Customer Service & Support Jobs in Pasig, Philippines (Now Hiring) — 112 open — Page 2

Overview

The Contract Administrative Representative is part of the Commercial to Cash Operation team within the larger Finance & Accounting Organization. The CAR role is responsible for managing, organizing, and executing contract-related tasks in a dynamic, fast-paced environment. This role requires someone who thrives in a challenging work setting, is motivated by continuous learning, and can handle high levels of responsibility and accountability. The ideal candidate will be skilled in relationship building, problem-solving, adaptability, stress tolerance, and planning/organizing.

Responsibilities

• Administer and manage contracts, ensuring all documentation is accurate, up to date, and compliant with company policies and regulations.
• Provide assistance in negotiating terms, coordinating renewals, and tracking contract performance to ensure obligations are met.
• Handle inquiries and resolve issues related to contracts, collaborating with various stakeholders for timely and effective solutions.
• Use rigorous logic and effective methods to analyze and resolve contract issues.
• Identify hidden problems and explore multiple sources for solutions, looking beyond the obvious to find the best outcomes.
• Work with legal teams, vendors, and internal departments to resolve contract disputes in a timely and efficient manner.
• Adapt quickly and effectively to changes in company policies, industry regulations, and contract procedures.
• Proactively learn and apply new methods, tools, or procedures that improve contract administration and management processes.
• Adjust strategies and workflows to meet the evolving demands of the business or external factors.
• Develop and prioritize action plans for contract administration, ensuring all deadlines and deliverables are met.

Qualifications

• 2 years BPO work experience
• Planning and organizing
• Problem solving
• Applied learning
• Adaptability
• Stress tolerance 
• Bachelor’s degree preferred background in Business, Marketing or Financial Analysis
• Upcoming graduates strongly encouraged to apply 
• Main duties and responsibilities of the role
• Customer Contract and Order Processing
• Background/Information of the product and services of the department
• Generate Customer contracts and order upon Sales requests
• Collaboration with various team (US/PH) of the Order to Cash process
• Planning and organizing
• Problem solvin
• Applied learnin
• Adaptability
• Stress tolerance 
• Knowledgeable of following applications
• Salesforce or RealPage system tools and products - (basic)
• Microsoft Office tools (outlook, ms teams, word, excel etc.,) - (intermediate)