Customer Service & Support Jobs in Pasig, Philippines (Now Hiring) — 226 open — Page 4

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure technology works so that people can focus on what matters

Our Core Values:

• Genuine and Respectful
• Pride in Everything We Do
• Excellence through Innovation
• Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.

Inside Sales Coordinator

Location: Silver City, Pasig, Metro Manila (Hybrid)

About the Role

The Inside Sales Coordinator supports revenue growth by coordinating sales activities across indirect sales channels, including distributors, resellers, and strategic partners. This role serves as a key liaison between internal sales teams and external channel partners, ensuring smooth execution of sales processes, accurate reporting, and timely partner support.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced, metrics-driven sales environment.

Key Responsibilities

Channel & Partner Support

• Act as the primary inside sales contact for assigned channel partners
• Support partners with pricing requests, product information, order processing, and documentation
• Coordinate onboarding, training logistics, and ongoing partner communications
• Track partner inquiries and ensure timely follow-up and resolution

Sales Coordination & Administration

• Prepare and process quotes, sales orders, contracts, and partner agreements
• Maintain accurate partner and opportunity data in the CRM system
• Coordinate deal registrations, approvals, and discount requests
• Support channel promotions, incentives, and sales campaigns

Reporting & Performance Tracking

• Generate regular reports on channel sales performance, pipeline, and forecasts
• Monitor partner activity and flag risks or opportunities to channel leadership
• Ensure data accuracy for commissions, rebates, and incentive programs

Cross-Functional Collaboration

• Work closely with Channel Sales Managers, Marketing, Finance, and Operations
• Coordinate marketing collateral distribution and campaign execution for partners
• Assist with product launches and sales enablement initiatives

Qualifications

• 2+ years of experience in inside sales, sales coordination, or channel support
• Experience working with distributors, resellers, or partner sales models
• Proficiency in CRM systems (Salesforce, HubSpot, or similar)
• Strong organizational skills with high attention to detail
• Excellent written and verbal communication skills
• Experience in B2B, technology, SaaS, or hardware sales environments
• Understanding of channel sales structures, deal registration, and incentives
• Strong Excel/Google Sheets and reporting skills
• Ability to manage multiple priorities and deadlines
• Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig

Key Competencies

• Partner-focused mindset
• Sales process discipline
• Data accuracy and reporting
• Cross-functional collaboration
• Proactive problem-solving

Metrics for Success

• CRM accuracy rate
• Partner inquiry response time
• Quote and order processing turnaround within defined SLA
• On-time reporting with zero critical data discrepancies
• Positive feedback from channel partners and internal sales stakeholders