Service Director— Hawk Chevrolet Cadillac Joliet, IL • Full-Time • Reports to the General Manager • Start ASAP Hawk Chevrolet Cadillac in Joliet, IL is seeking an experienced Service Manager to lead our fixed operations …
Skills: Fixed Operations Management, Team Leadership, Customer Satisfaction Index (CSI), Financial Performance Management, GM Warranty Compliance
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Full-time
Medical, Dental, Vision, 401(k), Paid Time Off, Relocation Assistance
Posted 18d ago
~40 hrs/week
Responsibilities
Lead the fixed operations team for a dual Chevrolet and Cadillac service department, managing technicians and service advisors. Focus on achieving high CSI scores, growing monthly labor gross, and ensuring compliance with GM warranty policies.
Requirements
Requires a minimum of 5 years of verifiable experience as a Service Manager in an automotive dealership. Candidates must have a proven track record of strong CSI results and a valid driver's license.
Full job description
Service Director— Hawk Chevrolet Cadillac
Joliet, IL • Full-Time • Reports to the General Manager • Start ASAP
Hawk Chevrolet Cadillac in Joliet, IL is seeking an experienced Service Manager to lead our fixed operations team. This is a high-volume, high-performance department producing $250,000–$300,000 in labor gross per month. Reporting directly to the General Manager, you'll own the customer experience, team development, and financial performance of the service drive.
What You'll Lead
A dual Chevrolet & Cadillac service department
21 technicians and a 6-person service writer/advisor team
Dedicated support already in place for dispatching, warranty review, and loaner fleet
What You'll Do
Achieve and maintain industry-leading Customer Satisfaction Index (CSI) scores.
Lead, coach, and develop the technician and advisor teams to high standards of quality and efficiency.
Protect and grow monthly labor gross while controlling expenses and productivity.
Ensure compliance with GM warranty policies and dealership procedures, and resolve customer concerns quickly and fairly.
Requirements
Minimum 5 years of verifiable Service Manager experience running an automotive dealership service department.
Proven track record of strong CSI results and leading a large team.
References required. Verifiable professional references will be requested.
Valid driver's license with an acceptable driving record.
Preferred
Bilingual English/Spanish and direct GM (General Motors) experience will receive extra consideration.
Compensation & Benefits
Salary range dependent on experience — top performers rewarded accordingly.
Full benefits: medical, dental, vision, 401(k), and paid time off.
Relocation assistance is available for the right candidate.
Hawk Chevrolet is proud to be your Chevy dealership serving Joliet, Orland Park, and Bolingbrook. We have all the newest Chevrolet models, as well as used cars and trucks from a variety of manufacturers. We also provide competitive automotive financing, as well as expert service for your vehicle.
Offices: 2001 W Jefferson St, Joliet, Illinois, US
chevy dealer joliet and car dealerships near joliet il
How much do Management & Leadership jobs in Illinois pay?
Based on 12025 listings with disclosed salaries, most management & leadership jobs in Illinois pay between $70k–$180k per year. Individual offers vary with seniority, company size, and specialization.
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