City Wide Facility Solutions is actively seeking a 2nd Shift Facilities Supervisor. The 2nd Shift Facilities Supervisor is responsible for the quality control of general business operations, increasing client satisfactio…
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The Supervisor manages quality control of business operations and maintains productive relationships with Independent Contractors to ensure client satisfaction. They are responsible for conducting inspections, managing customer complaints, and executing company operational policies.
Requirements
Requires a high school diploma or equivalent experience in the commercial janitorial industry. Candidates must have three years of management experience leading teams across multiple locations and proficiency in MS Office.
Full job description
City Wide Facility Solutions is actively seeking a 2nd Shift Facilities Supervisor.
The 2nd Shift Facilities Supervisor is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Supervisor must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Supervisor must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.
Essential functions
Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
Other duties as necessary.
High school diploma required or equivalent experience in commercial janitorial services industry.
Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement.
MS Office, Internet skills required
Physical Demands
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.
Founded in 1961, City Wide has become synonymous with building maintenance in its home Kansas City market and now has over 100 franchise locations in the United States and Canada. We help clients manage their facility's needs by scheduling the 20+ interior and exterior services for them. City Wide simplifies the process for building owners and property managers, easing the time, stress, and resources typically required to oversee an entire facility.
For more information about City Wide's services, please visit gocitywide.com/services.
Offices: 15230 W 105th Terrace, Lenexa, Kansas 66219, US · 1736 Westpark Center Dr, Suite 100, Fenton, Missouri 63026, US · 2169 Chamber Center Drive, Fort Mitchell, KY 41017, US · 4b Inverness Ct E, Suite 280, Englewood, Colorado 80112, US · 4849 Ronson Ct, Suite 104, San Diego, California 92111, US
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