Mandaluyong, Metro Manila, Philippines · Hybrid
DIRECTLY REPORTS TO: Head of Customer Success Management MAIN AREA OF RESPONSIBILITY: As an Enterprise Customer Success Manager, your responsibility is to ensure our largest and most strategic clients realize the full va…
Skills: Account Management, Customer Success, SaaS, Product Adoption, Strategic Planning
Mandaluyong, Metro Manila, Philippines · Hybrid
Directly Reports To: Manager of Professional ServicesMain Area of Responsibility: The Payroll Master is the Sprout Solutions industry expert for all payroll processes and industry best practice. The role is highly involv…
Skills: Payroll systems, Payroll administration, Timekeeping, Technical support, Client relationship management
Mandaluyong, Metro Manila, Philippines · On-site
We’re looking for an Operations and Strategy Specialist to join a growing support team. In this role, you’ll handle customer calls, Strategy and Process Improvement, identify patterns, surface operational issues, and esc…
Skills: Customer Support, Strategy, Process Improvement, Data Analytics, Problem-solving
Bangkok, Thailand · Hybrid
We are searching for the person to join our young, agile web development team. Our office is located at Silom, walking distance from BTS Sala Daeng and MRT Silom stations. Successful candidates will find our working envi…
Skills: Manual Testing, Functional Testing, Test Case Design, Software Testing, Problem Solving
Mandaluyong, Metro Manila, Philippines · On-site
Reports to: Senior People Operations Manager Scope: Philippines (primary), Thailand (support) About the Role We're looking for a Senior People Operations Specialist to be the driving force behind our day-to-day People Op…
Skills: People Operations, Payroll Administration, Employee Relations, Statutory Compliance, HR Data Management
Mandaluyong, Metro Manila, Philippines · Hybrid
Reports to: Senior People Operations Manager Scope: Philippines (primary), Thailand (support) About the Role We're looking for a Senior People Operations Specialist to be the driving force behind our day-to-day People Op…
Skills: People Operations, Employee Lifecycle Management, Payroll Administration, Employee Relations, Statutory Compliance
Mandaluyong, Metro Manila, Philippines · On-site
DIRECTLY REPORTS TO: Director of Alliance Management Employment Type: Full-Time, Specialist Level MAIN AREA OF RESPONSIBILITY: The Channel & Partnerships Specialist is responsible for operationalizing and scaling Sprout’…
Skills: Channel Management, Partner Enablement, Business Development, B2B SaaS, Sales Operations
Mandaluyong, Metro Manila, Philippines · On-site
DIRECTLY REPORTS TO: Director of Alliance Management Employment Type: Full-Time, Specialist Level MAIN AREA OF RESPONSIBILITY: The Channel & Partnerships Specialist is responsible for operationalizing and scaling Sprout’…
Skills: Channel Marketing, Partner Management, Business Development, B2B SaaS, Sales Enablement
Mandaluyong, Metro Manila, Philippines · Hybrid
TASKS Payroll & Customer Support Provide timely and professional support to clients via email, phone, chat, and online meetings. Assist clients with payroll-related inquiries, system navigation, payroll processing, statu…
Skills: Payroll Processing, Customer Support, Philippine Statutory Compliance, Troubleshooting, Analytical Skills
Pasig, Metro Manila, Philippines · On-site
Job Title Business Development & Revenue Strategy Manager Location Pasig City, Philippines Reports To School President Position Summary The Director of Business Development & Revenue Strategy is responsible for driving s…
Skills: Business Development, Revenue Strategy, Partnership Management, Financial Modeling, Strategic Planning
Pasig, Metro Manila, Philippines · On-site
Business Development Manager – Market Expansion Location Quezon City, with some travel as needed Reports To Managing Director Position Summary The Business Development Manager is a highly entrepreneurial role responsible…
Skills: Business Development, Market Expansion, Strategic Sales, Negotiation, Relationship Building
Makati, Metro Manila, Philippines · On-site
Reporting to the Senior Content Lead, the Content Creator is responsible for the day-to-day execution of TEI's digital content across all active social media platforms. This role shoots, edits, and publishes photo and vi…
Skills: Social Media Management, Content Creation, Video Production, CapCut, Canva
Mandaluyong, Metro Manila, Philippines · On-site
Job Description The Finance Associate is responsible for supporting day-to-day finance operations, maintaining accurate financial records, processing financial transactions, and assisting with reporting and reconciliatio…
Skills: Financial Records Maintenance, Financial Transaction Processing, Reporting, Reconciliation, Microsoft Excel
Bangkok, Thailand · Hybrid
About Us We are a leading provider of innovative business software solutions, including HR and Payroll systems, and Time and Billing software. We are a growing company with a strong presence in Thailand and are looking f…
Skills: B2B Software Sales, Lead Qualification, Negotiation, Closing Deals, Product Demonstrations
Mandaluyong, Metro Manila, Philippines · On-site
Location: Pasig City (Onsite) Schedule: AM Shift A Tax Specialist is needed to support tax compliance and reporting for both Philippine and US taxation. This role is best suited for someone with hands-on experience manag…
Skills: Philippine Taxation, US Taxation, Tax Compliance, Tax Reporting, Tax Filing
Mandaluyong, Metro Manila, Philippines · On-site
DIRECTLY REPORTS TO: Data Manager MAIN AREA OF RESPONSIBILITY: The Embedded Finance Data Analyst plays a critical role in supporting Sprout’s Fintech Operations, Product, and Business teams by transforming raw data into …
Skills: SQL, Data Analytics, Power BI, Databricks, HubSpot
Makati, Metro Manila, Philippines · On-site
The Key Accounts for Business to Business Specialist is responsible for creating and executing strategic, nationwide partnership programs that drive B2B sales volume. This role is essential for helping the company move t…
Skills: Key Account Management, B2B Sales, Partnership Development, Deal Negotiation, Competitive Analysis
Mandaluyong, Metro Manila, Philippines · Hybrid
Main Responsibility: Sprout Solutions is seeking a proactive and detail-oriented Junior Support Specialist to join our Customer Success team. This role will serve as the first point of contact for clients, addressing and…
Skills: Customer Support, Technical Troubleshooting, API Integration, Philippines Payroll Processing, SaaS Support
Mandaluyong, Metro Manila, Philippines · Hybrid
Main Responsibility: Sprout Solutions is seeking a proactive and detail-oriented Junior Support Specialist to join our Customer Success team. This role will serve as the first point of contact for clients, addressing and…
Skills: Philippines Payroll Processing, Customer Support, Technical Troubleshooting, API Integration, SaaS Support
Mandaluyong, Metro Manila, Philippines · On-site
Business Development Manager – Market Expansion Location Quezon City, with some travel as needed Reports To Managing Director Position Summary The Business Development Manager is a highly entrepreneurial role responsible…
Skills: Business Development, Market Expansion, Strategic Sales, Negotiation, Relationship Building
Mandaluyong, Metro Manila, Philippines • Hybrid
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The Enterprise Customer Success Manager is responsible for ensuring strategic clients realize full value through product adoption and operational excellence. They will manage executive relationships, identify churn risks, and drive account growth through upsells.
Candidates must have 3-5 years of account management or customer success experience, preferably within the SaaS industry. Experience with HR and payroll systems is considered a strong advantage for this role.
DIRECTLY REPORTS TO:
Head of Customer Success Management
MAIN AREA OF RESPONSIBILITY:
As an Enterprise Customer Success Manager, your responsibility is to ensure our largest and most strategic clients realize the full value of their investment with Sprout. Your primary role is to ensure clients’ success by managing program initiatives around product adoption/maximization and operational excellence. Alongside this, establish executive relationships with all of the account’s stakeholders.
TASKS:
Account Plan Execution
Should gain deep understanding of the client’s strategic priorities, goals and key business objectives of each department level
Proactively identify performance gaps and other risks of churn
Increase account value through upsells and network expansion
Strong engagement with internal and external stakeholders
Manage cross-functional relationships with different client and Sprout stakeholders to execute account projects
Leverage Technology and Industry Experience
Must have excellent product knowledge to be able to recommend best practices on system usage/configuration to complement client’s business processes
Must study industry specific to clients to be able to understand trends and best practices to achieve process excellence
QUALIFICATIONS | COMPETENCIES:
3-5 years with account management/customer success experience in handling enterprise accounts
Has experience in the tech industry
30% remote work (face to face client meetings included)
Preferably has experience working in SaaS companies
Preferably has some experience in HR & Payroll.
The People-First AI Platform for Payroll, Compliance, and Work
Sprout is the People-First AI Platform for Payroll, Compliance, and Work. Built for Philippine businesses, we unify payroll, HR, compliance, and embedded financial wellness into one intelligent platform designed around people, not processes. Our AI is embedded directly into everyday workflows, helping teams reduce risk, improve accuracy, and make smarter decisions without losing the human side of work. Today, more than 2,000 companies and over 350,000 users trust Sprout to run compliant payroll and strengthen workforce management at scale.
Offices: Rockwell Business Center Building, North Tower, 9th Floor, Sheridan Street corner United Street, Mandaluyong, National Capital Region 1550, PH
The People-First AI Platform for Payroll, Compliance, and Work
Sprout is the People-First AI Platform for Payroll, Compliance, and Work. Built for Philippine businesses, we unify payroll, HR, compliance, and embedded financial wellness into one intelligent platform designed around people, not processes. Our AI is embedded directly into everyday workflows, helping teams reduce risk, improve accuracy, and make smarter decisions without losing the human side of work. Today, more than 2,000 companies and over 350,000 users trust Sprout to run compliant payroll and strengthen workforce management at scale.
Offices: Rockwell Business Center Building, North Tower, 9th Floor, Sheridan Street corner United Street, Mandaluyong, National Capital Region 1550, PH
