Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Business Development, Technology Partnerships, ISV Management, App Marketplace Management, Negotiation
Tokyo, Japan · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Sales Process Management, Strategic Prospecting, Pipeline Conversion, Deal Closing, Stakeholder Management
Sydney, New South Wales, Australia · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Customer Success Management, Professional Services Delivery, Enterprise Account Management, CCaaS, UCaaS
Pasig, Metro Manila, Philippines · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Accounts Receivable, Billing, Contract Review, SuiteBilling, NetSuite
Kitchener, Ontario, Canada · Hybrid
$102k–$129k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Customer Success Management, Churn Reduction, KPI Monitoring, Cross-functional Leadership, Project Management
Vancouver, British Columbia, Canada · On-site
$141k–$177k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Product Management, API Design, Integration Architecture, Developer Platforms, Webhooks
London, England, United Kingdom · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Sales Engineering Leadership, International Market Strategy, Agentic AI, Conversational AI, Enterprise Deal Execution
Tempe, Arizona, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Technical Enablement, UCaaS, CCaaS, Cloud Communications, Technical Training
Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Technical Enablement, UCaaS, CCaaS, Cloud Communications, Technical Training
Denver, Colorado, United States · On-site
$155k–$196k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Technical Enablement, UCaaS, CCaaS, Cloud Communications, Technical Training
San Ramon, California, United States · On-site
$169k–$214k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Telecommunications Law, FCC Regulatory Compliance, AI Governance, TCPA Compliance, FTSA Compliance
Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Financial Services Strategy, Insurance Domain Expertise, Digital Transformation, AI Strategy, Go-To-Market Strategy
Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: AI Solution Selling, Customer Experience (CX), Discovery, Storytelling, Objection Handling
London, England, United Kingdom · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Channel Account Management, Partner Recruitment, Onboarding, Sales Pipeline Management, Product Demonstrations
Pasig, Metro Manila, Philippines · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Cloud Communications, Business VoIP Telephony, VoIP CODECs, Network Infrastructure, CCaaS
Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Technical Enablement, UCaaS, CCaaS, Cloud Communications, Technical Training
San Ramon, California, United States · On-site
$147k–$186k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Voice User Interface (VUI) Design, Conversation Design, Prompt Engineering, Prompt Orchestration, Text-to-Speech (TTS) Controls
London, England, United Kingdom · Hybrid
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Apex, Python, Vue.js, Redis, Google Cloud
Kitchener, Ontario, Canada · On-site
$146k–$173k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Natural Language Processing, Machine Learning, Python, PyTorch, Large Language Models
Vancouver, British Columbia, Canada · On-site
$162k–$192k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Natural Language Processing, Machine Learning, Python, PyTorch, Large Language Models
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Identify, build, and manage strategic ISV partnerships to expand market reach and accelerate revenue through resell opportunities. Manage the Dialpad App Marketplace and collaborate with internal teams to implement API integrations and joint marketing initiatives.
Requires a BA/BS degree and over 7 years of experience in business development, technology partnerships, and ISV alliances. Must possess strong negotiation skills and a proven track record of operationalizing technology partnerships within a SaaS environment.
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
You are a thought leader who loves to connect ideas to opportunity. You have a proven growth mindset that relentlessly pursues new and creative ways to bring ISV partnerships to life. You are a natural connector and relationship builder, capable of leading complex, matrixed organizations towards a common goal, a journey to build extraordinary partnerships. You are a skilled communicator who has a proven track record of creating pipeline and revenues through new and existing Partnerships.
You’ll be joining a team that leads our most strategic ISV partnerships and global marketplace monetization efforts. You will identify, craft, and manage ISV deals involving the highest level of decision makers across our ISV partners. You will be tasked to develop insight into strategic opportunities and competitive challenges for the leadership team, you will structure deals and drive senior-level decision making. You will need to establish deep relationships across our ISV partners. In addition, you will collaborate with virtual teams to originate and implement partnerships and ecosystem strategy.
Who you’ll work with:
The Sr. AI Ecosystem and Marketplace Manager reports to the AVP of AI Ecosystem & Marketplace, and is responsible for identifying, building, and managing key ISV partnerships that expand our market reach, enhance Dialpad’s product offerings and accelerate revenues through ISV resell. Your extended team includes leaders from key functions like strategy, product, sales, marketing and customer success.
What you’ll do
Skills you’ll bring
Why Join Dialpad
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
The AI platform for customer experience.
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Offices: 3001 Bishop Dr, Suite 400A, San Ramon, California 94583, US · 1100 Melville St, 4th Floor, Vancouver, British Columbia V6E 4A6, CA · WeWork Marunouchi Kitaguchi, 1-6-5 Marunouchi, Chiyoda-ku,, 10th Floor, Tokyo, Japan 100-0005, JP · 151 Wardour Street, First Floor, London, England W1F 8WE, GB · 101 W 6th St, Floor 6, Austin, Texas 78701, US
The AI platform for customer experience.
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Offices: 3001 Bishop Dr, Suite 400A, San Ramon, California 94583, US · 1100 Melville St, 4th Floor, Vancouver, British Columbia V6E 4A6, CA · WeWork Marunouchi Kitaguchi, 1-6-5 Marunouchi, Chiyoda-ku,, 10th Floor, Tokyo, Japan 100-0005, JP · 151 Wardour Street, First Floor, London, England W1F 8WE, GB · 101 W 6th St, Floor 6, Austin, Texas 78701, US
