Somerville, Massachusetts, United States · On-site
$77k–$82k/yr
Senior
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$77k–$82k/yr
Full-time
Cigna Medical Benefits, Dental Benefits, Vision Benefits, 401(k) Plan With Company Match, Profit-sharing Potential, Flexible Health Plans
Posted 9d ago
~40 hrs/week
Responsibilities
Lead branch performance, community engagement, and business development to drive membership growth and expand SEG relationships. Oversee the development of leadership teams and ensure operational excellence and compliance across the assigned market.
Requirements
Requires 5-7 years of retail financial services experience and 3-5 years of leadership experience managing managers or multiple locations. Credit union experience and a proven track record in community engagement and risk management are strongly preferred.
Full job description
About the Opportunity
There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland Federal Credit Union) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.
For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.
If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.
Why You'll Love Working Here
Certified Great Place to Work®
Competitive pay
Annual incentive/bonus potential
Comprehensive benefits package including health, dental, vision, life, and AD&D
401(k) plan with employer match
Generous paid time off and holidays
Tuition reimbursement and professional development opportunities
Opportunities for professional growth and career development
Meaningful work that positively impacts our members and communities
About the Role
As a Member Experience Manager (Branch Manager), you will provide strategic leadership for an assigned market, driving branch performance, community engagement, and business development while creating exceptional experiences for our members. You'll lead and develop branch leadership teams, expand community and Select Employee Group (SEG) partnerships, and ensure operational excellence. This role is ideal for a collaborative leader who is passionate about developing people, growing relationships, and making a meaningful impact in the communities we serve.
What You'll Do
Lead branch performance, driving membership growth, sales, service excellence, and financial results.
Develop and execute community engagement and business development strategies that strengthen the Credit Union's presence and generate new member opportunities.
Build and maintain strong relationships with community organizations, local businesses, Select Employee Groups (SEGs), and civic leaders.
Coach, mentor, and develop Assistant Branch Manager and branch teams to achieve individual, branch, and organizational goals.
Oversee hiring, onboarding, performance management, talent development, and succession planning for branch staff.
Monitor branch performance metrics and implement strategies to improve member satisfaction, operational efficiency, and business results.
Ensure consistent execution of branch operations while maintaining compliance with Credit Union policies, regulatory requirements, and internal controls.
Partner with internal departments to support strategic initiatives, organizational growth, and change management efforts.
Foster a culture of accountability, collaboration, continuous improvement, and exceptional member service.
Travel to support branches, community events, business development activities, and leadership initiatives.
What We're Looking For
Associates degree preferred.
Five to seven years of branch banking or retail financial services experience.
Three to five years of leadership experience managing managers, multiple branches, or multi-site operations.
Credit union experience strongly preferred.
Strong knowledge of branch operations, sales management, compliance, risk management, and financial services.
Demonstrated success in community engagement, business development, and cultivating strategic relationships.
Proven ability to lead, coach, and develop high-performing leadership teams while driving accountability and engagement.
Strong analytical and problem-solving skills with the ability to interpret performance metrics and implement improvement strategies.
Excellent communication, presentation, and interpersonal skills with the ability to influence stakeholders at all levels.
Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining a strong member-first focus.
Willingness and ability to travel throughout the assigned market for branch support, community events, and business development activities.
Proficiency with Microsoft Office and financial services systems.
Ability to travel to other branch locations as needed and work a flexible schedule, including weekends.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated
against on the basis of disability.
In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $76,800 - $82,000 per year, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.
This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.
At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.
Rockland Federal Credit Union (RFCU) is a member-owned, not-for-profit financial institution dedicated to providing competitive rates, lower fees, and exceptional service. Profits are reinvested to benefit our members, and we offer a full range of reliable, personalized banking solutions. Our mission is simple: to support the financial well-being of our members and help them thrive at every stage of their financial journey.
Offices: 241 Union Street, Rockland, Massachusetts 02370, US
How much do Management & Leadership jobs in Massachusetts pay?
Based on 10359 listings with disclosed salaries, most management & leadership jobs in Massachusetts pay between $80k–$213k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Massachusetts right now?
There are currently 16,898 open management & leadership positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Massachusetts?
Companies currently hiring include Domino's, MassDEP, CVS Health, State Street, Mass General Brigham, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Massachusetts?
Yes — 5528 of the 16898 open management & leadership positions offer remote or hybrid work (1291 remote, 4237 hybrid).
How do I apply for Management & Leadership jobs in Massachusetts?
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