Lipa, Batangas, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’ll be a part of bringing humanit…
Skills: Team leadership, Coaching, Performance management, Customer service, Conflict resolution
Cebu City, Central Visayas, Philippines · On-site
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of …
Skills: Document Classification, Data Entry, Data Verification, Archiving, Information Capturing
Cebu City, Central Visayas, Philippines · Hybrid
Overview The Customer Experience Coach is responsible for elevating the quality of customer interactions across RealPage’s Tier 1 Product Support team. This role focuses on training, coaching, and monitoring to ensure ev…
Skills: Coaching, Customer Experience, Training, Performance Analysis, Communication
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical troubleshooting, Customer service, POS systems, Remote diagnostics, Incident management
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical troubleshooting, Customer service, POS systems, Remote diagnostics, Incident management
Cebu City, Central Visayas, Philippines · On-site
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves investigat…
Skills: Boomi Atomsphere Integration, Middleware Technologies, Integration Patterns, API Management, Cloud-based Integration
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Team management, Motivational skills, Process improvement, Performance management, Decision making
Cebu City, Central Visayas, Philippines · On-site
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of …
Skills: Product Management, Product Lifecycle Management, Roadmap Planning, Stakeholder Management, Cross-functional Leadership
Cebu City, Central Visayas, Philippines · Remote OK
$20k–$30k/mo
MedSpecialized, Inc. is looking for a Virtual Medical Assistant! DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies througho…
Skills: Virtual medical assistant, Scheduling, Inbound calls, Outbound calls, EMR documentation
Cebu City, Central Visayas, Philippines · Hybrid
$20k–$30k/mo
MedSpecialized, Inc. is looking for a Virtual Medical Assistant! DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies througho…
Skills: Medical assistance, Inbound calls, Outbound calls, Appointment scheduling, EMR documentation
Cebu City, Central Visayas, Philippines · On-site
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of …
Skills: End User Support, Hardware Installation, Software Installation, Troubleshooting, Inventory Management
Cebu City, Central Visayas, Philippines · Hybrid
Requirements: -Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent. -With at least 6 months to 1 year experi…
Skills: MySQL, SQL, VMWare, Incident Management, Customer Service
Cebu City, Central Visayas, Philippines · Hybrid
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry — from enhancing guest exper…
Skills: Billing Operations, Invoicing, Revenue Integrity, Zuora, Salesforce
Cebu City, Central Visayas, Philippines · On-site
POSITION DESCRIPTION: Accounts Receivable (AR) Analyst (Billing) –Dover Business Services, Dover Corporation Position Description: Dover Business Services (DBS) is looking for talented AR Analysts to join our new shared …
Skills: Accounts Receivable, Billing, Microsoft Excel, Oracle, Data Analysis
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: HR Policy, Customer Support, Incident Management, Business Writing, Verbal Communication
Cebu City, Central Visayas, Philippines · Hybrid
<p>Datawords has developed an innovative value proposition by placing multicultural adaptation and international deployment of digital content at the center of an industrial production process.</p><p>By combining linguis…
Skills: Social listening, Media monitoring, Reputation management, Public relations, Data analysis
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical support, Windows operating systems, POS hardware, OPOS, JavaPOS
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical Troubleshooting, Customer Service, Incident Management, Remote Diagnosis, Payment Devices
Cebu City, Central Visayas, Philippines · On-site
Overview Job Description – Director, Operations Department: Call Center OperationsReports To: Managing Director Employment Type: Full-Time Work location: IT Park, Cebu Work schedule: PH night shifts Job Summary: This rol…
Skills: Call Center Operations, Client Relations Management, Strategic Planning, KPI Management, SLA Tracking
Cebu City, Central Visayas, Philippines · On-site
About this role: Wells Fargo is seeking a Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and …
Skills: Customer Service, Financial Services, Contact Center Support, Problem Resolution, Empathy
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The Team Lead is responsible for motivating and coaching associates to meet client performance metrics and quality standards. They also manage daily administrative tasks, handle customer escalations, and support team career development.
Candidates must have an associate degree, technical school diploma, or equivalent work experience. Strong time management, empathetic leadership, and proficiency with computer systems are required.
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
What You’ll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
What You Bring to the Role
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/ for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(#LI-Onsite)
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
There are currently 189 open customer service & support positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include NCR Voyix, Accenture, RealPage, Inc., Qualfon, Conduent, among others. Browse the listings above to see every active employer.
Yes — 33 of the 189 open customer service & support positions offer remote or hybrid work (15 remote, 18 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
