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$20/hr–$24/hr
Full-time
bachelor degree
15 Company paid holidays, 3 Weeks PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401K With company match
Posted 17d ago
~40 hrs/week
Responsibilities
The Account Coordinator focuses on growing business with existing MDU customers through operational excellence and cross-departmental coordination. Key duties include managing support tickets, conducting site visits, and optimizing repair efforts to ensure a superior customer experience.
Requirements
Candidates should ideally hold a college degree and possess at least three years of experience in a related field. A valid driver's license is required for occasional travel, along with proficiency in Microsoft Office and basic project management.
Full job description
Account Coordinator
At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.
Job Description:
This is an onsite position located in Champaign, IL
The Account Coordinator is responsible for growing customer faith through operational excellence and communications. The heart of this role is to grow business with our existing customers. This is often achieved by coordinating Pavlov Media's teams to deliver a superior customer experience. This role will work closely with Network Operations, Field Operations, Technical Support, Billing, Legal, and Sales, on behalf of our MDU customers.
Duties/Responsibilities:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Encourage a strong, company-wide, commitment to quality, brand strength, and customer success.
Tenaciously optimize repair efforts across teams and then proactively communicate with the best possible news to customers.
Coordinate with field resources to ensure top-priority field orders are prioritized and that sensitive details are heard and considered.
Improve quality and efficiency for internal resources and customers.
Perform a specified number of site visits throughout the year to build customer relationships and develop brand loyalty at staff and resident level.
Own the team's input sources, such as the email inbox, incoming calls, and ticket queue.
Ensure accurate records, such as support tickets, field orders, customer contact records, and notification lists.
Research, recruit, vet, and add technical resources in key markets.
Balance incoming work with available team members to maximize team utilization.
Effectively utilize escalation paths within the organization.
Create internal process documents for internal teams to utilize.
Adapt to requirements of the growing business and take overall responsibility for customer experience, retention, and growth.
Required Qualifications:
College degree preferred; minimum of three (3) years of experience in a related field.
Knowledge of Pavlov Media products and services.
Valid driver’s license: ability to occasionally travel with overnight stays (0-5%).
Desired Qualifications:
Organized and detail-oriented with a high degree of accuracy and follow-up.
Time-management, prioritization, and multi-tasking abilities.
Collaborative team skills.
Technical awareness: ability to match resources to technical issues appropriately.
Ability to easily adapt to changes in processes, procedures, and priority.
Knowledge of how data and video networks operate.
High level of computer skills and experience with Microsoft Office Suite.
Understanding of basic project management processes.
Ability to meet deadlines and work within budgets.
Physical Requirements:
The successful candidate will be able to perform the following with or without reasonable accommodation:
Ability to sit for prolonged periods.
Ability to lift up to 15 lbs.
Compensation & Benefits:
The salary range for this position is: $20.00-$24.00
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.
Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:
15 company paid holidays
3 weeks PTO
Medical, Dental, Vision starting day one
401K with company match
Health and Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational and professional reimbursement
Short- and long-term disability benefits
Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.
Pavlov Media provides innovative Internet, phone, and video services backed by our national fiber optic backbone
Industry
Technology, Information and Internet
Company size
201-500 employees
Founded
1994
Headquarters
Champaign, Illinois
LinkedIn followers
4,322
Total funding
$239M
Pavlov Media offers broadband and television services nationwide.
We’ve been building great networks since 1990. In those days, it was our founder, Mark Scifres, crawling through attics to wire houses, apartments, dorms and Greek houses. Today, it’s a team of over 235 people. And we’re not just wiring buildings—we’re constantly expanding on a national fiber optic backbone that connects hundreds of MDU communities in more than 40 states. We’ve built a robust network and we’re continuously finding new ways to bring our users Simply Exceptional Connections Nationwide.
Offices: 601 N Country Fair Dr, Champaign, Illinois 61821, US
ISPApartment Service ProviderCable TVDirect TVDishVoIP PhonesFiber Internetand Municipal FiberInformation TechnologyTelecommunications
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