We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
Skills: Customer service, Reservation management, Communication skills, Problem solving, Time management
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Communication, Customer service, Human resources, Problem solving, Ticketing systems
Overview The Research Analyst III is vital to the success of obtaining utility consumption data in a format that can be loaded into our meter reading platforms so that our resident billing teams can effectively use actua…
Skills: Utility billing, Sub-metering hardware, Sub-metering software, Data analysis, Troubleshooting
ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing systemProvide first-level support for all IT - hardware, software, applications and …
Job Purpose The Customer Support Analyst will provide consultative responses to the many types of technical and non-technical questions raised by our customers while maintaining a high level of customer satisfaction. Dut…
Skills: Customer support, Technical troubleshooting, Software support, Help desk, Microsoft Outlook
Reporting to the Business Support Manager this role is critical in ensuring a great team working environment and the efficient delivery of support services, locally and across Australia. Joining the Western Australia (WA…
Skills: Administrative support, Client service, Microsoft Office, Word, PowerPoint
Company Description NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacture…
Skills: Data analysis, Presentation development, Microsoft Excel, Microsoft PowerPoint, Market research
Technical Design Support Engineer (Night Shift - Hybrid)
Pasig, Metro Manila, Philippines · Hybrid
Mid level$9.1B raised
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s large…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a c…
Skills: Operations management, BPO, Autonomous vehicle operations, Google suite, ROI analysis
About Orica At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have g…
Skills: Accounts receivable, Financial analysis, Reporting, Debt collection, Customer service
Network Activation Engineer (Hybrid - Night Shift)
Pasig, Metro Manila, Philippines · Hybrid
Senior$9.1B raised
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s large…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
Skills: Data entry, Documentation, Transaction coordination, Operations support, Administrative support
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
Skills: Technical support, Software support, IT support, Customer service, Microsoft Office Suite
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
Skills: Quality auditing, Performance analysis, Coaching, Data analysis, Process improvement
Role Summary We are seeking a highly motivated and detail-oriented Leadership Development Coordinator to play a pivotal role in fostering the growth and development of our call center leadership employees. This position …
Skills: Training Facilitation, Leadership Development, LMS Administration, Operational Leadership, Coaching
Fusion Growth Partners is hiring an experienced Remote Real Estate Transaction Coordinator to support high-producing real estate professionals in the United States. This is a remote position built around an Eastern Time …
Skills: Transaction coordination, Contract management, Real estate processes, Attention to detail, Communication
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
Skills: Team leadership, Performance management, Coaching, Quality monitoring, Productivity improvement
The Guest Services Agent manages the full reservation lifecycle, from initial inquiry and booking to post-departure support. They act as the primary point of contact for guests, ensuring operational efficiency and resolving issues across multiple communication channels.
Requirements
Candidates must have demonstrated experience in a high-volume, fast-paced customer service environment. Proficiency in property management software and strong communication skills are essential for this role.
Full job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here’s what’s waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
Recognition through our Value Awards — we celebrate your wins
Real career growth with internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900 internal promotions every year
2,700+ leadership training courses
Extra rewards along the way:
14th Month Pay for employees who complete 5 years with us
Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
12 Vacation Leaves
12 Sick Leaves
1 Birthday Leave*
A SNAPSHOT OF YOUR ROLE
Guest Services Agent is a highly focused, energetic, and proactive professional dedicated to ensuring exceptional guest experiences from answering customer inquiries, confirmation of reservations through to post-departure. This role involves troubleshooting potential issues, anticipating guest needs, and working closely with on-ground teams to ensure all guest requirements are met. You will handle inquiries from various channels including email, phone, social media, and web chat, maintaining a high level of efficiency and service excellence.
Customer Engagement:
·Anticipate guest needs through active listening and inquisitive questioning.
·Offer prompt, effective service, recommending suitable accommodation options and rates.
·Build rapport and establish brand loyalty throughout the reservation process.
·Respond to phone calls and email correspondence within established timeframes.
Reservation Management:
·Create and maintain reservations using correct codes, rates, and guest information.
·Ensure reservations are updated and checked regularly to ensure a flawless check-in and check-out process.
·Process payment transactions in line with company policies.
Guest Engagement:
Act as the primary point of contact for guests from reservation confirmation to post-departure.
Respond to guest inquiries promptly and professionally across all communication channels.
Build rapport and establish brand loyalty through continuous engagement and exceptional service.
Operational Efficiency:
·Complete the daily checklist of duties as set out by the Reservations Manager.
·Assist with the coordination of day-to-day duties of the reservations department, ensuring tasks are completed timely and to a high standard.
Coordinate with on-ground staff 48 hours prior to guest arrival to ensure all preparations are complete.
Manage guest requests and ensure they are communicated effectively to the relevant teams.
Maintain accurate and detailed records of all guest interactions and resolutions.
Issue Resolution:
·Own guest issues and complaints, resolving them quickly and effectively to ensure the best possible outcome for guests and the company.
·Escalate any potential financial concerns immediately to the Manager.
·Anticipate potential problems and address them proactively.
·Collaborate with on-ground teams to manage any physical needs or issues that require direct intervention.
Collaboration and Team Support:
·Cooperate, coordinate, and communicate requirements with other departments to ensure the highest level of guest service and maximum profit.
·Assist the Reservations Manager, Regional Managers, Holiday Managers, Hotel Managers, and Revenue Manager with tasks as instructed.
·Contribute to team development, including training, coaching, and providing constructive feedback.
· Promote and practice Alloggio values of teamwork, mutual respect, integrity, and empowerment among all co-workers.
Source Coordination:
·Manage and convert potential bookings from a variety of sources, including web chat, social media, phone calls, emails, tickets, and the intranet.
·Multi-skill across these platforms to ensure a seamless and consistent booking experience for potential guests.
·Ensure speed and accuracy in handling inquiries from all sources, aiming for high conversion rates and exceptional service delivery.
Central Team Collaboration:
·Work as part of a central team based across multiple countries and time zones, ensuring collaboration and coordination.
·Be attentive to the needs of team members and guests from different cultures and languages, understanding that vocabulary may have different meanings.
·Avoid working in silos by maintaining open communication and cooperation with all team members.
·Exhibit active listening and act swiftly to address any issues or needs that arise, ensuring a cohesive team environment.
Seasonality and Rostering:
·Understand that as a hospitality business, Alloggio must expand and contract with the time of year and seasonality.
·Be flexible and adaptable to work across a 24/7 operation, with rostering running from Monday to Sunday based on business demands.
·During quieter periods, be prepared to assist in other areas of the business, particularly in Guest Services
A BIT ABOUT YOU
·Display excellent communication and interpersonal skills with a commitment to service in all interactions.
·Demonstrate the ability to work under pressure, prioritise effectively, and meet deadlines.
·Exhibit attention to detail and accuracy in all tasks.
·Conduct all duties with a strong professional business ethic.
·Demonstrated experience in a high-volume, fast-paced customer service role
·Demonstrate competency across all software programs required to conduct the role, including but not limited to: HomHero, RMS, Locking Systems, Task Management Systems.
·Understand and comply with our rate strategies and distribution functionalities of OTA sites.
·Effective interpersonal skills with the proven ability to build strong relationships.
·An ambitious, growth mindset with strong problem-solving and negotiation skills.
·Excellent time management and ability to prioritise competing demands.
·A collaborative approach and a commitment aligned to the account’s values
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutions.
Entrepreneurial Energy: Think like an owner. Solve like a founder.
Fast with Intent: We move fast and deliver real results.
Laugh and Learn: We don’t take ourselves too seriously, just our results.
We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.
Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.
Acquire Intelligence helps companies grow faster and operate smarter through intelligent outsourcing and AI consulting.
We deliver innovative, data driven services across back office, contact center, customer experience, and digital operations. Our global outsourcing solutions include Remote Teams, Co-sourcing, and comprehensive managed services across both onshore and offshore delivery. Each solution is designed to deliver real outcomes and lasting impact.
We take an entrepreneurial approach. Fast moving, accountable, and focused on results using our proven framework of Automate. Eliminate. Reallocate.
We identify opportunities to automate with intent, remove inefficiencies, and shift work to where it creates the most value.
With teams in Australia, the United States, the Philippines, and the Dominican Republic, we bring global reach with hands on execution. And while we lead with technology, people remain at the heart of everything we do.
Founded in 2006, we are Safe, Flexible and Innovative. This is how Acquire Intelligence transforms businesses with intelligent solutions.
www.acquire.ai
Offices: Level 15, 10 Queens Road, Melbourne, VIC 3004, AU · Level 37 Robinsons Cyberscape Beta, Topaz & Ruby Rds., Ortigas Center, Pasig City, Metro Manila 1600, PH · Eastwood Avenue, Eastwood City Cyberpark, Level 6, 1800 Building, Bagumbayan, Quezon City, Metro Manila 1110, PH · Shaw Boulevard, LG-C Left Wing Lower Ground Floor Worldwide Corporate Center, Mandaluyong City, Metro Manila 1552, PH · Av. Winston Churchill No. 1001, Torre Acrópolis, piso 19, R.D., Santo Domingo, RNC: 131-29105-8, DO
SalesTechnical SupportCustomer ServiceCall CenterCollections and ForbearanceAccountingMarketing Servicesand Back OfficeInformation TechnologySoftware
How many Customer Service & Support jobs are open in Pasig, Philippines right now?
There are currently 226 open customer service & support positions in Pasig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pasig, Philippines?
Companies currently hiring include Acquire Intelligence, RealPage, Inc., Full Potential Solutions, Support Services Group, Metrobank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pasig, Philippines?
Yes — 100 of the 226 open customer service & support positions offer remote or hybrid work (18 remote, 82 hybrid).
How do I apply for Customer Service & Support jobs in Pasig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.