Cebu City, Central Visayas, Philippines · On-site
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our c…
Skills: Customer Service, Communication Skills, Rapport Building, Listening Skills, Organization
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The Subject Matter Expert provides high-quality customer service through blended voice and non-voice channels. The role involves managing stakeholder relationships and maintaining operational excellence under pressure.
Candidates must have at least two years of TSR experience and at least one year of college education. Strong English communication skills and the ability to work rotational shifts, including nights and weekends, are required.
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.
Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:
Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.
Don’t just take our word for it; experience the growth yourself!
If you don’t know where to start, check us out at www.enshored.com.
Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.
At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.
Powerful outsourcing for ambitious businesses around the world.
Enshored powers the growth of ambitious high growth companies by delivering and managing teams of elite outsourcers. Our 2000+ strong team supports the rapid scaling of our clients, and significantly improves their service quality and responsiveness for their customers. We specialize in delivering solutions in diverse areas including Customer Experience, Back Office, Sales & Marketing, and Content Moderation for clients from a range of industries, including TravelTech, HealthTech, FinTech, E-Commerce and SaaS. We have been named one of the fastest-growing US companies by Inc. 5000 for five consecutive years. Founded in 2014 by Ian Jackson and Jeff Bauer, Enshored operates globally and is headquartered in Long Beach, CA.
Offices: 1855 Coronado Ave, Second Floor, Signal Hill, California 90755, US · JMT Building, ADB Avenue, Ortigas Center, 16th Floor, Pasig, NCR 1605, PH · Raffles Corporate Center, F. Ortigas Jr. Road, Ortigas Center, 27th Floor, Pasig, NCR 1605, PH · Rua Julieta Ferrão, n.º 10, Piso 13.º B, Lisboa, 1600-131, PT · 1 Nito Tower, 10th floor, Archbishop Reyes Av., Cebu, PH
Powerful outsourcing for ambitious businesses around the world.
Enshored powers the growth of ambitious high growth companies by delivering and managing teams of elite outsourcers. Our 2000+ strong team supports the rapid scaling of our clients, and significantly improves their service quality and responsiveness for their customers. We specialize in delivering solutions in diverse areas including Customer Experience, Back Office, Sales & Marketing, and Content Moderation for clients from a range of industries, including TravelTech, HealthTech, FinTech, E-Commerce and SaaS. We have been named one of the fastest-growing US companies by Inc. 5000 for five consecutive years. Founded in 2014 by Ian Jackson and Jeff Bauer, Enshored operates globally and is headquartered in Long Beach, CA.
Offices: 1855 Coronado Ave, Second Floor, Signal Hill, California 90755, US · JMT Building, ADB Avenue, Ortigas Center, 16th Floor, Pasig, NCR 1605, PH · Raffles Corporate Center, F. Ortigas Jr. Road, Ortigas Center, 27th Floor, Pasig, NCR 1605, PH · Rua Julieta Ferrão, n.º 10, Piso 13.º B, Lisboa, 1600-131, PT · 1 Nito Tower, 10th floor, Archbishop Reyes Av., Cebu, PH
