizing biometric systems, observing scheduled leaves such as vacation and medical leave, and following other attendance-related guidelines established by the company.
Adherence to Company Procedures: Maintain compliance with all internal processes to ensure consistent operation across the organization. This includes following guidelines that may extend beyond client-specific requirements.
Documentation and Logging: Accurately log work output and other relevant activities as part of maintaining transparency and accountability within the company framework.
Internal Communication: Ensure that all communication related to compensation, company policies, or sensitive internal matters remains within the designated internal channels to safeguard privacy and adherence to company protocols.
Education and Experience:
1. Bachelor's degree in Business, Management, or a related field. A Master's degree is
a plus.
2. Minimum of [5] years of experience in a leadership or managerial role.
3. Proven experience in outsourcing, BPO (Business Process Outsourcing), or similar
industry is preferred.
Your Outsourced Publishing Solutions for Niche Media
Open Look has built the engine to drive your publishing and media processes to take your business to the next level. The senior management team at Open Look has over 40 combined years of experience in publishing-based settings and knows how to apply outsourcing to match your needs. As a full-service publishing house, Open Look provides clients with the peace of mind of working with one provider capable of assisting with all functions of their business processes. Our team has the experience to assist clients in all areas of the publishing process, including marketing, publication design, website development and support, telemarketing and sales, printing, distribution, and more. For more details, please visit our website - www.open-look.com Our team provides the client with dependable resources, to maximize or improve current processes and efficiency. Through our experienced ownership and staff based both in the US and overseas, Open Look has the formula to deliver high ROI to our clients.
Offices: Asiatown IT Park, I. Villa Street, Barangay Lahug, Cebu City, 10th Floor, Office 13, Central Block Corporate Tower 1, Cebu, Cebu 6000, PH · 224 West Campbell Road, Suite 428, Richardson, Texas 75080, US
There are currently 39 open management & leadership positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, RealPage, Inc., MedSpecialized, Inc., 5 ELK, CPC - Colder Products Company, among others. Browse the listings above to see every active employer.
Yes — 7 of the 39 open management & leadership positions offer remote or hybrid work (1 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
