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Full-time
high school
Posted 35d ago
~40 hrs/week
Responsibilities
The Property Administrator serves as the primary point of contact for residents, managing inquiries and escalations via Zendesk and office visits. They support Property Managers with rental payments, collections, move-in processes, and compliance with HOA and city regulations.
Requirements
Candidates must have a high school diploma and at least one year of administrative experience with proficiency in Microsoft Office. Experience with Yardi Voyager and fluency in Spanish are preferred.
Full job description
Summary of Responsibilities
The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.
Essential Duties
Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits, and resident requests to resolve inquiries and escalations while delivering exceptional service.
Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
Assist the Property Manager and Renewals Department in achieving resident retention targets.
Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
Engage in outreach campaigns to residents throughout their lease term.
Other duties may be assigned as needed based on company requirements.
To perform this job successfully, an individual must be able to carry out all essential functions satisfactorily. Requirements listed represent the knowledge, skills, and abilities necessary. Reasonable accommodations may be made for individuals with disabilities.
Working Conditions
Primarily indoor office work.
May be seated for extended periods.
Extended time spent using a computer.
Regular use of hands for operating computers, printers, and copiers.
Required Education & Experience
High School Diploma or equivalent.
Minimum one year of experience in an administrative or similar role.
Strong proficiency in Microsoft Office applications.
Preferred Education & Experience
Experience with Yardi Voyager or similar property management software.
Experience in property manager, real estate, or a related industry.
Experience in a fast-paced, high-growth environment.
Proficience in Spanish, written and spoken.
Required Knowledge
Customer Service practive including needs assessment, service standars, and satisfaction evaluation.
Clerical procedures and systems including word processing, filing, transcription, form design, and office terminology.
Required Skills
Active listening and the ability to understand and respond appropriately.
Critical thinking and problem-solving analysis.
Effective time management for self and others.
Performace monitoring and improvement.
Clear spoken communication.
Effective written communication.
Work Styles & Behaviors
Attention to detial and thorough task completion.
Dependability and responsibility in fulfilling obligations.
Cooperation and positive interaction with others.
Goal-setting, effort, and achievement motivation.
Adaptability and openness to change and varied work.
FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
With more than 50,000 single-family rental homes in 28 desirable markets nationwide, FirstKey Homes is committed to help our residents find the space they need, the privacy they want and the peace of mind they deserve.
To accomplish this, we offer an unmatched resident experience, caring communication and an industry-leading loyalty program, FirstKey Homes Rewards, to give our residents more of what they need to love where they live.
Our team members, affectionately called Keypers, embody our company values and are the key to our inclusive culture where belonging thrives. We call it #LifeatFKH. At FirstKey Homes, we have made a commitment to our team members that we will:
• Welcome You with care and help you understand the important role you play at FirstKey Homes
• Grow You by providing opportunities where you are empowered to use your particular skillset and encouraged to invest in your future career growth
• Include You by celebrating your uniqueness where your voice will be heard and welcomed
• Reward You throughout your career at FKH with benefits, rewards and recognition that value your contributions.
Join us and be a part of our team of purple-powered Keypers and enjoy #LifeatFKH!
Apply for an open job role and join this exceptional team!
Offices: 1850 Parkway Place, Marietta, GA 30067, US · 650 West Grand Avenue, Elmhurst, IL 61026, US · 6982 Hillsdale Court, Indianapolis, IN 46250, US · 300 West 80th Street, Kansas City, MO 64114, US · 8046 North Brother Blvd., Barlett, TN 38133, US
Single Family RentalsReal Estate InvestmentsProperty ManagementMaintenanceand Customer ServiceRental PropertyRentalProperty ManagementReal Estate
How much do Management & Leadership jobs in Indiana pay?
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