San Ramon, California, United States · On-site
$169k–$214k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Privacy law, Regulatory compliance, AI governance, Product counseling, GDPR
Sydney, New South Wales, Australia · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Customer Success, SaaS, Telecommunications, Contact Center, UcaaS
Chicago, Illinois, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Channel management, Technology sales, Sales prospecting, Pipeline building, Product demonstration
Pasig, Metro Manila, Philippines · Hybrid
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Sales, SaaS, UCaaS, CCaaS, Channel management
Tempe, Arizona, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: AI Transformation, Agentic AI, LLMs, Generative AI, Vector databases
Bengaluru, Karnataka, India · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Collections, Accounts receivable, Cash analysis, NetSuite, Zendesk
Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Account management, Sales strategy, Solution selling, SPICED, MEDDICC
Austin, Texas, United States · Hybrid
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Account management, Sales strategy, Revenue growth, Customer relationship management, SaaS sales
Denver, Colorado, United States · On-site
$80k–$80k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Account management, Sales strategy, Solution selling, SPICED, MEDDICC
Vancouver, British Columbia, Canada · Hybrid
$176k–$218k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Python, VoIP, SIP, Networking protocols, TCP
Tempe, Arizona, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Channel management, Sales strategy, Partnership development, Pipeline development, Forecast management
Vancouver, British Columbia, Canada · On-site
$168k–$194k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Full-stack software engineering, Python, RESTful APIs, GCP, Vue
Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Commercial Negotiation, SaaS Contracting, Legal Risk Management, Contract Drafting, Data Privacy Law
Vancouver, British Columbia, Canada · On-site
$116k–$133k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Model Evaluation, LLM-Judge Metric Development, QA Tooling, Red Teaming, Dataset Curation
Pasig, Metro Manila, Philippines · Hybrid
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Direct Sales, SaaS Sales, UCaaS, CCaaS, Pipeline Management
Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Sales Operations, Revenue Operations, GTM Strategy, Salesforce, Tableau
Tempe, Arizona, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Sales Operations, Revenue Operations, GTM Strategy, Salesforce, Tableau
Buenos Aires, Argentina · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Python, Go, Kubernetes, GCP, NVIDIA GPUs
Tokyo, Japan · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Sales Process Management, Strategic Prospecting, Pipeline Conversion, Deal Closing, Stakeholder Management
Kitchener, Ontario, Canada · Hybrid
$107k–$135k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Linux Administration, Cloud Infrastructure, Data Center Management, Automation, Capacity Planning
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You will lead legal strategy at the intersection of product innovation, data privacy, and regulatory compliance for AI-powered products. This involves partnering with engineering and product teams to embed legal judgment into the product lifecycle while managing global privacy and telecom regulatory frameworks.
Candidates must hold a J.D. from an ABA-accredited law school and have at least 8 years of relevant legal experience in technology or privacy law. Deep expertise in global privacy regulations and AI legal frameworks is required, along with active U.S. bar membership.
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As Senior Counsel, Product, Privacy, and Regulatory, you'll own the legal strategy where product innovation, data privacy, and regulatory compliance intersect. You'll work closely with Product, Engineering, Security, Telephony, Marketing, Sales, and Customer Success to embed legal judgment directly into how Dialpad's AI-powered products are designed, launched, and scaled globally. You'll also help build the frameworks, playbooks, and guardrails that position Dialpad as a trustworthy, enterprise-ready AI platform. You are not a compliance gatekeeper - you are a builder.
This position reports to our Deputy General Counsel and has the opportunity to be based in our San Ramon, CA office. You will join a collaborative legal team alongside dedicated product and privacy legal resources, supported by a strong network of outside counsel and cross-functional partners. This is a high-visibility role with direct exposure to Dialpad's executive team and enterprise customer base.
What you’ll do
Skills you’ll bring
For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Why Join Dialpad
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
The AI platform for customer experience.
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Offices: 3001 Bishop Dr, Suite 400A, San Ramon, California 94583, US · 1100 Melville St, 4th Floor, Vancouver, British Columbia V6E 4A6, CA · WeWork Marunouchi Kitaguchi, 1-6-5 Marunouchi, Chiyoda-ku,, 10th Floor, Tokyo, Japan 100-0005, JP · 151 Wardour Street, First Floor, London, England W1F 8WE, GB · 101 W 6th St, Floor 6, Austin, Texas 78701, US
The AI platform for customer experience.
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Offices: 3001 Bishop Dr, Suite 400A, San Ramon, California 94583, US · 1100 Melville St, 4th Floor, Vancouver, British Columbia V6E 4A6, CA · WeWork Marunouchi Kitaguchi, 1-6-5 Marunouchi, Chiyoda-ku,, 10th Floor, Tokyo, Japan 100-0005, JP · 151 Wardour Street, First Floor, London, England W1F 8WE, GB · 101 W 6th St, Floor 6, Austin, Texas 78701, US
