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Management & Leadership Jobs in Manila, Philippines (Now Hiring) — 577 open

CEF Solutions Inc. logoCEF Solutions Inc.

BPO Team Leader - Blended Account

Manila, Metro Manila, Philippines · Remote OK

Mid level

ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staff…

Skills: Team Leadership, Performance Management, KPI Monitoring, Coaching, Quality Assurance

Amz-AllStars logoAmz-AllStars

Amazon Logistics Specialist

Manila, Metro Manila, Philippines · Remote Solely

Mid level

Job title: Amazon Logistics Specialist Employment Type: Full Time - Remote with Philippine Employment Benefits Health Care, Social Security Contribution, Paid Leave, 13-Month, etc. Job Description How you’ll make an impa…

Skills: Amazon FBA Operations, Inventory Management, Shipping Coordination, Amazon Seller Central, Logistics Optimization

Empower logoEmpower

Associate Client Service Mgr

Manila, Metro Manila, Philippines · On-site

Entry level

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…

Skills: Client Relationship Management, Financial Services, ERISA Knowledge, DOL Regulations, IRS Regulations

MRI Software logoMRI Software

Support Enablement & Delivery Systems and Tools Lead

Manila, Metro Manila, Philippines · On-site

Senior$16M raised

The Support Enablement & Delivery Systems and Tools Lead is responsible for overseeing, optimizing, and aligning the systems, tools, and processes that power MRI Software’s global Support organization. This role serves a…

Skills: Systems Thinking, Process Optimization, AI Implementation, Data Analytics, Stakeholder Management

Empower logoEmpower

Client Service Manager

Manila, Metro Manila, Philippines · On-site

Mid level

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…

Skills: Client Relationship Management, Plan Administration, Financial Services, ERISA Compliance, DOL Regulations

Boldr logoBoldr

Team Captain

Manila, Metro Manila, Philippines · Hybrid

Mid level

A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, u…

Skills: People Management, Performance Quality Management, Coaching, Conflict Resolution, CRM Systems

Asian Development Bank (ADB) logoAsian Development Bank (ADB)

Individual Career Guidance - Recruitment Outreach Mission in Tokyo, Japan

Manila, Metro Manila, Philippines · On-site

Senior+$98M raised

Asian Development Bank (ADB) is a leading multilateral development bank supporting inclusive, resilient, and sustainable growth across Asia and the Pacific. Working with its members and partners to solve complex challeng…

Skills: Interview Skills, Written Communication, Verbal Communication, International Experience, Professional Development

Fresh Prints logoFresh Prints

Executive Assistant (Full Remote, US Time)

Manila, Metro Manila, Philippines · Remote Solely

$900/hr–$1k

Mid level

About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh P…

Skills: Executive Support, Project Management, Business Operations, Process Improvement, Research

Kroll logoKroll

Consultant, Decision Intelligence

Manila, Metro Manila, Philippines · On-site

Senior

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our cl…

Skills: Artificial Intelligence, Machine Learning, Python, Generative AI, Large Language Models

Kroll logoKroll

Senior Consultant, Decision Intelligence

Manila, Metro Manila, Philippines · On-site

Senior+

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our cl…

Skills: Artificial Intelligence, Machine Learning, Generative AI, Large Language Models, Python

Kroll logoKroll

Senior Vice President, Decision Intelligence Leader

Manila, Metro Manila, Philippines · On-site

Senior+

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our cl…

Skills: Artificial Intelligence, Machine Learning, Python, Generative AI, Large Language Models

Proto logoProto

CX Manager

Manila, Metro Manila, Philippines · On-site

Mid level

Role Overview The CX Manager is a Philippines-based, forward-deployed role responsible for managing high-demand, strategic client accounts. This role ensures that large-volume clients are supported effectively. Acting as…

Skills: Customer Experience, Account Management, Stakeholder Management, Communication, Prioritization

Asian Development Bank (ADB) logoAsian Development Bank (ADB)

Director, Special Initiatives and Funds

Manila, Metro Manila, Philippines · On-site

Senior+$98M raised

Join Our Mission to Foster Prosperity in Asia Are you ready to make a lasting impact on the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part …

Skills: Private Sector Development, Public Private Partnerships, Strategic Management, Operations Management, Knowledge Management

Indie Campers logoIndie Campers

Managing Director - APAC

Manila, Metro Manila, Philippines · On-site

Senior+$69M raised

About Indie Campers Indie Campers is a global leader in road-trip travel, operating one of the largest fleets of RVs and campervans across Europe, North America, and Oceania. With a fast-scaling, multi-country operationa…

Skills: P&L Management, Strategic Leadership, Operational Excellence, Multi-country Management, Fleet Management

Dr. Reddy's Laboratories logoDr. Reddy's Laboratories

Brand Manager Oncology

Manila, Metro Manila, Philippines · On-site

Mid level$6M raised

Company Description At Dr Reddy's "Good Health Can't Wait" By joining Dr Reddy’s, you will contribute to making the breakthroughs of tomorrow a reality today! From making medicines more affordable to discovering innovati…

Skills: Brand Management, Strategic Thinking, Analytical Skills, Cross-functional Collaboration, Digital Marketing Strategy

Nagarro logoNagarro

Data Migration Lead

Manila, Metro Manila, Philippines · On-site

Senior+$12M raised

Job Description The Data Migration Lead is responsible for leading the bank's data migration workstream for the Deposits Modernization Program, serving as the primary counterpart to the vendor's Data Migration Manager. T…

Skills: Data Migration, ETL Concepts, Core Banking Platforms, Vendor Management, Stakeholder Coordination

Nagarro logoNagarro

System Analyst (Build)

Manila, Metro Manila, Philippines · On-site

Senior$12M raised

Job Description The Systems Analyst – Build is responsible for supporting the end-to-end build delivery of the Deposits Management System (DMS) under the Deposits Modernization Program. The role supports the Build Lead i…

Skills: Core Banking, Finacle, Project Management, Vendor Management, System Analysis

Stranger Soccer logoStranger Soccer

Business Owner (Licensee), Manila

Manila, Metro Manila, Philippines · On-site

Mid level

Passionate about football (soccer) and entrepreneurship? Stranger Soccer is expanding into key cities worldwide, and we are looking for a License Owner to establish and run the Stranger Soccer business in Manila. This is…

Skills: Business Management, Entrepreneurship, Team Leadership, Venue Sourcing, Digital Marketing

Asian Development Bank (ADB) logoAsian Development Bank (ADB)

Editor

Manila, Metro Manila, Philippines · On-site

Senior$98M raised

Join Our Mission to Foster Prosperity in Asia Are you ready to make a difference in the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of t…

Skills: Editorial Excellence, Information Management, Document Management, Digital Transformation, AI Adoption

DotYeti logoDotYeti

Executive Assistant to the CEO

Manila, Metro Manila, Philippines · Remote Solely

Mid level

Executive Assistant - DotYeti Important Note: This position requires overnight-shift hours (1:00 AM - 9:00 AM Philippine Time). We're looking for a proactive and client-focused Executive Assistant to help us build strong…

Skills: Calendar Management, Appointment Setting, Hubspot, CRM Management, Email Triage

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Showing 1–20 of 577

CEF Solutions Inc. logo

BPO Team Leader - Blended Account

CEF Solutions Inc.

Manila, Metro Manila, Philippines • Remote OK

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Mid level

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  • Full-time
  • Posted 3h ago
  • ~40 hrs/week
  • Remote in Manila, Metro Manila, Philippines

Responsibilities

The Team Manager is responsible for supervising a team of customer service representatives to meet performance targets and maintain high-quality service. Key duties include monitoring KPIs, providing coaching, handling escalated customer issues, and managing daily operational workflows.

Requirements

Candidates must have at least one year of confirmed experience as a BPO Team Leader managing voice, email, and chat teams. Strong leadership skills and a background in high-volume campaigns or retail electronics are preferred.

Full job description

ABOUT US:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc


JOB DESCRIPTION:

The Team Manager is responsible for managing a team of customer service representatives or agents. This role ensures that the team meets performance targets, provides high-quality service to clients, and adheres to company policies and procedures.

ROLES AND RESPONSIBILITIES:

Team Leadership:

  • Supervise, lead, and motivate a team of agents to achieve performance metrics.
  • Conduct regular team meetings to communicate updates, expectations, and address concerns.
  • Foster a positive work environment that encourages teamwork and personal growth.

Performance Management:

  • Monitor individual and team performance against established KPIs (Key Performance Indicators).
  • Provide regular feedback, coaching, and performance appraisals to team members.
  • Implement performance improvement plans when necessary.

Training and Development:

  • Identify training needs and coordinate training sessions for team members.
  • Support new hires through the onboarding process and ensure they are adequately trained.
  • Encourage continuous learning and development within the team.

Quality Assurance:

  • Ensure adherence to quality standards and compliance with company policies.
  • Conduct regular quality checks and audits on agent interactions.
  • Address and resolve quality issues promptly.

Customer Service:

  • Handle escalated customer issues and complaints, providing resolutions in a timely manner.
  • Ensure a high level of customer satisfaction and maintain positive client relationships.
  • Analyze customer feedback and implement strategies for improvement.

Operational Efficiency:

  • Manage daily workflow and adjust staffing levels as needed to meet client demands.
  • Collaborate with the Operations Manager to develop and implement process improvements.
  • Track and report on team performance metrics and operational outcomes.

Communication:

  • Serve as the primary point of contact for team-related matters.
  • Maintain open and effective communication channels with team members and management.
  • Ensure timely dissemination of information to the team.

Administrative Tasks:

  • Maintain accurate records of team performance, attendance, and other relevant data.
  • Prepare and submit regular reports to the Operations Manager.
  • Assist in the development and implementation of company policies and procedures.

QUALIFICATIONS:

  • Minimum of 1 year confirmed experience as a Team Leader (not acting, intern, or temporary)
  • Must have a strong background in managing voice/email/chat teams within the BPO industry.
  • Experience in retail electronics/appliances campaigns is highly desirable but not required
  • Prior experience in managing high contact volume campaigns (preferred)
  • Prior experience in launching or managing a pioneer account is preferred.
  • Strong understanding of customer service principles and practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to handle high-pressure situations and manage multiple priorities.

OTHER QUALIFICATIONS:

  • This role is currently remote/work-from-home, but candidates must be open to possible changes in work setup, including a shift to on-site, if required by business needs.
  • Must be based in Mega Manila and stay within the area throughout employment to ensure quick equipment support and availability for any in-person requirements.

Related keywords

BPOBlended AccountKPIPerformance Improvement PlanOnboardingQuality AuditsRetail ElectronicsPioneer AccountCustomer SatisfactionOperations ManagementProcess EngineeringCost Optimization

About CEF Solutions Inc.

LinkedInVisit site

Custom BPO Solutions | Outsource partner for Multinational Automobile, Consumer Electronics companies

Industry
Business Consulting and Services
Company size
1,001-5,000 employees
Founded
2015
Headquarters
Fort Lee, New Jersey
LinkedIn followers
2,734

CEF Solutions stands at the forefront of operational innovation, offering tailored Business Process Outsourcing (BPO) and Consulting services designed to elevate business processes and drive cost efficiency. Our expertise spans across providing top-notch BPO operations, operational management, and process innovation solutions, especially curated for the customer services industry. As we service and partner with some of the largest corporations globally, our commitment lies in fostering growth, enhancing operational efficiencies, and delivering an exceptional client experience that sets us apart. Explore the CEF difference and how we're helping businesses achieve sustainable success.

Offices: Fort Lee, New Jersey 07601, US · Toronto, CA · Seoul, Seoul, KR · Santo Domingo, Santo Domingo, DO · Bogota, Bogota, CO

BPOManagementOutsourcingBusiness Process OutsourcingStaffing Serviceand ConsultingBusiness DevelopmentConsultingOutsourcing
View all jobs at CEF Solutions Inc.

Frequently asked questions

How many Management & Leadership jobs are open in Manila, Philippines right now?

There are currently 577 open management & leadership positions in Manila, Philippines listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Management & Leadership roles in Manila, Philippines?

Companies currently hiring include Manulife, PwC, JLL, Monitor Deloitte, ING, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Management & Leadership jobs in Manila, Philippines?

Yes — 261 of the 577 open management & leadership positions offer remote or hybrid work (87 remote, 174 hybrid).

How do I apply for Management & Leadership jobs in Manila, Philippines?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Management & Leadership jobs in other cities

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Other jobs in Manila, Philippines

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