Austin, Texas, United States · On-site
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Customer Success Management, Account Management, Training, Marketing Support, Relationship Management
Austin, Texas, United States · On-site
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Customer Service, Account Management, Training, Marketing Support, Relationship Management
Austin, Texas, United States · On-site
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! HIRING OPPORTUNITIES IN: Central & South Austin - Arboretum, Ben White, Slaughter Earn $17.00 Per Hour Our Benefits Total Rewa…
Skills: Customer Service, Sales, Cash Handling, Inventory Management, Collections
Austin, Texas, United States · On-site
Company Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your op…
Skills: Leadership, Hotel Operations, Guest Services, Housekeeping Management, Customer Service
Austin, Texas, United States · On-site
Store Manager Reports to Regional Manager: For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide sele…
Skills: Retail Management, Leadership, Team Development, Operational Excellence, Customer Experience
Austin, Texas, United States · Remote OK
Location: Remote Type: Full-Time Employee for US Candidates; Independent Contractor for Canadian Applicants **A note before you read further** The world is changing fast, and so is this role. We can't fully tell you what…
Skills: AI Strategy, Product Strategy, Client Relationship Management, 0-to-1 Product Building, Prompt Engineering
Austin, Texas, United States · On-site
Company Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your op…
Skills: Menu Design, Culinary Leadership, Food Safety, Financial Forecasting, Budgeting
Austin, Texas, United States · Hybrid
$112k–$176k/yr
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-lif…
Skills: Strategic Thinking, Content Creation, Industry Expertise, Collaborative Leadership, Communication
Austin, Texas, United States · On-site
Company Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your op…
Skills: Menu Design, Culinary Leadership, Food Safety, Financial Forecasting, Budgeting
New York, New York, United States · Remote OK
$101k–$198k/yr
The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% comp…
Skills: Financial Modeling, Google Suite, Microsoft Excel, Pigment, People Management
Austin, Texas, United States · Hybrid
$100k–$130k/yr
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Team Leadership, AML Investigations, KYC, Fraud Prevention, Operational Management
Austin, Texas, United States · On-site
Full Time JOB SUMMARY The Community Programs Coordinator is a forward-facing, community-embedded role responsible for managing all aspects of Meals on Wheels Central Texas (MOWCTX) programming within a defined geographic…
Skills: Volunteer Coordination, Community Outreach, Program Management, Interpersonal Communication, Microsoft Office Suite
Austin, Texas, United States · On-site
$102k–$210k/yr
Position Overview Oracle Cloud Infrastructure (OCI) is seeking an experienced Principal Program Manager to lead end-to-end New Product Introduction (NPI) and Product Lifecycle Management programs supporting OCI's rapidly…
Skills: New Product Introduction (NPI), Product Lifecycle Management, Program Management, Supply Chain Operations, Operational Execution
Austin, Texas, United States · On-site
$102k–$210k/yr
Position Overview Oracle Cloud Infrastructure (OCI) is seeking an experienced Principal Program Manager to lead end-to-end New Product Introduction (NPI) and Product Lifecycle Management programs supporting OCI's rapidly…
Skills: New Product Introduction, Product Lifecycle Management, Program Management, Supply Chain Operations, Operational Execution
Austin, Texas, United States · Remote OK
$90k–$100k/yr
Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the…
Skills: System Integration, Data Mapping, API, SFTP, Webhooks
Austin, Texas, United States · On-site
You lead with empathy, effective communication, humility, innovation, and financial focus to manage all aspects of the hotel operations. As General Manager, you cultivate team synergy to deliver the ultimate guest experi…
Skills: Strategic Planning, Financial Forecasting, Budgeting, P&L Analysis, Revenue Optimization
Austin, Texas, United States · On-site
$59k–$99k/yr
Company Description About AbbVie At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables,…
Skills: Project Management, Salesforce Lightning, SAP Systems, Change Management, Process Mapping
Austin, Texas, United States · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Go To Market Strategy, Insurance Industry Expertise, Pipeline Management, C-suite Engagement, Consultative Selling
Austin, Texas, United States · On-site
Job Summary As the Senior Vice President of Capital Markets, you will be responsible for sourcing and securing capital for our real estate investments. This includes building and managing relationships with lenders and e…
Skills: Capital Sourcing, Debt and Equity Structuring, Relationship Management, Loan Negotiation, Joint Venture Negotiation
Austin, Texas, United States · On-site
Company Background At Brandywine, 'Best of Class' is our mission and our focus in developing, building, and managing the nation's most remarkable Class-A office, multi-family, and mixed-use properties. We continuously su…
Skills: Project Design Management, Construction Administration, Contract Administration, Budgeting, Scheduling
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Manage a portfolio of high-touch customers by providing day-to-day support, training on technology, and strategic recommendations. Act as a liaison for marketing requests and collaborate with onboarding and other departments to improve the agent experience.
Requires 2-3 years of experience in customer service, training, hospitality, or operations, with a preference for real estate experience. Candidates must possess strong communication skills, a passion for serving agents, and the ability to work fully on-site in Austin.
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Please note: this role is 100% in-office in Austin, TX
As a Customer Success Manager (internally known as an Agent Experience Manager) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Please note: this role is 100% in-office in Austin, TX
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Compass is a real estate technology company with a powerful end-to-end platform that supports the entire buying and selling workflow. We deliver an incomparable experience to both agents and their clients all in service of the Compass mission: to help everyone find their place in the world. Founded in 2012 by Ori Allon and Robert Reffkin, Compass operates in 22+ regions across the United States including New York, Los Angeles and Orange County, Chicago, San Francisco, Boston, Washington D.C., South Florida, The Hamptons, Santa Barbara & Montecito, San Diego, Seattle & Eastside, Philadelphia, Connecticut, Westchester, Aspen, Boulder, Denver, Atlanta, Austin & Central Texas, Dallas-Fort Worth, Houston, Nashville, and Lake Tahoe. Learn more and find your place at www.compass.com and www.compass.com/careers. Compass only reaches out to applicants from a @compass.com domain and does not prompt applicants to download software or files as part of its application process.
Offices: 110 Fifth Avenue, 3rd Floor, New York, NY 10011, US · 1506 19th Street Northwest, Washington, DC 20036, US · 660 Pennsylvania Ave SE, Suite 300, Washington, DC 20003, US · 117 S Monarch St, Aspen, CO 81611, US · 3107 Peachtree Rd NE, Suite A-1, Atlanta, Georgia 30305, US
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