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Jobs at Rockland Federal Credit Union (Now Hiring) — 16 open

Rockland Federal Credit Union logoRockland Federal Credit Union

VP/Residential Loan Operations Manager

Lowell, Massachusetts, United States · Hybrid

$136k–$156k/yr

Senior+

About the Opportunity There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitme…

Skills: Residential Mortgage Operations, Strategic Leadership, Underwriting, Loan Processing, Closing

Rockland Federal Credit Union logoRockland Federal Credit Union

Financial Assistance Administrator

Canton, Massachusetts, United States · Hybrid

$22/hr–$23/hr

Mid level

About the Opportunity There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitme…

Skills: Collections Operations, Loan Servicing, Financial Reporting, Credit Reporting Disputes, Repossessions Management

Rockland Federal Credit Union logoRockland Federal Credit Union

Assistant Branch Manager

Mansfield, Massachusetts, United States · Hybrid

$62k–$70k/yr

Mid level

About the Opportunity There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitme…

Skills: Branch Operations, Cash Handling, Compliance, Leadership, Coaching

Rockland Federal Credit Union logoRockland Federal Credit Union

Assistant Branch Manager

Walpole, Massachusetts, United States · Hybrid

$62k–$70k/yr

Mid level

About the Opportunity There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitme…

Skills: Branch Operations, Cash Handling, Compliance, Leadership, Coaching

Rockland Federal Credit Union logoRockland Federal Credit Union

Team Leader-Loss Mitigation

Canton, Massachusetts, United States · Hybrid

$62k–$69k/yr

Senior

About the Opportunity There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitme…

Skills: Loss Mitigation, Team Leadership, Collections Management, Bankruptcy Law, Foreclosure Process

Rockland Federal Credit Union logoRockland Federal Credit Union

Member Service Representative

Rockland, Massachusetts, United States · Hybrid

$20/hr–$22/hr

Entry level

Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center based in Rockland. If you enjoy providing stellar service while working in …

Skills: Customer Service, Call Center Operations, Banking, Problem Solving, Cross-selling

Rockland Federal Credit Union logoRockland Federal Credit Union

Loan Servicing Specialist I - Collateral

Canton, Massachusetts, United States · Hybrid

$22/hr–$23/hr

Entry level

Rockland Federal Credit Union is seeking a detail-oriented Loan Servicing Specialist I – Collateral to support the administration and tracking of collateral documentation for our loan portfolio. This role is respon…

Skills: Collateral Documentation, Title Processing, Lien Records Management, Loan Servicing, Microsoft Office

Rockland Federal Credit Union logoRockland Federal Credit Union

Loan Servicing Specialist I - Escrow

Canton, Massachusetts, United States · Hybrid

$22/hr–$23/hr

Mid level

The Loan Servicing Specialist I – Escrow supports the servicing of residential mortgage loans by managing escrow accounts, taxes, insurance, PMI, and mortgage payoff activities. This role works closely with interna…

Skills: Escrow Administration, Mortgage Servicing, Tax Processing, Insurance Management, PMI Management

Rockland Federal Credit Union logoRockland Federal Credit Union

Talent Acquisition Specialist II

Canton, Massachusetts, United States · Hybrid

$64k–$68k/yr

Mid level

Rockland Federal Credit Union is seeking a Talent Acquisition Specialist II to join our People & Culture team. In this role, you will lead full-cycle recruiting efforts across a variety of business areas while partnering…

Skills: Full-cycle Recruiting, Sourcing, Screening, Interviewing, Offer Coordination

Rockland Federal Credit Union logoRockland Federal Credit Union

Desktop Support Specialist/Helpdesk

Canton, Massachusetts, United States · Hybrid

$28/hr–$29/hr

Mid level

Rockland Federal Credit Union is seeking a Desktop Support / Help Desk Specialist to provide technical support and assistance to employees across the organization. This role is responsible for troubleshooting hardware, s…

Skills: Hardware Troubleshooting, Software Troubleshooting, Active Directory, Microsoft 365, User Account Administration

Rockland Federal Credit Union logoRockland Federal Credit Union

Universal Banker

Walpole, Massachusetts, United States · On-site

$20/hr–$22/hr

Entry level

Rockland Federal Credit Union is seeking a Member Experience Specialist I. This frontline role delivers accurate, efficient, and welcoming service to members by handling routine transactions, supporting basic account nee…

Skills: Cash Handling, Banking Operations, Customer Service, Account Maintenance, Fraud Prevention

Rockland Federal Credit Union logoRockland Federal Credit Union

Universal Banker

Hanover, Massachusetts, United States · On-site

$20/hr–$22/hr

Entry level

Rockland Federal Credit Union is seeking a Member Experience Specialist I. This frontline role delivers accurate, efficient, and welcoming service to members by handling routine transactions, supporting basic account nee…

Skills: Cash Handling, Transaction Processing, Account Maintenance, Customer Service, Needs-based Selling

Rockland Federal Credit Union logoRockland Federal Credit Union

Assistant Branch Manager

Somerville, Massachusetts, United States · On-site

$61k–$76k/yr

Mid level

We are looking for an experienced professional with a strong background in banking to join our team as an Assistant Branch Manager. This role requires a detail-oriented, proactive individual who thrives in a fast-paced e…

Skills: Banking Operations, Personnel Supervision, Staff Coaching, Financial Transaction Processing, Audit Conduct

Rockland Federal Credit Union logoRockland Federal Credit Union

Branch Manager

Somerville, Massachusetts, United States · On-site

$77k–$82k/yr

Senior

Rockland Federal Credit Union is seeking a Member Experience Manager to lead branch performance, community engagement, and business development within an assigned market. This role is responsible for driving membership g…

Skills: Community Engagement, Business Development, Branch Operations, Team Leadership, Performance Management

Rockland Federal Credit Union logoRockland Federal Credit Union

Universal Banker

Brockton, Massachusetts, United States · On-site

$22/hr–$24/hr

Entry level

The Member Experience Specialist II provides advanced member service support while performing transactional, account servicing, and sales functions. This role assists members with account opening, consumer loan applicati…

Skills: Account Opening, Consumer Loan Applications, Digital Banking Support, Cash Handling, Compliance

Rockland Federal Credit Union logoRockland Federal Credit Union

Universal Banker

Lynn, Massachusetts, United States · On-site

$22/hr–$24/hr

Entry level

The Member Experience Specialist II provides advanced member service support while performing transactional, account servicing, and sales functions. This role assists members with account opening, consumer loan applicati…

Skills: Account Opening, Consumer Loan Applications, Digital Banking Support, Cash Handling, Member Service

Rockland Federal Credit Union logo

VP/Residential Loan Operations Manager

Rockland Federal Credit Union

Lowell, Massachusetts, United States • Hybrid

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Senior+Hybrid · 3 days in office

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  • $136k–$156k/yr
  • Full-time
  • bachelor degree
  • Competitive Pay, Annual Incentive/Bonus Potential, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Provide strategic leadership for all residential loan fulfillment operations, including processing, underwriting, and secondary market activities. Drive operational efficiency and ensure strict compliance with regulatory standards while managing high-performing teams.

Requirements

Requires 8 to 12 years of progressive residential mortgage operations experience with significant leadership responsibility. A bachelor's degree in Business, Finance, or a related field is preferred, along with proficiency in Encompass or similar loan origination systems.

Full job description

About the Opportunity

There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. Soon to be known as Arise Financial, we're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

  • Certified Great Place to Work®
  • Competitive pay
  • Annual incentive/bonus potential
  • Comprehensive benefits package including health, dental, vision, life, and AD&D
  • 401(k) plan with employer match
  • Hybrid work from home flexibility (min 3 days a week in office)
  • Generous paid time off and holidays
  • Tuition reimbursement and professional development opportunities
  • Opportunities for professional growth and career development
  • Meaningful work that positively impacts our members and communities

About the Role

As the Vice President, Residential Operations Manager, you will provide strategic leadership for all residential loan fulfillment operations, including processing, underwriting, closing, post-closing, and secondary market activities. You'll lead high-performing teams, optimize operational performance, and ensure a seamless lending experience while maintaining the highest standards of quality, compliance, and regulatory oversight. Working closely with Originations, Servicing, and Compliance, you'll help drive operational excellence that supports the Credit Union's mortgage and home equity lending strategy.

 

What You'll Do

  • Lead all residential loan operations, including processing, underwriting, closing, post-closing, secondary market activities, and quality control. 
  • Drive operational efficiency by monitoring pipeline performance, turnaround times, capacity, and service level standards. 
  • Develop, implement, and maintain policies, procedures, and internal controls to ensure compliance with TRID, RESPA, HMDA, and other applicable regulations. 
  • Partner with Residential Loan Originations leadership to align production goals with operational capacity and deliver an exceptional member experience. 
  • Oversee relationships with appraisal management companies, title and closing agents, and other third-party vendors to ensure quality service and operational effectiveness. 
  • Lead system enhancements and technology initiatives related to loan origination and mortgage fulfillment platforms, including Encompass and other lending technologies. 
  • Direct quality control programs and support internal audits, regulatory examinations, and compliance reviews. 
  • Develop and manage departmental budgets, staffing plans, and resource allocation to support business objectives. 
  • Recruit, coach, and develop high-performing leaders and teams while fostering a culture of accountability, collaboration, and continuous improvement. 
  • Identify and implement process improvements that enhance efficiency, quality, scalability, and the overall member experience.

 

What We're Looking For

  • Bachelor's degree in Business, Finance, or a related field preferred. 
  • Eight to twelve years of progressive residential mortgage operations experience, including significant leadership responsibility. 
  • Extensive knowledge of residential mortgage processing, underwriting, closing, post-closing, secondary market operations, and regulatory compliance requirements. 
  • Demonstrated experience leading large operational teams and managing complex loan fulfillment workflows. 
  • Experience with loan origination systems and mortgage technology platforms, including Encompass or similar systems. 
  • Proven track record of improving operational performance, implementing process improvements, and driving organizational results. 
  • Strong leadership, coaching, and talent development skills with the ability to build and retain high-performing teams. 
  • Excellent analytical, organizational, and problem-solving abilities with strong attention to detail. 
  • Outstanding communication and collaboration skills with the ability to influence cross-functional partners and executive leadership. 
  • Demonstrated commitment to operational excellence, regulatory compliance, risk management, and delivering an exceptional member experience. 

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated 

against on the basis of disability.

 

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $135,500 - $155,500 per year, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. 

 

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. 

 

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.

 

#LI-Hybrid

Related keywords

Residential MortgageLoan OperationsEncompassTRIDRESPAHMDALoan Origination SystemsSecondary MarketMortgage FulfillmentQuality ControlRegulatory ComplianceRisk ManagementPipeline PerformanceCredit UnionFinancial ServicesUnderwriting

About Rockland Federal Credit Union

LinkedInVisit site
Industry
Banking
Company size
51-200 employees
Founded
1922
Headquarters
Rockland, Massachusetts
LinkedIn followers
2,383

Rockland Federal Credit Union (RFCU) is a member-owned, not-for-profit financial institution dedicated to providing competitive rates, lower fees, and exceptional service. Profits are reinvested to benefit our members, and we offer a full range of reliable, personalized banking solutions. Our mission is simple: to support the financial well-being of our members and help them thrive at every stage of their financial journey.

Offices: 241 Union Street, Rockland, Massachusetts 02370, US

FinanceNon ProfitFinancial Services
View all jobs at Rockland Federal Credit Union

About Rockland Federal Credit Union

LinkedInVisit site
Industry
Banking
Company size
51-200 employees
Founded
1922
Headquarters
Rockland, Massachusetts
LinkedIn followers
2,383

Rockland Federal Credit Union (RFCU) is a member-owned, not-for-profit financial institution dedicated to providing competitive rates, lower fees, and exceptional service. Profits are reinvested to benefit our members, and we offer a full range of reliable, personalized banking solutions. Our mission is simple: to support the financial well-being of our members and help them thrive at every stage of their financial journey.

Offices: 241 Union Street, Rockland, Massachusetts 02370, US

FinanceNon ProfitFinancial Services
View all jobs at Rockland Federal Credit Union

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