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Jobs at Hawk Chevrolet of Joliet (Now Hiring) — 1 open

Hawk Chevrolet of Joliet

Service Director

Joliet, Illinois, United States · On-site

Senior

Service Director— Hawk Chevrolet Cadillac Joliet, IL • Full-Time • Reports to the General Manager • Start ASAP Hawk Chevrolet Cadillac in Joliet, IL is seeking an experienced Service Manager to lead our fixed operations …

Skills: Fixed Operations Management, Team Leadership, Customer Satisfaction Index (CSI), Financial Performance Management, GM Warranty Compliance

Service Director

Hawk Chevrolet of Joliet

Joliet, Illinois, United States • On-site

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Senior

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  • Full-time
  • Medical, Dental, Vision, 401(k), Paid Time Off, Relocation Assistance
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

Lead the fixed operations team for a dual Chevrolet and Cadillac service department, managing technicians and service advisors. Focus on achieving high CSI scores, growing monthly labor gross, and ensuring compliance with GM warranty policies.

Requirements

Requires a minimum of 5 years of verifiable experience as a Service Manager in an automotive dealership. Candidates must have a proven track record of strong CSI results and a valid driver's license.

Full job description

Service Director— Hawk Chevrolet Cadillac

Joliet, IL • Full-Time • Reports to the General Manager • Start ASAP

Hawk Chevrolet Cadillac in Joliet, IL is seeking an experienced Service Manager to lead our fixed operations team. This is a high-volume, high-performance department producing $250,000–$300,000 in labor gross per month. Reporting directly to the General Manager, you'll own the customer experience, team development, and financial performance of the service drive.

What You'll Lead

  • A dual Chevrolet & Cadillac service department
  • 21 technicians and a 6-person service writer/advisor team
  • Dedicated support already in place for dispatching, warranty review, and loaner fleet

What You'll Do

  • Achieve and maintain industry-leading Customer Satisfaction Index (CSI) scores.
  • Lead, coach, and develop the technician and advisor teams to high standards of quality and efficiency.
  • Protect and grow monthly labor gross while controlling expenses and productivity.
  • Ensure compliance with GM warranty policies and dealership procedures, and resolve customer concerns quickly and fairly.

Requirements

  • Minimum 5 years of verifiable Service Manager experience running an automotive dealership service department.
  • Proven track record of strong CSI results and leading a large team.
  • References required. Verifiable professional references will be requested.
  • Valid driver's license with an acceptable driving record.

Preferred

  • Bilingual English/Spanish and direct GM (General Motors) experience will receive extra consideration.

Compensation & Benefits

  • Salary range dependent on experience — top performers rewarded accordingly.
  • Full benefits: medical, dental, vision, 401(k), and paid time off.
  • Relocation assistance is available for the right candidate.

Related keywords

Fixed OperationsChevroletCadillacGeneral MotorsCSILabor GrossService DriveWarranty ReviewAutomotive DealershipService ManagerDispatchingLoaner Fleet

About Hawk Chevrolet of Joliet

LinkedInVisit site
Industry
Motor Vehicle Manufacturing
Company size
2-10 employees
Headquarters
Joliet, Illinois
LinkedIn followers
66

Hawk Chevrolet is proud to be your Chevy dealership serving Joliet, Orland Park, and Bolingbrook. We have all the newest Chevrolet models, as well as used cars and trucks from a variety of manufacturers. We also provide competitive automotive financing, as well as expert service for your vehicle.

Offices: 2001 W Jefferson St, Joliet, Illinois, US

chevy dealer joliet and car dealerships near joliet il
View all jobs at Hawk Chevrolet of Joliet

About Hawk Chevrolet of Joliet

LinkedInVisit site
Industry
Motor Vehicle Manufacturing
Company size
2-10 employees
Headquarters
Joliet, Illinois
LinkedIn followers
66

Hawk Chevrolet is proud to be your Chevy dealership serving Joliet, Orland Park, and Bolingbrook. We have all the newest Chevrolet models, as well as used cars and trucks from a variety of manufacturers. We also provide competitive automotive financing, as well as expert service for your vehicle.

Offices: 2001 W Jefferson St, Joliet, Illinois, US

chevy dealer joliet and car dealerships near joliet il
View all jobs at Hawk Chevrolet of Joliet

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