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Full-time
bachelor degree
Career development, Training opportunities, Competitive salary package, Performance-based incentives, Recognition programs
Posted 21h ago
~40 hrs/week
Responsibilities
The Service Manager is responsible for overseeing daily store operations, ensuring regulatory compliance, and maintaining high standards of customer service. They will also manage financial transactions, reconcile accounts, and support the store in achieving its profitability targets.
Requirements
Candidates must hold a college degree, preferably in a business or accounting-related field. A minimum of five years of supervisory experience in branch operations is required for this role.
Full job description
About the Job
Location: Metro Manila South Corporate Title: Assistant Manager to Manager Work Arrangement: Onsite
Our Store Operations Group is looking for experienced professionals to join us in Metro Manila South with the role of Service Manager.
In this role, you will be responsible for running the store operations and ensuring great customer service, while following company and regulatory rules. You will also help the store meet its profit goals.
Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.
We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.
Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.
What the role will entail
Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC (Know Your Customer) records, updating customer information, issuing manager's checks, and managing remittances.
Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management. This includes handling checkbook orders, dealing with unclaimed checkbooks, processing bills, managing loans, clearing items, and addressing in-clearing check defects, while also supporting various banking groups like Corporate Banking, Wealth Management/Treasury, and Consumer.
Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
Assist in achieving Store's profitability target.
What we're looking for
College graduate, preferably any Business or Accounting-related course
With at least five (5) years supervisory experience in handling in branch operations
Preferably Assistant Managers from another bank with the same experience
What you can expect from joining our team
Career development and training opportunities
Competitive salary package and benefits
Performance-based incentives and recognition programs to reward high-performing individuals
Opportunity to work with industry experts and be mentored by them
Defined career progression paths to guide you in your professional growth
Related keywords
Service ManagerBranch OperationsBankingAMLCKYCRegulatory ComplianceGeneral LedgerFinancial ReportingCustomer ServiceProfitabilitySupervisoryTeller OperationsRemittancesTime DepositsTransaction Monitoring
Company Overview
East West Banking Corporation, established in 1994, is one of the fastest-growing banks in the country today. It caters to the financial needs of consumers, middle market corporates, and the mass affluent. Through its vast network of stores nationwide, it offers a wide range of banking products and services, as well as allied financial services: non-life insurance brokerage, bancassurance, and leasing.
EastWest’s goal is to provide excellent customer service, relevant products that meet the customer needs and having the most engaged and loyal customers and employees, while providing services befitting of a world-class bank anchored on service excellence in its chosen markets.
With steadfast commitment to make "Your Dream Our Focus," EastWest continues to develop innovative products and services and alternative delivery channels that cater to the diverse and evolving needs of its clientele.
Mission
For our chosen markets
by providing them with excellent service in the delivery of integrated and innovative products, responsive to their current and future financial needs, at the best value.
For our employees
by continuously providing them with opportunities to develop their full potential and by giving recognition and rewards commensurate to their contribution.
For our community
by committing ourselves to improving the quality of life of those around us through the support for various charities and involvement in outreach activities.
For our regulators
by uncompromisingly adhering to the highest standards of business ethics and corporate governance.
For our shareholders
by managing the bank professionally and prudently to consistently achieve optimal possible returns.
Offices: 5th Ave. corner 23rd St. Bonifacio Global City, Taguig City, Metro Manila 1634, PH
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