Client Service Representative II - Cleveland, OH, Monday to Friday, 9:00 AM to 5:30 PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing…
Skills: Customer service, Communication skills, Problem solving, Multi-tasking, Organizational skills
Manager of Volunteer Services-New Lakeside Facility
Cleveland, Ohio, United States · On-site
Mid level
Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief s…
Skills: Volunteer Management, Community Outreach, Program Evaluation, Staff Supervision, Event Planning
Medical Accounts Receivable (A/R) Coordinator-Hybrid
Cleveland, Ohio, United States · Hybrid
Mid level
Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief s…
Job Summary WELLBE INTRODUCTION The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population…
Skills: Patient scheduling, Medical records management, Customer service, EMR documentation, Critical thinking
"To Heal. To Teach. To Discover." At University Hospitals, these words represent more than just our mission; they encapsulate the opportunities available to the numerous world-class doctors, nurses, healthcare profession…
A Brief Overview Compliance and achievement of Meaningful Use under the Health Information Technology for Economic and Clinical Health (HITECH) Act is critical for both patient care and financial reasons. The Clinical Da…
Skills: Clinical Data Analysis, Meaningful Use, Data Architecture, Data Reporting, Measure Validation
Territory Manager, SUD (OH, South Cleveland/Akron)
Akron, Ohio, United States · On-site
$94k–$114k/yr
Mid level$850K raised
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local optio…
Skills: Sales, Business development, Healthcare outreach, Relationship building, Stakeholder education
KONTOVEROS KLOBAS
Part-Time Registered Dental Hygienist
Cleveland, Ohio, United States · On-site
$45/hr–$50/hr
Entry level
2K Dental is seeking a Registered Dental Hygienist to join our team 3 days per week at our Parma office. If you're looking for a supportive, laid-back work environment where you can provide excellent patient care, we'd l…
Skills: Patient care, Oral health assessment, Digital X-rays, Clinical documentation, Patient education
Weekend Onsite Triage Social Worker-Work 24 paid for 28
Cleveland, Ohio, United States · On-site
Entry level
The schedule for this role is Saturday and Sunday, 8:00am-8:30pm. You will work a total of 24 hours a week and get paid for 28 hours a week. Hospice of the Western Reserve is now Reserve Care. Our new name reflects the f…
Skills: Psychosocial assessment, Referral intake, Dispatch, Multitasking, Communication skills
A Brief Overview Supports and assists operative teams with the daily flow of activities of the operating room (OR) and patient care by cleaning/disinfecting the operating room suites and related areas, transporting patie…
Position Location: Cleveland, Ohio Position Type: Physician Specialty: OB/GYN Every day, for more than 150 years, the physicians of University Hospitals have renewed a promise to meeting our patients' health care needs. …
Skills: Patient care, Medical diagnosis, Obstetrics, Gynecology, Clinical instruction
Position Location: Cleveland, Ohio Position Type: Physician/Hospitalist Specialty: Internal Medicine Every day, for more than 150 years, the physicians of University Hospitals have renewed a promise to meeting our patien…
A Brief Overview Level 4 Postpartum unit which provides cares to patients with varying degrees of complications - including low risk to complicated high risk postpartum patients at the UH MacDonald Women's Hospital. Prov…
Skills: Nursing process, Postpartum care, Patient education, Relationship based nursing, Technical equipment operation
UH Rainbow Babies and Children’s Hospital is Seeking Dedicated Nurses Like You to Join Our Award Winning NICU Team We are currently offering challenging and rewarding employment opportunities within our NICU at UH Rainbo…
Director of Maintenance Hillside Plaza is seeking a hands‑on, knowledgeable, and mission‑driven Director of Maintenance to lead the overall physical plant operations of our long‑term care facility. This individual plays …
Description Position Summary: Provide operational leadership for the Senior Companion Program, overseeing volunteers, community partnerships, compliance, budget and funding, data, reporting, and service quality to achiev…
Skills: Program management, Volunteer management, Community outreach, Budgeting, Grant writing
Executive Director, Home and Community-Based Services
Cleveland, Ohio, United States · On-site
$80k–$100k/yr
Senior
Description Position Summary: Provide operational leadership for Home & Community Based Services by translating organizational strategy into effective program operations, ensuring high-quality, integrated services that a…
Skills: Operational leadership, Strategic planning, Financial management, Quality improvement, Team development
Description Position Summary Provide operational leadership for Community-Based Aging Services, including nutrition services, Rose-on-the-Go community based programming, senior centers, and Senior Companion services, ens…
Skills: Operational leadership, Program management, Community engagement, Staff supervision, Financial stewardship
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, ev…
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$17/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Well-being programs, Health assessment program, Mental health program
Posted 9h ago
~38 hrs/week
Responsibilities
Respond to customer inquiries, requests, and complaints using professional etiquette across multiple communication channels. Perform research, troubleshoot complex issues, and maintain accurate documentation of all interactions.
Requirements
Requires a High School Diploma or equivalent and at least 2 years of relevant professional experience. Proficiency in Microsoft Office products and strong interpersonal communication skills are essential.
Full job description
Client Service Representative II - Cleveland, OH, Monday to Friday, 9:00 AM to 5:30 PM
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Pay range: $17.71+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
Research and resolve more complex customer issues, including those referred by other teams, as part of established processes and/or protocols.
Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records.
As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation.
Follow all policies regarding follow-up and shift change notification.
Follow up with relevant parties as needed, based on the issue being addressed.
Follow through in a timely manner to resolve all issues and concerns.
Provide complete and accurate information, education and guidance to clients about business processes
Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures.
May provide coaching and/or training to less experienced staff.
Provide suggestions for process improvements to maximize quality and efficiencies in the department
Comply with company policies and governmental regulations
Perform other duties as assigned to meet the business needs or customer requirements.
This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Qualifications
Required Work Experience:
2 years' experience in a similar role
Preferred Work Experience:
2-4 years of relevant professional experience.
Wellness Platforms:
Wellness Engine
QLS
Powerterm
Perceptive Content
Kofax
QDRS
APEX
Sam Perdiem Password Reset Tool
Summit App
Absorb
Toxicology Platforms:
QTN - CCI
QTN – PCT, International
ESP
QBS
CCF Imaging
Smartworks
ExamOne Portal
ExamOne Database
Quest Select
Eligibility
QLS
Facilities Database
Optimaxx
Physical and Mental Requirements:
Sitting for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)
Knowledge:
Proper telephone etiquette to handle customer inquiries
Basic knowledge of operating office equipment
Basic understanding of fundamental medical and laboratory terminology
Understand the importance of Quality Service and how it is measured
Microsoft products (Outlook, Teams, Word, Excel etc.)
Salesforce
Five9
Skills:
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
Proficiency in basic computer skills (Word, Excel, Outlook)
Ability to multi-task and work in a fast-paced environment
Strong organizational skills
Ability to analyze and solve problems.
Good listening skills
Ability to maintain professional and tactful manner in stressful situations
Ability to deal with client information in a confidential manner
Ability to work in both an individual and team environment
Education
High School Diploma or Equivalent (Required)
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Working together to create a healthier world, one life at a time.
Industry
Medical and Diagnostic Laboratories
Company size
10,001+ employees
Founded
1967
Headquarters
Secaucus, NJ
LinkedIn followers
384,108
Total funding
$3.1B
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s.
Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories.
Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients.
The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.
More information is available at www.questdiagnostics.com. Image content features models and is intended for illustrative purposes only. May include AI-generated and/or AI-modified imagery.
Language Assistance / Non-Discrimination Notice
Asistencia de Idiomas / Aviso de no Discriminación
語言協助 / 不歧視通知
www.QuestDiagnostics.com/home/nondiscrimination
Offices: 500 Plaza Drive, Secaucus, NJ 07094, US
Diagnostic testing information and servicesClinical testingcancer diagnostics and anatomic pathology servicesGene-based and other esoteric testingand Healthcare information technology solutionsTest and MeasurementHealth DiagnosticsHealth CareNon ProfitClinical Trials
How many Healthcare jobs are open in Cleveland, OH right now?
There are currently 1,269 open healthcare positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Cleveland, OH?
Companies currently hiring include University Hospitals, Cleveland Clinic, The Centers, Hospice of the Western Reserve, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Cleveland, OH?
Yes — 119 of the 1269 open healthcare positions offer remote or hybrid work (41 remote, 78 hybrid).
How do I apply for Healthcare jobs in Cleveland, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.