Cleveland, Ohio, United States · On-site
$75k–$125k/yr
Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the …
Skills: People management, Leadership, Mentoring, Operational oversight, Conflict resolution
Cleveland, Ohio, United States · On-site
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our com…
Skills: Compensation analysis, Performance management, Job description development, Salary structure maintenance, HRIS
Cleveland, Ohio, United States · Hybrid
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, …
Skills: Client service, Team management, Employee benefits, Coaching, Performance management
Cleveland, Ohio, United States · Hybrid
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, …
Skills: Employee benefits, Client service, Account management, RFP preparation, Vendor coordination
Cleveland, Ohio, United States · On-site
$55k–$60k/yr
About the Position Integrated Restoration is looking for a hands-on Office Manager to lead the day-to-day Finance and Administration function of our restoration business. This person keeps financial processing, payroll a…
Skills: Office management, Bookkeeping, Payroll administration, QuickBooks Online, Financial reporting
Cleveland, Ohio, United States · On-site
Job Description What will you be doing? Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs.Collaborate with strategic partn…
Skills: Client relationship management, Retention strategy, Account management, Negotiation, Consultative selling
Cleveland, Ohio, United States · On-site
Overview The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women …
Skills: Payroll processing, Human resources functions, Account reconciliation, Paychex, Time card management
Cleveland, Ohio, United States · On-site
<p data-pm-slice="1 3 []"><strong><u>Job Summary</u></strong></p><p>The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, perfo…
Skills: Client Relationship Management, Employee Benefits, Financial Analysis, Renewal Management, Benchmarking
Cleveland, Ohio, United States · On-site
$100k–$125k/yr
Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your…
Skills: Instructional Design, Adult Learning Principles, Leadership Development, Needs Assessment, Stakeholder Management
Marshall DenneheyCleveland, Ohio, United States · On-site
$80k–$95k/yr
The law offices of Marshall Dennehey is seeking a full-time Office Manager to supervise clerical staff and perform day-to-day administration operations for the firm's Cleveland, OH office. Office has 8 attorneys and 11 s…
Skills: Office management, Staff supervision, Recruiting, Performance assessments, Legal secretarial duties
Cleveland, Ohio, United States · Hybrid
Overview The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a manager to plan, organize and coordinate all training and onboarding for new staff in the Service & Support Administration Depar…
Skills: Training development, Staff onboarding, Compliance management, Supervision, Policy development
Cleveland, Ohio, United States · On-site
$119k–$178k/yr
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Y…
Skills: Labor relations, Contract negotiations, Labor arbitrations, Employment law, Dispute resolution
Cleveland, Ohio, United States · On-site
ADP is hiring a Sales Representative, Small Business Services. Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways. Do you want to join a F…
Skills: Sales, Cold calling, Business development, Relationship management, Lead generation
Alcon Industries, Inc.Cleveland, Ohio, United States · On-site
Job DetailsJob Location: CLEVELAND, OH 44102 Job Title: Human Resource Generalist Reports to: President Location: Cleveland, Ohio Travel Required: 0-5% FLSA Classification Salary Exempt JD Prepared Date: July 2026 Job De…
Skills: Payroll processing, Benefits administration, Recruitment, Onboarding, Employee relations
Cleveland, Ohio, United States · On-site
$24/hr–$26/hr
Job DetailsJob Location: Cleveland, OH 44103Education Level: Bachelor's DegreeSalary Range: $24.00 - $26.45 HourlyJob Shift: 8am - 4:30pmLocation: 2239 E. 55th St. Cleveland, OH 44103 Shift: Monday - Friday, 8:00am - 4:3…
Skills: Human resources, Talent acquisition, Recruitment, Onboarding, Benefit administration
Cleveland, Ohio, United States · On-site
$24/hr–$26/hr
Job DetailsJob Location: Cleveland, OH 44103 - VGS - Cleveland, OH 44103Education Level: Bachelor's DegreeSalary Range: $24.00 - $26.45 HourlyJob Shift: 8am - 4:30pmLocation: 2239 E. 55th St. Cleveland, OH 44103 Shift: M…
Skills: Human resources, Talent acquisition, Onboarding, Recruitment, Paycom
Cleveland, Ohio, United States · Hybrid
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, …
Skills: Sales Operations, Pipeline Management, CRM Administration, Business Development, Marketing Collateral Design
Cleveland, Ohio, United States · Remote OK
HR Business Partner (HRBP) - Cleveland, OH About Us You can find Arclin everywhere. Our technologies make homes and transportation safer, help crops flourish, keep water clean, protect first responders and members of the…
Skills: Strategic Business Partnership, Employee Relations, Leadership Coaching, Change Management, Employment Law Compliance
Cleveland, Ohio, United States · On-site
The Human Resources Associate provides administrative and operational support to the Human Resources (HR) function, ensuring efficient execution of core HR processes. The role is responsible for supporting staff recruitm…
Skills: Recruitment, Onboarding, Benefits Administration, HRIS, Microsoft Office
Cleveland, Ohio, United States · On-site
$85k–$110k/yr
COMPANY OVERVIEW: Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue t…
Skills: Onboarding, Talent Development, Employee Experience, Project Management, Recruiting Operations
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The Business Service Officer is responsible for supervising support professionals and managing business and service functions within assigned branches. They lead strategic priorities, facilitate training, and partner with sales and risk teams to ensure operational excellence.
Candidates must hold a bachelor's degree and possess active Series 7, 9, 10, and 66 (or 63 and 65) licenses. Previous industry and supervisory experience is required to effectively lead teams and manage branch operations.
Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives.
DUTIES and RESPONSIBILITIES
People Management and Communication
• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
• Lead, mentor, and supervise a team of Support and Service Professionals
• Promote cross-training, learning, development and recognition of Service and Support Professionals within the market
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements
• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion
Operational Oversight
• Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
• Facilitate and manage resolution of client inquiries/requests
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS
Education and/or Experience
• Bachelor’s degree required or equivalent education
• Previous industry experience
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Other licenses as required for the role or by management
Knowledge/Skills
• Effective written and verbal communication skills
• Strong attention to detail
• Ability to prioritize and resolve complex needs and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
• Evidence of strong leadership and talent development capabilities
• Previous supervisory experience preferred
• Exceptional organizational and time management skills
• Exceptional conflict resolution skills
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the market
• Knowledge of Firm’s Risk & Compliance policies
• Ability to think strategically
Reports to
• Market Business Service Officer
Direct reports:
• Support Professionals
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
Morgan Stanley is a leading global financial services firm providing investment banking, securities, wealth management and investment management services. With a 90-year history, Morgan Stanley today operates in 42 countries serving corporations, governments, institutions, families and individuals. Morgan Stanley is a talent business that demands ongoing investment in our people. Key drivers of our success have been the breadth and tenure of our talent, as well as a unique culture and a set of values that guide our employees. We view Morgan Stanley’s talent and culture as a key competitive advantage enabling the Firm to achieve its potential and drive future success. As an integrated firm with scaled capabilities, we partner with clients at every stage of their financial journey. Our ability to do so is grounded in four pillars that define Morgan Stanley: a clear and consistent strategy to help clients raise, manage and allocate capital; a culture grounded in rigor, humility and partnership; financial strength through capital, earnings power and durability; and growth driven by smart, strategic investment globally. These pillars enable Morgan Stanley to provide trusted advice, operate with resilience across market cycles and deliver long-term value to our clients and shareholders. Social Media Disclosures: mgstn.ly/SocialDisclosure
Offices: 1585 Broadway, New York, NY 10036, US · 2000 Westchester Ave, Purchase, New York 10577, US · 522 5th Ave, New York, US · 20 Bank Street, Canary Wharf, London, England E14 4AD, GB · 1 Austin Road West, Kowloon, Hong Kong, HK
There are currently 90 open human resources positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Sherwin-Williams, Gallagher Bassett, Judson Park Retirement, VOCATIONAL SERVICES INC, Youth Opportunities Unlimited, among others. Browse the listings above to see every active employer.
Yes — 31 of the 90 open human resources positions offer remote or hybrid work (8 remote, 23 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
