Mandaluyong, Metro Manila, Philippines · Hybrid
Main Responsibility: Sprout Solutions is seeking a proactive and detail-oriented Junior Support Specialist to join our Customer Success team. This role will serve as the first point of contact for clients, addressing and…
Skills: Customer Support, Technical Troubleshooting, API Integration, Philippines Payroll Processing, SaaS Support
Mandaluyong, Metro Manila, Philippines · On-site
What success looks like in this role: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of…
Skills: Problem Solving, Analytical Skills, User Administration, Hardware Support, Software Support
Mandaluyong, Metro Manila, Philippines · Hybrid
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: HR Service Delivery Analyst WORK SETUP: Hybrid RESPONSIBILITIES: • Managing mail…
Skills: Payroll, Customer Service, Reporting, US Payroll, Payroll Tax
Mandaluyong, Metro Manila, Philippines · On-site
RESPONSIBILITIES: Collect and recover customer receivables and debt.Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dis…
Skills: Debt Recovery, Cash Collection, B2B Collections, Customer Service, Communication Skills
Mandaluyong, Metro Manila, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Forecasting, Capacity Planning, Real-Time Management, Workforce Optimization, Microsoft Excel
Mandaluyong, Metro Manila, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Quality Monitoring, Performance Management, Data Analysis, Coaching, Reporting
Mandaluyong, Metro Manila, Philippines · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Sales Operations, Team Management, Coaching and Mentoring, Performance Monitoring, Sales Strategy
Mandaluyong, Metro Manila, Philippines · Hybrid
Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you! In adherence to Acce…
Skills: Juniper SRX Firewalls, Juniper EX Switches, Juniper Mist, TCP/IP, Routing and Switching
Mandaluyong, Metro Manila, Philippines · Hybrid
If you are a Specialist I Accounts Receivable professional looking for an opportunity to grow your career, this role offers the chance to be part of a dynamic and collaborative finance team committed to enhancing collect…
Skills: Accounts Receivable, Credit and Collection, Dispute Resolution, Financial Analysis, Customer Service
Mandaluyong, Metro Manila, Philippines · On-site
A Technogym Technician is responsible for maintaining and repairing Technogym fitness equipment. Requires computer literacy for troubleshooting and excellent communication skills. Responsibilities: Perform maintenance an…
Skills: Equipment Maintenance, Technical Troubleshooting, Computer Literacy, Client Collaboration, Service Record Management
Mandaluyong, Metro Manila, Philippines · On-site
Appliance Installer will be responsible for installing a variety of home appliances, including refrigerators, microwave ovens, electrical stove, range hood and other household equipment. Key Responsibilities: Appliance I…
Skills: Appliance Installation, Customer Service, Troubleshooting, Equipment Handling, Functionality Testing
Mandaluyong, Metro Manila, Philippines · On-site
Key Responsibilities (Under the leadership of the Helpdesk Team Lead, the following are expected in the role) Assist in coaching and mentoring Associate Helpdesk Analysts to achieve team and individual performance standa…
Skills: Technical Support, Active Directory, Exchange, Office 365, Problem Analysis
MedRiskMandaluyong, Metro Manila, Philippines · On-site
$33k–$46k/yr
The Training Specialist I – plays a vital role in developing and enhancing the competencies of bill review staff by delivering specialized training on Medata systems, workflows, and compliance standards. This posit…
Skills: Facilitation, Communication, Medical Billing, Medical Coding, Fee Schedule Application
Mandaluyong, Metro Manila, Philippines · On-site
Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global lea…
Skills: Accounts Receivable, Staff Management, Cash Collection, Credit Risk Analysis, Order to Cash Cycle
Mandaluyong, Metro Manila, Philippines · Hybrid
If you are a Specialist I, Mailbox professional looking for an opportunity to start your career, this gives you the chance to provide fixed-term support by managing our centralized mailbox and ensuring that all emails no…
Skills: Mailbox Management, CRM Processes, Data Logging, Reporting, Communication
Mandaluyong, Metro Manila, Philippines · On-site
Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global lea…
Skills: Collections, Accounts Receivable, Customer Service, B2B Collections, MS Office
Mandaluyong, Metro Manila, Philippines · On-site
Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global lea…
Skills: B2B Collections, Accounts Receivable, Customer Service, Dispute Resolution, MS Office
Mandaluyong, Metro Manila, Philippines · On-site
Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global lea…
Skills: B2B Collections, Accounts Receivable, Customer Service, Dispute Resolution, MS Office
Mandaluyong, Metro Manila, Philippines · Hybrid
DIRECTLY REPORTS TO: Lead Software Implementation Officer MAIN AREA OF RESPONSIBILITY: The primary responsibility of the Software Implementation Officer is to lead a successful onboarding experience to Sprout's clients. …
Skills: Software Implementation, Client Onboarding, Project Management, Software Configuration, Client Training
Mandaluyong, Metro Manila, Philippines · Hybrid
DIRECTLY REPORTS TO: Lead Software Implementation Officer MAIN AREA OF RESPONSIBILITY: The primary responsibility of the Software Implementation Officer is to lead a successful onboarding experience to Sprout's clients. …
Skills: Payroll Implementation, Software Configuration, Client Training, Project Management, HRIS
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Serve as the first point of contact for clients to resolve technical issues related to HR and Payroll SaaS products. Collaborate with engineering and product teams to document bugs and improve the overall customer experience.
Candidates must have knowledge of Philippines Payroll processing and experience in technical support within a SaaS or API-driven environment. Strong communication skills and familiarity with AI functionalities are also required.
Sprout Solutions is seeking a proactive and detail-oriented Junior Support Specialist to join our Customer Success team. This role will serve as the first point of contact for clients, addressing and resolving their concerns with a strong focus on delivering a seamless customer experience. Our ideal candidate is technically adept, with a background that allows them to investigate issues, troubleshoot effectively, and work collaboratively with various teams to resolve complex client challenges. The Support Specialist will handle core products and services, including HR, Payroll, and other related solutions.
Provide timely and effective support across multiple channels (email, calls, online meetings), using the most appropriate method depending on the issue at hand.
Assist clients in effectively integrating and utilizing our APIs.
Troubleshoot client issues, provide practical solutions, and ensure timely resolution of concerns.
Manage and monitor ongoing client issues to ensure timely follow-up and completion of resolutions.
Document all relevant information related to client concerns in a clear, organized manner.
Create internal support tickets for escalation to the engineering or product team as necessary.
Contribute to building and maintaining the product knowledge base to help clients resolve issues independently.
Utilize available knowledge base articles (both internal and external), InQa, and internal tools to explore and resolve client issues.
Work closely with product and engineering teams, as well as 3rd party partners, to identify product issues, improvement opportunities, and resolution strategies.
Adhere to service level agreements (SLAs) based on issue severity and escalate issues as appropriate, following the established escalation matrix.
Collect client feedback to drive continuous improvements in the API service and enhance the overall customer experience.
Must have knowledge on how to process Philippines Payroll.
Has experience in customer support or technical support roles in a SaaS or API-driven environment on a voice or call set-up.
Has an understanding of AI and its functionalities
In-depth experience or familiarity with HR/Payroll systems
Able to demonstrate customer service excellence and a passion for delivering a positive customer experience.
Has strong communication skills with the ability to explain complex technical concepts in a clear and simple manner
Has excellent listening skills and the ability to comprehend and analyze client issues
Ability to thrive in a fast-paced environment and manage competing priorities
Has strong attention to detail and the ability to document issues and resolutions accurately
Has to be solutions-driven, resourceful, and a creative problem solver
Is a collaborative team player with good interpersonal skills
The People-First AI Platform for Payroll, Compliance, and Work
Sprout is the People-First AI Platform for Payroll, Compliance, and Work. Built for Philippine businesses, we unify payroll, HR, compliance, and embedded financial wellness into one intelligent platform designed around people, not processes. Our AI is embedded directly into everyday workflows, helping teams reduce risk, improve accuracy, and make smarter decisions without losing the human side of work. Today, more than 2,000 companies and over 350,000 users trust Sprout to run compliant payroll and strengthen workforce management at scale.
Offices: Rockwell Business Center Building, North Tower, 9th Floor, Sheridan Street corner United Street, Mandaluyong, National Capital Region 1550, PH
There are currently 132 open customer service & support positions in Mandaluyong, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Vertiv, Accenture, Sprout Solutions, Support Services Group, Emerson, among others. Browse the listings above to see every active employer.
Yes — 29 of the 132 open customer service & support positions offer remote or hybrid work (2 remote, 27 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
