Description Job Title: Ticket Office Manager Type of Position: Full-Time, Seasonal Benefitted Leadership Schedule: Five eight-hour days/week, weekends/holidays required (Winter Season) Summers off and eligible for job at…
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$28/hr–$32/hr
Full-time, Temporary
high school, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, AD&D Insurance, FSA/HSA Reimbursement Plans
Posted 16d ago
~40 hrs/week
Responsibilities
Oversee the daily operations of ticket and pass sales, ensuring high-quality guest experiences and efficient operational processes. Manage the Ticket Office team through hiring, training, and performance management while coordinating with other departments to maintain products.
Requirements
Requires a high school diploma (college preferred) and at least 2 years of experience in a sales environment or the snow sports industry. Must possess strong communication skills, proficiency in basic computer software, and the ability to handle cash and work in high-altitude conditions.
Full job description
Description
Job Title: Ticket Office Manager
Type of Position: Full-Time, Seasonal Benefitted Leadership
Schedule: Five eight-hour days/week, weekends/holidays required (Winter Season)
Summers off and eligible for job attached unemployment
Pay: $28.00/hr. - $32.00/hr., based on skills and experience
Plus, potential for an end of season bonus
Application Due Date: August 10, 2026
If you have strong leadership skills and a passion for exceptional customer service, come unite these with your favorite snow sport at one of the few remaining family-owned ski areas!
Summary
Responsible for the operations of ticket and pass sales through the Loveland Ticket Office, ensuring positive guest and employee experiences, and efficient operational processes . The Manager will focus on achieving excellent customer service by implementing quality control, staff training, effective communication within the Ticket Office team and across the ski area, and staff and self-development. Every employee is responsible for providing a positive experience for our guests and employees, with safety and fun as our top priorities.
Essential Functions
Oversee sales of tickets and passes for the season, including in person sales and fulfillment of online ticket and pass sales. Generate reports on daily basis. Sufficiently and consistently staff all Ticket Office operations (Basin and sometimes Valley). Position is a working manager (i.e., will work at a point-of-sale station, as needed).
Manage all aspects of the Ticket Office team member experience, including hiring, onboarding, training, performance management, appreciation/recognition, and offboarding.
Oversee and manage to department budget, including effective oversight of labor and other expenses.
Develop, implement, and audit procedures/processes to maintain overall quality of sales within the Ticket Office, ensuring a positive guest experience is provided.
Coordinate with other departments such as Marketing, Ski and Ride School, Sales/Reservations, IT, and Human Resources to maintain products, ensure consistent practices, and resolve various problems resulting from ticket and pass sales.
Ensure compliance with all company policies and procedures.
Strategically plan for and implement operational improvements in season and from season to season.
May assist other ski area departments, when business needs prove necessary (i.e., scanning lift tickets/passes, greeting guests and providing information in outdoor locations, etc.)
Requirements
High School Diploma or equivalent, college preferred.
Minimum 2 years in sales environment and/or snow sports industry, or equivalent.
Ability to communicate clearly and calmly, being respectful and considerate of others, including de-escalation and conflict resolution skills.
Ability to balance and manage competing priorities, scheduling and motivating a team to accomplish all priorities.
Ability to manage fast paced, potentially high-pressure work environment and to ensure appropriate staffing levels during non-peak business levels.
Ability to lead a team toward set goals, motivate individual performance, and hold team members accountable to ensure team success.
Ability to troubleshoot and problem-solve guest complaints and concerns within set parameters.
Ability to maintain confidentiality of proprietary company information.
Basic computer skills required.
Outlook and Word proficiency required.
Excel proficiency helpful, but not required.
Siriusware experience helpful, but not required.
Ability to communicate clearly and professionally in English to deliver and understand verbal and written communications. Bilingual fluency a plus.
Cash handling proficiency (ability to count cash and make correct change).
Ability to successfully pass a background screening for cash handling duties.
Generally indoor work at high altitude, may work outdoors in variable weather conditions when traveling to/from other parts of the ski area and assisting other departments.
Weekend work required, some holidays may be required.
What’s in it for You?
This position is eligible for full benefits including Medical, Dental, Vision, Life/AD&D, FSA/HSA Reimbursement Plans, Short-term Disability, Voluntary Accident, Hospital, and Critical Care Insurance Plans, 401k Plan, accrued vacation time, holiday time and sick leave.
Free Loveland skiing/riding privileges, and free/discounted access at many other ski areas.
Check out the many additional PERKS of being in the Family by clicking here !
Potential to grow a career at fun family-owned ski area.
Why Loveland?
The Loveland experience is like no other. We have stayed true to the sport, our guests and our employees. Our experience is simple and straight forward. Our goal is for everyone to feel at home and to become a member of the Loveland family. Start your day at 10,800 feet, where an average of 400 inches of snow falls annually on 1800 skiable acres – all only 53 miles from Denver! Come join our family, share your passion for safety and the outdoors, and be a part of something special!
This job description is not designed to cover nor contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Loveland is an equal opportunity employer.All qualified applicants will receive consideration without regard to any status protected by law.
Loveland Ski Area has been offering Denver’s closest skiing and snowboarding for over 85 years.
Industry
Recreational Facilities
Company size
501-1,000 employees
Founded
1937
Headquarters
Georgetown, CO
LinkedIn followers
326
Near to the hearts and homes of generations of Colorado skiers and riders, Loveland is Colorado’s true winter wonderland. Just 53 miles west of Denver, Loveland boasts 1,800 acres of remarkable terrain, FREE snowcat skiing along the Continental Divide, an innovative lesson program and more snow than any Front Range or Summit County resort. Loveland is home for those that simply want to ski or ride. Welcome home.
How much do Management & Leadership jobs in Colorado pay?
Based on 6383 listings with disclosed salaries, most management & leadership jobs in Colorado pay between $70k–$172k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Colorado right now?
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Which companies are hiring for Management & Leadership roles in Colorado?
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