Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Sales Operations, Revenue Operations, GTM Strategy, Salesforce, Tableau
Vancouver, British Columbia, Canada · On-site
$116k–$133k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Model Evaluation, LLM-Judge Metric Development, QA Tooling, Red Teaming, Dataset Curation
Kitchener, Ontario, Canada · On-site
$104k–$120k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Model Evaluation, LLM-Judge Metric Development, QA Tooling, Red Teaming, Dataset Curation
Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Enterprise SaaS Sales, Sales Leadership, Go-To-Market Strategy, Agentic AI, MEDDPICC
San Ramon, California, United States · On-site
$211k–$266k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Product Management, Machine Learning, Small Language Models, Automatic Speech Recognition, Inference Infrastructure
Kitchener, Ontario, Canada · Hybrid
$195k–$227k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Software architecture, Distributed systems, Python, Google Cloud Platform, Backend development
Buenos Aires, Argentina · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Data Engineering, BigQuery, Infrastructure-as-Code, Terraform, CI/CD
Buenos Aires, Argentina · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Python, Large Language Models, RAG Systems, Agentic Workflows, Software Engineering
Vancouver, British Columbia, Canada · On-site
$216k–$252k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Backend Engineering, System Architecture, Distributed Systems, Python, Google Cloud Platform
Austin, Texas, United States · Hybrid
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: UCaaS, CCaaS, Product Demonstrations, System Configuration, Technical Audits
San Ramon, California, United States · On-site
$143k–$180k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Accounts Payable Management, T&E Operations, Vendor Management, Month-end Close, People Management
Austin, Texas, United States · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Partner Marketing, Channel Marketing, Go-To-Market Strategy, Demand Generation, KPI Tracking
Tokyo, Japan · Hybrid
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Product Demonstrations, Proof of Concept, System Configuration, Admin Training, User Training
Bengaluru, Karnataka, India · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Salesforce Development, Sales Cloud, Salesforce CPQ, Agentforce, Apex
Vancouver, British Columbia, Canada · On-site
$137k–$173k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Product Design, AI-Native Design, Design Systems, Prototyping, Frontend Coding
Buenos Aires, Argentina · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Python, LLM, RAG Pipelines, AI Agents, Machine Learning Engineering
Vancouver, British Columbia, Canada · Hybrid
$168k–$194k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Python, JavaScript, API development, Webhooks, Distributed systems
Pasig, Metro Manila, Philippines · Hybrid
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Direct Sales, SaaS Sales, UCaaS, CCaaS, Pipeline Management
San Ramon, California, United States · On-site
$174k–$221k/yr
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Product Design, AI-Native Design, Design Systems, Prototyping, Production Coding
Bengaluru, Karnataka, India · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Accounts Receivable, Billing, Contract Review, Invoicing, Collections
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Drive scale and efficiency across high-volume Commercial and Small Business sales motions by optimizing conversion and forecasting discipline. Define pipeline entry/exit criteria and lead forecast calls to improve accuracy and accountability.
Requires 7-10 years of professional experience with at least 4-6 years in Sales/Revenue Operations or GTM Strategy, preferably in SaaS. Must be proficient in Salesforce and various sales intelligence tools with strong analytical and communication skills.
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
The Revenue Operations Manager– Downmarket and Sales Development drives scale and efficiency across high-volume Commercial and Small Business sales motions. This role focuses on velocity, conversion optimization, and forecasting discipline in shorter-cycle environments.
This is a revenue execution role — not reporting support and not an embedded business partner.
This position reports to our Director of Business Operations and is hybrid, based in either our Austin or Tempe office.
What you’ll do
Skills you’ll bring
Why Join Dialpad
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
The AI platform for customer experience.
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Offices: 3001 Bishop Dr, Suite 400A, San Ramon, California 94583, US · 1100 Melville St, 4th Floor, Vancouver, British Columbia V6E 4A6, CA · WeWork Marunouchi Kitaguchi, 1-6-5 Marunouchi, Chiyoda-ku,, 10th Floor, Tokyo, Japan 100-0005, JP · 151 Wardour Street, First Floor, London, England W1F 8WE, GB · 101 W 6th St, Floor 6, Austin, Texas 78701, US
The AI platform for customer experience.
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Offices: 3001 Bishop Dr, Suite 400A, San Ramon, California 94583, US · 1100 Melville St, 4th Floor, Vancouver, British Columbia V6E 4A6, CA · WeWork Marunouchi Kitaguchi, 1-6-5 Marunouchi, Chiyoda-ku,, 10th Floor, Tokyo, Japan 100-0005, JP · 151 Wardour Street, First Floor, London, England W1F 8WE, GB · 101 W 6th St, Floor 6, Austin, Texas 78701, US
