Clera home
·Dashboard

Consulting Jobs in Manila, Philippines (Now Hiring) — 418 open

CEF Solutions Inc. logoCEF Solutions Inc.

BPO Team Leader - Blended Account

Manila, Metro Manila, Philippines · Remote OK

Mid level

ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staff…

Skills: Team Leadership, Performance Management, KPI Monitoring, Coaching, Quality Assurance

Asian Development Bank (ADB) logoAsian Development Bank (ADB)

Individual Career Guidance - Recruitment Outreach Mission in Tokyo, Japan

Manila, Metro Manila, Philippines · On-site

Senior+$98M raised

Asian Development Bank (ADB) is a leading multilateral development bank supporting inclusive, resilient, and sustainable growth across Asia and the Pacific. Working with its members and partners to solve complex challeng…

Skills: Interview Skills, Written Communication, Verbal Communication, International Experience, Professional Development

Fresh Prints logoFresh Prints

Executive Assistant (Full Remote, US Time)

Manila, Metro Manila, Philippines · Remote Solely

$900/hr–$1k

Mid level

About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh P…

Skills: Executive Support, Project Management, Business Operations, Process Improvement, Research

Kroll logoKroll

Consultant, Decision Intelligence

Manila, Metro Manila, Philippines · On-site

Senior

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our cl…

Skills: Artificial Intelligence, Machine Learning, Python, Generative AI, Large Language Models

Kroll logoKroll

Senior Consultant, Decision Intelligence

Manila, Metro Manila, Philippines · On-site

Senior+

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our cl…

Skills: Artificial Intelligence, Machine Learning, Generative AI, Large Language Models, Python

Kroll logoKroll

Senior Vice President, Decision Intelligence Leader

Manila, Metro Manila, Philippines · On-site

Senior+

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our cl…

Skills: Artificial Intelligence, Machine Learning, Python, Generative AI, Large Language Models

Proto logoProto

CX Manager

Manila, Metro Manila, Philippines · On-site

Mid level

Role Overview The CX Manager is a Philippines-based, forward-deployed role responsible for managing high-demand, strategic client accounts. This role ensures that large-volume clients are supported effectively. Acting as…

Skills: Customer Experience, Account Management, Stakeholder Management, Communication, Prioritization

Asian Development Bank (ADB) logoAsian Development Bank (ADB)

Director, Special Initiatives and Funds

Manila, Metro Manila, Philippines · On-site

Senior+$98M raised

Join Our Mission to Foster Prosperity in Asia Are you ready to make a lasting impact on the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part …

Skills: Private Sector Development, Public Private Partnerships, Strategic Management, Operations Management, Knowledge Management

DVI Solutions Asia logoDVI Solutions Asia

Pre-Sales Engineer

Manila, Metro Manila, Philippines · Hybrid

Senior

Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the oth…

Skills: Pre-Sales, Solution Architecture, SaaS, IoT, Cloud Platforms

Nagarro logoNagarro

System Analyst (Build)

Manila, Metro Manila, Philippines · On-site

Senior$12M raised

Job Description The Systems Analyst – Build is responsible for supporting the end-to-end build delivery of the Deposits Management System (DMS) under the Deposits Modernization Program. The role supports the Build Lead i…

Skills: Core Banking, Finacle, Project Management, Vendor Management, System Analysis

Nagarro logoNagarro

Data Migration Analyst

Manila, Metro Manila, Philippines · On-site

Senior$12M raised

Job Description Supports the Data Migration Lead by executing day-to-day data migration governance, validation, and reporting activities. Acts as the internal analyst counterpart to the vendor migration team and helps en…

Skills: Data Migration, Data Validation, SQL, Excel, Power BI

Nagarro logoNagarro

System Analyst

Manila, Metro Manila, Philippines · On-site

Senior$12M raised

Job Description The Systems Analyst is responsible for defining and validating the functional aspects of integrations between the Deposits Management System (DMS) and internal banking platforms and channels. The role tra…

Skills: System Integration, Functional Specifications, Core Banking, API, Batch Processing

Fyfe logoFyfe

Project Support Officer

Manila, Metro Manila, Philippines · Remote Solely

Mid level

Fyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning and surveying services throughout Australia. Fyfe work with a wide range of clients in the Energy & Resources and Prop…

Skills: Project Coordination, Stakeholder Management, Data Analysis, Financial Reporting, Financial Modelling

Spiralyze logoSpiralyze

Corporate English Trainer

Manila, Metro Manila, Philippines · Remote Solely

$800/hr–$1k

Mid level

Corporate English Trainer Department: Human Resources Employment Type: Full Time Location: Remote Philippines (Manila) Reporting To: HR Director Description We are looking for a high-energy, people-oriented professional …

Skills: English Language Training, Lesson Planning, Curriculum Design, ESL Instruction, Public Speaking

Deutsche Bank logoDeutsche Bank

DBMN - Principal Auditor, Credit/Model Risk - AVP

Manila, Metro Manila, Philippines · Hybrid

Senior$331M raised

Job Description: Job Title: Principal Auditor Corporate Title: Assistant Vice President Location: Manila Overview As a global function of approximately 850 team members, Group Audit (GA) is the bank's 'Third Line of Defe…

Skills: Audit Execution, Finding Validations, Risk Assessment, Control Identification, Regulatory Compliance

TrendAI logoTrendAI

Technical Account Manager (TAM)

Manila, Metro Manila, Philippines · Hybrid

Senior+

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape. A…

Skills: Security Architecture, Systems Engineering, SIEM/SOC Operations, Endpoint Defense, Network Defense

PwC logoPwC

Executive Support Manager (AC Manila)

Manila, Metro Manila, Philippines · On-site

Senior

Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Manager Job Description & Summary The Opportunity Join our Acceleration Center Manila and help shape the future of business …

Skills: Executive Support, Calendar Management, Stakeholder Management, Strategic Planning, Coaching

TYLin logoTYLin

Senior Roads & Highways Engineer

Manila, Metro Manila, Philippines · Hybrid

Senior$82M raised

TYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market. With over 3,000 employees through…

Skills: Geometric Design, Pavement Engineering, Drainage, Traffic Management, Civil 3D

Ingram Micro logoIngram Micro

Associate Professional, Pricing

Manila, Metro Manila, Philippines · On-site

Mid level$531M raised

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Smart pricing starts here. Let’s shape tomorrow. Who we are We are the business behind the world’s brands. At Ingram Micro,…

Skills: Pricing Strategy, Data Analysis, Microsoft Excel, SQL, VBA

Monitor Deloitte logoMonitor Deloitte

SAP Financial (FICO) - Senior Consultant - SAP - PH PDC

Manila, Metro Manila, Philippines · Hybrid

Senior

Title: SAP Finance Consultant based in Deloitte Consulting Philippines Delivery Center Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and …

Skills: SAP FICO, S/4 HANA, Accounts Receivable, Cash Management, Cash Application

12345

Showing 1–20 of 418

CEF Solutions Inc. logo

BPO Team Leader - Blended Account

CEF Solutions Inc.

Manila, Metro Manila, Philippines • Remote OK

Apply
Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • Full-time
  • Posted 3h ago
  • ~40 hrs/week
  • Remote in Manila, Metro Manila, Philippines

Responsibilities

The Team Manager is responsible for supervising a team of customer service representatives to meet performance targets and maintain high-quality service. Key duties include monitoring KPIs, providing coaching, handling escalated customer issues, and managing daily operational workflows.

Requirements

Candidates must have at least one year of confirmed experience as a BPO Team Leader managing voice, email, and chat teams. Strong leadership skills and a background in high-volume campaigns or retail electronics are preferred.

Full job description

ABOUT US:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc


JOB DESCRIPTION:

The Team Manager is responsible for managing a team of customer service representatives or agents. This role ensures that the team meets performance targets, provides high-quality service to clients, and adheres to company policies and procedures.

ROLES AND RESPONSIBILITIES:

Team Leadership:

  • Supervise, lead, and motivate a team of agents to achieve performance metrics.
  • Conduct regular team meetings to communicate updates, expectations, and address concerns.
  • Foster a positive work environment that encourages teamwork and personal growth.

Performance Management:

  • Monitor individual and team performance against established KPIs (Key Performance Indicators).
  • Provide regular feedback, coaching, and performance appraisals to team members.
  • Implement performance improvement plans when necessary.

Training and Development:

  • Identify training needs and coordinate training sessions for team members.
  • Support new hires through the onboarding process and ensure they are adequately trained.
  • Encourage continuous learning and development within the team.

Quality Assurance:

  • Ensure adherence to quality standards and compliance with company policies.
  • Conduct regular quality checks and audits on agent interactions.
  • Address and resolve quality issues promptly.

Customer Service:

  • Handle escalated customer issues and complaints, providing resolutions in a timely manner.
  • Ensure a high level of customer satisfaction and maintain positive client relationships.
  • Analyze customer feedback and implement strategies for improvement.

Operational Efficiency:

  • Manage daily workflow and adjust staffing levels as needed to meet client demands.
  • Collaborate with the Operations Manager to develop and implement process improvements.
  • Track and report on team performance metrics and operational outcomes.

Communication:

  • Serve as the primary point of contact for team-related matters.
  • Maintain open and effective communication channels with team members and management.
  • Ensure timely dissemination of information to the team.

Administrative Tasks:

  • Maintain accurate records of team performance, attendance, and other relevant data.
  • Prepare and submit regular reports to the Operations Manager.
  • Assist in the development and implementation of company policies and procedures.

QUALIFICATIONS:

  • Minimum of 1 year confirmed experience as a Team Leader (not acting, intern, or temporary)
  • Must have a strong background in managing voice/email/chat teams within the BPO industry.
  • Experience in retail electronics/appliances campaigns is highly desirable but not required
  • Prior experience in managing high contact volume campaigns (preferred)
  • Prior experience in launching or managing a pioneer account is preferred.
  • Strong understanding of customer service principles and practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to handle high-pressure situations and manage multiple priorities.

OTHER QUALIFICATIONS:

  • This role is currently remote/work-from-home, but candidates must be open to possible changes in work setup, including a shift to on-site, if required by business needs.
  • Must be based in Mega Manila and stay within the area throughout employment to ensure quick equipment support and availability for any in-person requirements.

Related keywords

BPOBlended AccountKPIPerformance Improvement PlanOnboardingQuality AuditsRetail ElectronicsPioneer AccountCustomer SatisfactionOperations ManagementProcess EngineeringCost Optimization

About CEF Solutions Inc.

LinkedInVisit site

Custom BPO Solutions | Outsource partner for Multinational Automobile, Consumer Electronics companies

Industry
Business Consulting and Services
Company size
1,001-5,000 employees
Founded
2015
Headquarters
Fort Lee, New Jersey
LinkedIn followers
2,734

CEF Solutions stands at the forefront of operational innovation, offering tailored Business Process Outsourcing (BPO) and Consulting services designed to elevate business processes and drive cost efficiency. Our expertise spans across providing top-notch BPO operations, operational management, and process innovation solutions, especially curated for the customer services industry. As we service and partner with some of the largest corporations globally, our commitment lies in fostering growth, enhancing operational efficiencies, and delivering an exceptional client experience that sets us apart. Explore the CEF difference and how we're helping businesses achieve sustainable success.

Offices: Fort Lee, New Jersey 07601, US · Toronto, CA · Seoul, Seoul, KR · Santo Domingo, Santo Domingo, DO · Bogota, Bogota, CO

BPOManagementOutsourcingBusiness Process OutsourcingStaffing Serviceand ConsultingBusiness DevelopmentConsultingOutsourcing
View all jobs at CEF Solutions Inc.

Frequently asked questions

How many Consulting jobs are open in Manila, Philippines right now?

There are currently 418 open consulting positions in Manila, Philippines listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Consulting roles in Manila, Philippines?

Companies currently hiring include PwC, JLL, Manulife, Monitor Deloitte, Capgemini, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Consulting jobs in Manila, Philippines?

Yes — 177 of the 418 open consulting positions offer remote or hybrid work (45 remote, 132 hybrid).

How do I apply for Consulting jobs in Manila, Philippines?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Consulting jobs in other cities

Taguig, PhilippinesMakati, PhilippinesPasig, PhilippinesMandaluyong, PhilippinesMuntinlupa, PhilippinesQuezon City, PhilippinesManila, PhilippinesCebu City, PhilippinesMakati City, PhilippinesPasay, Philippines

Other jobs in Manila, Philippines

Management & LeadershipTechnologyFinance & AccountingData & AnalyticsCustomer Service & SupportSoftwareAdministrativeEngineeringSalesMarketing

Browse more

All Consulting jobsDiscover jobs
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty