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Cleveland Museum of Art logoCleveland Museum of Art

Group Tour Coordinator

Cleveland, Ohio, United States · On-site

Mid level$75K raised

The Group Tour Coordinator oversees and is responsible for coordinating group tour logistics, including overseeing all tour inquiries and reservations with a visitor-oriented mindset, invoicing and/or collecting donation…

Skills: Logistics Coordination, Customer Service, Interpersonal Communication, Organization, Invoicing

Cleveland Museum of Art logo

Group Tour Coordinator

Cleveland Museum of Art

Cleveland, Ohio, United States • On-site

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Mid level

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  • Part-time
  • high school, associate degree, bachelor degree
  • Partner Level Membership To Cma, Free Unlimited Admission To Select Ticketed Exhibitions, Discounted Admission For Guests, Free Admission For Children 17 And Younger, Priority Registration And Discounts For Art Classes, Museum Store Discount
  • Posted 15d ago
  • ~28 hrs/week

Responsibilities

The Group Tour Coordinator manages logistics for adult tour groups, including handling inquiries, reservations, and invoicing. They are also responsible for researching prospective groups and coordinating with docents to ensure successful visitation.

Requirements

A high school diploma and two years of related experience are required, though an associate or bachelor's degree is preferred. Candidates must possess strong organizational and communication skills and be detail-oriented.

Full job description

The Group Tour Coordinator oversees and is responsible for coordinating group tour logistics, including overseeing all tour inquiries and reservations with a visitor-oriented mindset, invoicing and/or collecting donation payment, arranging docents for docent-led tours, meeting and checking in adult tour groups, and collecting, maintaining, and reporting adult tour visitation numbers. In addition, the Group Tour Coordinator will research and initiate contact with prospective groups for future tours.

 

Requirements 

  • High school diploma and two years related experience and/or training or equivalent combination of education and experience is required. Associate or bachelor’s degree preferred.
  • Possess excellent skills in organization, verbal and interpersonal communication, and customer service. Ability to communicate tactfully with visitors, colleagues, docents, volunteers, and community partners. Must be detail oriented. Computer and ticket selling experience a plus but not necessary.

Responsibilities 

  • Respond to group tour inquires and process requests and reservations by phone, in-person, and/or email. Communicate museum policies and procedures to group leader.
  • Research and identify prospective groups for museum visitation and collaborate with appropriate museum partners to develop and strengthen relationships that support group attendance, engagement, and visitation goals.
  • Update internal tour spreadsheet
  • Provide group tour information and updates to Visitor Services management team, Visitor Services associates, Docent Program manager, and docents as needed.
  • Meet and check in adult tour groups as needed. Assist with tour ticket scanning and assisted listening device distribution.
  • Route non-adult group tour requests to appropriate museum departments.
  • Attend docent advisory board meetings and docent trainings as needed.
  • Collect and process group tour donations including add on features for tours.
  • Collect, maintain, and report adult tour visitation numbers, updating internal database as needed.
  • Assist Visitor Services as needed by providing support on the floor and at events as assigned.

 

Hourly rate: $20.00 and will be scheduled up to 28 hours per week

Application Material: Please submit a resume, cover letter, and 3 professional references 

Part-time Benefits include:

  • Partner level membership to CMA
    • Free, unlimited admission to select Cleveland Museum of Art ticketed exhibitions (two adult member tickets per visit, subject to availability)
    • 50% off admission to select ticketed exhibitions for members' guests
    • Free admission to select ticketed exhibitions for unlimited children, 17 and younger, when accompanied by a member
    • Priority registration and discounts for museum art classes for adults and children
    • 20% discount in the museum store
    • 25% discount in the museum restaurant and café
    • Annual subscription to Cleveland Art members magazine
  • Free Garage Parking
  • Your employment relationship with the museum qualifies you for free or discounted admissions to other cultural institutions such as the Natural History Museum, Botanical Gardens, The Cleveland Zoo, etc.

Related keywords

Group Tour LogisticsVisitor ServicesDocent CoordinationMuseum AdministrationVisitation ReportingCustomer Relationship ManagementReservation SystemsDonation ProcessingCleveland Museum of ArtEvent Support

About Cleveland Museum of Art

LinkedInVisit site
Industry
Museums, Historical Sites, and Zoos
Company size
201-500 employees
Headquarters
Cleveland, Ohio
LinkedIn followers
15,535
Total funding
$75K

_

Offices: 11150 East Blvd, Cleveland, Ohio 44106, US

Art
View all jobs at Cleveland Museum of Art

About Cleveland Museum of Art

LinkedInVisit site
Industry
Museums, Historical Sites, and Zoos
Company size
201-500 employees
Headquarters
Cleveland, Ohio
LinkedIn followers
15,535
Total funding
$75K

_

Offices: 11150 East Blvd, Cleveland, Ohio 44106, US

Art
View all jobs at Cleveland Museum of Art

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