Manila, Metro Manila, Philippines · Remote Solely
The Customer Service Manager (E-Commerce) will oversee the end-to-end online customer experience across multiple regions, ensuring customer enquiries, order issues, refunds, exchanges, delivery concerns, and support work…
Skills: Customer service management, E-commerce operations, Gorgias, Shopify, 3PL coordination
Manila, Metro Manila, Philippines · Hybrid
Great leaders don't succeed on their own. Behind every high-performing leadership team is someone quietly making sure the right people are in the right meetings, travel is booked, priorities stay on track, and nothing im…
Skills: Calendar management, Meeting coordination, Travel coordination, Administrative support, Microsoft Outlook
Manila, Metro Manila, Philippines · On-site
We are seeking a Senior, Influencer Marketing Specialist to own the end-to-end lifecycle of our creator partnerships. You will be responsible for identifying high-impact talent, negotiating strategic deals, and managing …
Skills: Influencer marketing, Campaign management, Negotiation, Relationship building, Contract compliance
Manila, Metro Manila, Philippines · Remote Solely
$40k–$50k/mo
Position : Operations Manager Salary : Php 40,000 - Php 50,000 Working Hours & Conditions : 4pm - 1am PH time (UK Holidays) : ROLE OVERVIEW: We are seeking an experienced and proactive Operations Manager to oversee and o…
Skills: Operations management, Supply chain coordination, Order fulfillment, Inventory management, Procurement
Manila, Metro Manila, Philippines · On-site
ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong b…
Skills: Financial planning, Financial analysis, Financial reporting, Budgeting, Forecasting
Manila, Metro Manila, Philippines · On-site
ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong b…
Skills: Financial reporting, Budgeting, Forecasting, Financial analysis, Financial modeling
Manila, Metro Manila, Philippines · Hybrid
Some people look at a calendar full of onsite visits, technician availability, changing priorities and last-minute client requests and immediately reach for another coffee. You look at it and think, "Right... let's make …
Skills: Service coordination, Technician scheduling, Client communication, Logistics management, Service board management
Manila, Metro Manila, Philippines · On-site
Job Description Operational Excellence Analysts support the implementation and improvement of operational processes within an organization. Responsibilities may include assisting with process mapping and documentation, d…
Skills: Process Mapping, Documentation, Data Analysis, Continuous Improvement, Cross-functional Collaboration
Manila, Metro Manila, Philippines · On-site
This position leads a company's online marketing strategy, driving brand awareness, customer acquisition, and revenue growth through digital channels. They blend creative strategy with data-driven decision-making to opti…
Skills: Digital marketing strategy, Brand awareness, Customer acquisition, Data-driven decision-making, Campaign optimization
Manila, Metro Manila, Philippines · Hybrid
MRI Software is a leading provider of innovative software solutions for the Global Real Estate industry. We are currently seeking a Manager, Client Support to join our team! This individual will manage a team of Software…
Skills: Team management, Performance measurement, Coaching, Problem solving, Analytical skills
Manila, Metro Manila, Philippines · On-site
Industry/Sector Not Applicable Specialism Assurance Management Level Manager Job Description & Summary The Opportunity Join our Acceleration Center Manila and help shape the future of business for our diverse client port…
Skills: IT Audit, IT Control Solutions, Service Organization Control, Project Management, Financial Reporting
Appficiency Inc.Manila, Metro Manila, Philippines · Remote Solely
Intro Solving the most complex technology and business challenges is what Appficiency is about. As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle NetSuite Alliance …
Skills: NetSuite, Managed Services, Consulting, Team Leadership, Client Relationship Management
Manila, Metro Manila, Philippines · Remote OK
Position: Associate Editor, The Mary Sue · Location: Remote (applications from all regions welcome) · Compensation: Competitive, based on experience and location Keep an entertainment and internet culture newsroom runnin…
Skills: Editorial workflow, Copy editing, WordPress, Trello, Asana
Manila, Metro Manila, Philippines · Hybrid
The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock i…
Skills: Oracle Fusion SCM, Oracle Fusion Procurement, Oracle EBS, Solution design, System integration
Manila, Metro Manila, Philippines · On-site
Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and …
Skills: Accounts receivable, Debt collection, Financial reporting, Analytical skills, Problem-solving
Manila, Metro Manila, Philippines · On-site
Industry/Sector Not Applicable Specialism Oracle Management Level Senior Manager Job Description & Summary The Opportunity Join our Acceleration Center Manila and help shape the future of business for our diverse client …
Skills: Oracle Cloud Infrastructure, Oracle Business Intelligence, Oracle Application Development Framework, Systems Thinking, Business Transformation
Manila, Metro Manila, Philippines · Hybrid
The Procurement Specialist will provide operational support to the Commodity Managers and Category Managers through leadership of the bid process, bid analysis, and first-pass sourcing recommendations. The incumbent will…
Skills: Procurement, Ocean Freight, Supply Chain Management, Bid Management, Negotiation
Manila, Metro Manila, Philippines · Hybrid
We’re looking for a Risk and Controls Analyst to join our Insurance Operations team at MBPS. In this role, you are expected to perform analytical document review, ensure business controls are in place and achieving targe…
Skills: Risk management, Compliance, Document review, Data analysis, Reporting
Manila, Metro Manila, Philippines · Hybrid
The GB Plan Design Trainer is responsible in developing and implementing pre-process and process training covering process flows, operating platforms, relevant industry and compliance requirements. Analyzes the effective…
Skills: Training delivery, Curriculum development, Coaching, Mentoring, Data analysis
Manila, Metro Manila, Philippines · Remote Solely
About Us Cardinal Education is a dynamic and collaborative educational consulting firm dedicated to providing students and families with superior academic support and admissions expertise. Our rapidly growing enterprise …
Skills: Team leadership, Mentorship, Client relations, Process optimization, Strategic planning
Manila, Metro Manila, Philippines • Remote Solely
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The Customer Service Manager will oversee end-to-end online customer experience, managing helpdesk operations, order fulfillment, and cross-functional workflows. They will also analyze service trends, maintain help center content, and provide leadership to the customer service team.
Candidates must have at least 5 years of experience in e-commerce customer support and hands-on proficiency with platforms like Gorgias and Shopify. Strong analytical skills, experience with 3PL logistics, and the ability to manage multi-regional support operations are essential.
The Customer Service Manager (E-Commerce) will oversee the end-to-end online customer experience across multiple regions, ensuring customer enquiries, order issues, refunds, exchanges, delivery concerns, and support workflows are handled quickly, accurately, and in line with brand standards. This role will manage Gorgias helpdesk operations, Shopify order activity, 3PL coordination, customer service reporting, help centre content, and process improvements across a fast-paced e-commerce environment.
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.
We facilitate business growth through our managed offshoring services.
Twoconnect is a people-first, performance-led managed offshoring partner helping businesses build specialised offshore teams in the Philippines that are embedded into their operations and managed for long-term success. We support businesses across Australia, New Zealand, the UK and the US by delivering the full offshore team lifecycle across talent sourcing, executive search, onboarding, HR, IT, performance management and ongoing delivery support. More than recruitment, EOR or basic staffing, Twoconnect provides a structured managed delivery framework designed to give clients greater control, visibility and accountability across their offshore teams. Our retention-first model is built to support both the client and the team member, helping create offshore teams that integrate into the business, align with established workflows and deliver consistent performance over time. Backed by ISO 9001 and ISO 27001 accreditation, Twoconnect strengthens quality, information security and operational governance across the way offshore teams are built, supported and managed.
Offices: 60 Martin Pl, Level 3, Suite 336, Sydney, New South Wales 2000, AU · Level 28 IBP Tower Jade Drive, 2308, Pasig, Metro Manila 1605, PH · 28 Wilton Road, Level 2, London, England, GB
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