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Part-time
Paid Safe & Sick Leave Accrual, FSA Health and Commuter Tax-Advantaged Accounts, 401(k) Retirement Savings Plan, Employee Discounts on Piercings and Jewelry
Posted 33d ago
~29 hrs/week
Responsibilities
The Studio Supervisor manages daily operations, including opening and closing procedures and visual merchandising. They act as a frontline leader to ensure a consistent brand experience and support the team in meeting sales and service goals.
Requirements
Candidates must have prior experience as a keyholder or shift lead and be available to work a flexible schedule including weekends. Physical ability to stand for long periods and lift at least 20 lbs is required.
Full job description
Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.
Please Note: The official title for this role will be Studio Supervisor
Location: Boston, MA | Reports to: Studio Manager | Part Time
Hourly Rate: $18.50
The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently.
As a Studio Supervisor, you’ll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You’ll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.
Key Responsibilities:
Operational Execution & Sales Support
Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
Reviews daily business and helps implement strategies to drive results
Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
Customer Experience
Delivers exceptional service and educates customers on the Studs experience
Supports service recovery and escalates customer concerns as needed
Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
Team Support & Culture
Sets a strong example for professionalism, inclusion, and accountability
Provides real-time feedback and support to teammates when appropriate, escalating as needed
Helps reinforce company values and contributes to a collaborative, feedback-rich environment
Requirements:
Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
Must have availability to work on Saturday and Sunday, excluding approved unscheduled time away
Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
Confident operating solo and taking ownership of floor leadership responsibilities when assigned
Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture
Benefits & Perks
Paid Safe & Sick Leave Accrual
FSA Health and Commuter Tax-Advantaged Accounts
401(k) Retirement Savings Plan
Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Studs has reimagined the ear piercing and earring experience for all ears.
Industry
Retail
Company size
201-500 employees
Founded
2019
Headquarters
New York, New York
LinkedIn followers
8,378
Total funding
$23M
Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience by offering consultative and expert needle piercing services, combined with a wide assortment of accessibly priced, on-trend earrings.
Studs’ culture is built on three key values:
We’re All in this Together.
We are one team working together with integrity and respect to reimagine the ear piercing experience and bring Earscaping to life.
We're All Ears.
We are creating a unique culture of feedback and transparency. We can only build Studs with a diversity of people and perspectives and a commitment to equitable and transparent treatment for all.
We're Always Growing.
We believe we can always be growing, learning, and getting better at what we do–as individuals, as a team, and as a company. We are constantly innovating, iterating, finding mistakes, learning from them and improving. We’re here to help you meet your professional goals and to give you the resources and frameworks to help you improve Studs.
Offices: 12 Prince St, New York, New York 10012, US
How much do Management & Leadership jobs in Boston, MA pay?
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